Sam Bell

service department has issues. had my car focus in for an issue with the transmissions and after a costly diagnostic bill they said it needed replaced OK. they assign you to a serv had my car focus in for an issue with the transmissions and after a costly diagnostic bill they said it needed replaced OK. they assign you to a service agent, but the service agent knows very little on the technical side and is almost impossible to get ahold of. Now you call the service manager multiple times, and he never tries to get back with you. now they finally give you a quote after many weeks and its crazy high, so you have the vehicle towed to a different shop. they then tell you they quoted the wrong price and drop 1/3 of the quoted price off after another week. I have tried to use them multiple times, and they keep getting worse so bad on me thinking they would get better. I would definitely look for a different dealer to do work for you. More

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If I could give this dealer negative stars, I would. This review is dtd May 9, 2025. On this day, the Service Department at Blue Springs Ford refused to honor the warranty we bought from Ford and left This review is dtd May 9, 2025. On this day, the Service Department at Blue Springs Ford refused to honor the warranty we bought from Ford and left my wife and our handicapped daughter in our car with the transmission going out. They further lied about me and refused to return my calls. Their actions are vicious, cowardly, immoral, cruel and cowardly in the extreme. As a 100 percent disabled veteran, I call on all my fellow Marines...all my fellow veterans...to boycott Blue Springs Ford. As a Ford owner for some forty years...I have NEVER been treated like this by anyone at Ford and I call on EVERYONE to boycott Blue Springs Ford. Our 2019 Ford Explorer is starting to have transmission issues, so we brought it in for service. We paid cash for this car when we bought it new and I paid an additional $2,500 for the Platinum Warranty because our daughter was born with the most severe form of Spina Bifida...a fully exposed spinal cord...so we need a reliable vehicle big enough for her wheelchair with a good warranty for frequent emergency trips to the hospital. The warranty was set to expire in July, 2025, so we brought it in to check out the transmission and go over the whole car before the warranty expired. We spoke with "Will" who said he didn't have any rental cars available for us. I told him we would need to reschedule then because we have a handicapped child and really cannot be without a car because we make frequent emergency trips to the hospital. He agreed and rescheduled us for today, May 9th, 2025. My wife showed up with the car and someone named "Jonah" called me and angrily told me that they charged $200 per hour for warranty work and that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I asked him, "Well, have you contacted the warranty folks and asked them how much they will cover?" He kept yelling at me that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I kept responding that I had no idea what it would cost. I am not a service writer, or a service manager so how would I know how much it's going to cost? And how would I know how much the warranty is going to cover? Eventually, he just hung up on me. I tried calling back and no one would answer. In the meantime, back at the dealership, the Service Manager "Sam Bell" walked out and told my wife that they didn't want our business. My wife asked him why and he lied to her by saying that I had been argumentative with Jonah and that if we weren't going to pay the $200 per hour rate up front for the work, then they weren't interested in our business. My wife informed him that no one from Ford had informed us that we would have to pay $200 per hour up front for warranty work when we bought the warranty. That defeats the whole purpose of spending $2,500 on a platinum warranty. These people should all be fired. What they did to us was criminal. I recommend everyone read this review (and the many others like it) and take your business elsewhere. I will conclude by providing the list of my Fords that I will now NEVER be taking into Blue Springs Ford if I need service. 64 Ford Galaxy 500, 67 Ford Fairlane 500, 72 F250, 73 F250 4x4, 96 F250 4x4 7.3 Powerstroke, 2010 Ford Crown Victoria Police Interceptor and 2019 Ford Explorer. More

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If I could give it 0 stars, I would! Taken issues/vehicle (2019 Ecospor)t to them 3 times-1 to get a complete new engine and every time it goes back no less than an hour later, not fixed Taken issues/vehicle (2019 Ecospor)t to them 3 times-1 to get a complete new engine and every time it goes back no less than an hour later, not fixed, not to mention there are NEVER loaner cars available. More

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My husband owns a Ford F150. Not sure of the date but he took his truck to Blue Springs Ford to have the hub bearing replaced as it was going bad and they replaced it under warra Not sure of the date but he took his truck to Blue Springs Ford to have the hub bearing replaced as it was going bad and they replaced it under warranty. The truck started having the same issues. My husband is currently a diesel mechanic and was a tire technician for many years. He diagnosed the problem again as the same hub bearing going bad. We recently moved so he took the truck to Richmond Ford. They diagnosed the same issue and said the hub bearing needed replaced but they could not replace it due to the warranty and that Blue Springs Ford had already replaced it so we needed to take it there. What a major inconvenience! So we then dropped off at Blue Springs Ford and a day later they called to tell him that it is not the hub bearing but the tire. He explained it was not and a asked they look at it again. They supposedly did and called him again to tell him it is not the hub bearing but the tire. Two people have diagnosed it as the hub bearing but they did not care. I called and left message for a manager by the name of Mike Knott but no return call. We will never take our truck to Blue Springs Ford again!!!! If something happens to my husband or the truck due to this not being replaced, there will be a lawsuit! On 1/13/25 my husband’s hub bearing was replaced thanks to Sam Bell. After his response to my concern, I reached out and with no hesitation he offered a replacement and was taken care of. We greatly appreciated! As much as I would love to give a 5 star, it was an inconvenience at the start but was made up for so I do feel this needs to be known. Thank you again Sam Bell for your excellent customer service! More

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Train wreck! On Thursday I scheduled an appointment for after work on the following Monday at 3pm and when I arrived early at 2, I was told they wouldn't be able On Thursday I scheduled an appointment for after work on the following Monday at 3pm and when I arrived early at 2, I was told they wouldn't be able to look at it just then because it was too late in the day; even though they were open 4 more hours. Why take an appointment at that time then? I called the next day (Tuesday) only to be told they didn’t get to it but there was no reason they shouldn’t get to it the next day. I called the next day (Wednesday) and was told, we didn’t get to it but there is no reason we shouldn’t get to it tomorrow. I informed the man that they told me that almost verbatim the day before and he said that diagnostics can take a day or two. So I pointed out it had already been three days. I called on the fourth day (Thursday) and can you guess what I was told? “We didn’t get to it today but there is no reason we shouldn’t be able to get to it tomorrow.” They must have a script to read like a soulless call center. After four days, all they could muster up is we didn’t get to it. I had to call daily since I wasn’t given any updates and of course no work was being done. I called Bob Sight Ford in Lees Summit and they had a Friday morning appointment available and after I explained the frustratingly unnecessary situation at Blue Springs Ford, he said that they actually have a tech available at the time of appointment; because that’s how appointments work. Go literally anywhere else. Don’t even send an enemy to Blue Springs Ford. Also when I went to pick up my vehicle and take it to a place that is competent and understands customer service, suddenly Blue Springs Ford was almost ready to start looking at my car, and I was asked if I was sure I didn’t want to just wait a little longer. More

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The service department is extremely unfriendly. Brought my truck in for one issue, which they fixed, and when I picked it up I had more issues than I had before. Wires were ripped and they called Brought my truck in for one issue, which they fixed, and when I picked it up I had more issues than I had before. Wires were ripped and they called me a liar telling me it was like that when I brought it in. Unbelievable that they wanted me to pay for their mistake. I wish they would’ve just owned up to it and I would’ve understood. Service manager is aggressive. More

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I bought a 2019 escape and paid 23000 dollars cash. I had the car 30 days. Had to buy a new battery which they couldn't install. 400 bucks. Now I've had it 6 months and the head gasket is blown. They w I had the car 30 days. Had to buy a new battery which they couldn't install. 400 bucks. Now I've had it 6 months and the head gasket is blown. They wanted to keep it 3 days to diagnose it! I took it to Goodyear. Took them 2 hours to confirm it. Now they need to keep it 3 days to confirm the diagnosis. It's under warranty and they didn't care. Basically told me to go somewhere else if I didn't like it. I took it to Thoroughbred ford. Got me in the next day! Blown head gasket! 2 hours in their shop. Filed a formal complaint against blue springs ford. Terrible customer service. Even from their service manager! Don't do business with these people... More

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Sam Bell In the service department is awful! Very rude. His customer service is just about as bad as his receding hair line. Very rude. His customer service is just about as bad as his receding hair line. More

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This place has progressively gotten worse. Been a customer for the past 3-4 years, and every time I’ve been there it’s never been an easy experience to say the very least. The service advisors here d customer for the past 3-4 years, and every time I’ve been there it’s never been an easy experience to say the very least. The service advisors here don’t even act like they care. If you want a place to take care of your vehicle with the same respect they take care of their customers, then this is NOT the place for you. More

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Man out 3 weeks ago I traded in a car and got a new Ford Man out 3 weeks ago I traded in a car and got a new Ford Edge. One day I went to go somewhere and the battery failed. I took it to the dealer and th Man out 3 weeks ago I traded in a car and got a new Ford Edge. One day I went to go somewhere and the battery failed. I took it to the dealer and they paid in full to replace the battler. Thank you Chris W for your great customer service. More

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