Sam Bader | Page 7

Amazing experience!!! Mike was my salesperson who helped me purchase my brand new 2018 accord, he did such an amazing job explaining the features and benifits of this car a Mike was my salesperson who helped me purchase my brand new 2018 accord, he did such an amazing job explaining the features and benifits of this car and he also helped me get into the car I wasn’t and keep my payment under where I wanted it to be! All around great experience with mike and the Napleton dealership. More

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Warm friendly safe The people were friendly, smiles all around great prices I told other family, and friends and the also loved the place , we’ll do it again!! The people were friendly, smiles all around great prices I told other family, and friends and the also loved the place , we’ll do it again!! More

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Purchase New Honda John and Sam were very attentive and a pleasure to work with. I will definitely be coming back to see them again. Thank you very much. John and Sam were very attentive and a pleasure to work with. I will definitely be coming back to see them again. Thank you very much. More

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Amazing Experience Sam Bader and Corderro Covington were an amazing team. They were thoughtful, considerate, patient, and professional. They made me feel at ease with my Sam Bader and Corderro Covington were an amazing team. They were thoughtful, considerate, patient, and professional. They made me feel at ease with my purchase and were honest. I will definitely buy another car from Ed Napleton Honda in Oak Lawn. More

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Flexible & understanding Prior to coming to Napleton Honda of Oak Lawn, I initially went into another Honda dealership and was a bit discouraged that not one person approached Prior to coming to Napleton Honda of Oak Lawn, I initially went into another Honda dealership and was a bit discouraged that not one person approached me to see if I needed help. But because I really wanted the Honda, decided to visit Napleton Honda of Oak Lawn. Off the bat Sam Bader approached me and was very helpful in explaining things - especially since this was my first car purchase. Very friendly, and especially VERY patient with me. Thanks you, Sam & I am very happy with my new Honda HRV :)!!! More

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Fantastic place, great customer service Fantastic place, great customer service. This dealership was top notch! Sam Bader went above and beyond to make sure I purchased the Accord I was mo Fantastic place, great customer service. This dealership was top notch! Sam Bader went above and beyond to make sure I purchased the Accord I was most comfortable with. He gave me some suggestions and his advice, but was in no way pushy whatsoever. After I decided on the car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend ed naplton honda (Sam Bader in particular) to anyone who is looking for a new or used vehicle More

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Expertise and care I came into the dealership less than 24 hrs following my car accident. I was not feeling great, and was not in a great mood. Sam Bader was very caring I came into the dealership less than 24 hrs following my car accident. I was not feeling great, and was not in a great mood. Sam Bader was very caring, understanding, and ensured that I got exactly what I needed. Thank you for the wonderful care! More

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Great People, Beware of Fees We had been looking into buying a used vehicle for a number of months, and when we were finally able to do so, we found the vehicle we wanted at Ed Na We had been looking into buying a used vehicle for a number of months, and when we were finally able to do so, we found the vehicle we wanted at Ed Napleton for a fantastic price online. Our sales guy, Sam, was great! Super friendly, honest & he did everything in his power to make things work for us. The other two guys we worked with, Daniel & Frank, were personable and super helpful as well. Based on the people alone, we would rate the dealership with 4 or 5 stars. Unfortunately, (& this has NOTHING to do with the people we worked with so please understand the distinction between them & the dealership itself... people = great, dealership practices = eh) we were less than thrilled with the "built in" additional fees this dealership adds to the final sale cost. While we expected the standard documentary fees, licensing & title fees, and taxes, we did not expect nor did we want or need the "Napleton experience" and the Shadowmark fees, but declining those wasn't even an option. The Shadowmark work had already been completed (numbers from the VIN are etched inside doors for an added measure of anti-theft. We were told this added feature could help lower our insurance so it was worth it, but it did NOT lower our insurance rate). And, the "Napleton experience" had already been completed on some level as well (I don't remember exactly what that was - maybe cleaning inside the vehicle? Personally, we feel that should be part of the customer service; it shouldn't be an added cost or part of an "experience" package.) (The "Napleton experience" also includes a couple of oil changes, a tire rotation & unlimited car washes for life, but since we live 30-40 minutes away, it is of very little benefit or value to us, which we stated multiple times- why pay for something we can't use. If you live closer, the "Napleton experience" may be worth it for you. It just wasn't for us & we were annoyed that we couldn't decline it.) We were told multiple times that the dealership was losing money on our deal; that they needed to be able to make money, which we understand. As a business you need to turn a profit & employees are trying to make a living. We respect that. However, it felt like a "bait & switch" or false advertising- advertise a super low rate online & then once you're in, add fees on to make up the difference for what they were losing. We understand getting people in the door, and that's a risk they were clearly willing to take, but the customer should always have the option of additional experiences or added features, not be forced into it so the dealership doesn't lose as much on a deal. All that to say, the gentlemen we worked with were awesome & did everything they could to get those fees lowered for us and to make the deal go through (we were ready to walk out the door). We are so appreciative of them. Unfortunately, we were beyond frustrated by the additional fees & that spoiled much of our experience (including the fact that upon reviewing the final documents after returning home, the final price we were told/signed in agreement for those additional fees prior to going through all the financing documents actually ended up costing us $16 more than it should have on the final bill of sale - it's not the $ amount; it's the principle). If it wasn't for that, we'd give this dealership a higher rating & we'd be quick to recommend them because the people make up a lot of your experience and they were great. Unfortunately, the employees don't have a lot of say in how the dealership chooses to practice business which results in this review. Honestly, we would definitely purchase a vehicle from Sam again, but we're not so sure we'd purchase one from this dealership. If you choose to buy from Ed Napleton, just be aware & super diligent! More

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Excellent experience. I give this dealer 5 stars out of any dealer I have visited. I have had bad experiences with other dealerships as far as how the workers have treated I give this dealer 5 stars out of any dealer I have visited. I have had bad experiences with other dealerships as far as how the workers have treated me and this is the first I have ever felt this comfortable!! GG made this experience so easy going! He made us feel like home and all other staff very nice! Highly recommend this dealer. More

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Sam Bader was amazing great service from start to finish. Amazing will be sending my friends and family. Will be back soon thanks again for all the great work. was amazing great service from start to finish. Amazing will be sending my friends and family. Will be back soon thanks again for all the great work. More

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