Sam Andrews

I’ve bought 6 cars from this dealer and had mostly enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed by them while buying a car. We came in to buy a car with a loan from our credit union, the dealer insisted they do a credit application as they would be unable to sell us a car without it, we refused and never signed any paperwork. We explained to them that we had a loan ready with a favorable APR from our Bank and after calling them they confirmed the dealer just needed to use their shared system and no other application was needed. While sitting in the waiting area for them to finish the paperwork we got multiple notifications that our credit had been run via credit monitoring service. The sales manager denied that they did this and it must have been “Subaru of America” which was another Lie. They used information from previous purchases to run multiple applications without our consent. We never signed any paperwork or credit applications. After a long argument they admitted to doing this and said “ we wanted to get you better APR”. But as we said we had a very LOW APR already and this a a major concern and could be considered credit fraud as again we had not signed up for anything and had practically just walked in the dealership and test drove the car. While talking to Subaru of America and the bank, apparently this is not the first time they have done this. We now have 4 extra hard inquiries for loans we did not need. Sales manager hid from us, general manager would not talk to us. As a 6 year loyal customer I STRONGLY suggest not going to this dealer and finding the next closest Subaru dealer. More

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12 years ago I bought my first Subaru here at Elk Grove. I came back just few days ago to get another Subaru. My father in law has been helping me look for the Subaru Ascent and he was in contact with one o I came back just few days ago to get another Subaru. My father in law has been helping me look for the Subaru Ascent and he was in contact with one of the great gal in sales, Marissa Anderson. When we got to the dealership she had the first car she wanted to show parked outside. As soon as we walked in Rhylee her Bulldog greeted us. I love that they are dog friendly. Marissa Anderson was awesome and pleasant, she took the time to show us two different editions of the Subaru Ascent! She made the car buying experience very pleasant. We highly recommend Marissa for anyone looking to purchase a Subaru. She is very knowledgeable about the Subaru cars. Thank you Marissa and Elk Grove Subaru staff. More

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Really great experience purchasing a new car. Donte and team were great in making sure we felt comfortable about our purchase and were very thorough. Donte and team were great in making sure we felt comfortable about our purchase and were very thorough. More

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Marissa was best in sales! Sam went the extra miles to get the exact model I wanted! Very impressed with the team! Sam went the extra miles to get the exact model I wanted! Very impressed with the team! More

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I took home a 2024 CrossTrek, Deon and Marissa were great helping me decide on a deal I can leave feeling good about. helping me decide on a deal I can leave feeling good about. More

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We bought a 2024 Forester Wilderness and had a delightful experience. This was made possible With the help of Clark Viegas. Clark went above and beyond to make sure we had the exact vehicle that we were look experience. This was made possible With the help of Clark Viegas. Clark went above and beyond to make sure we had the exact vehicle that we were looking for. His focus was not on the sale, but us as a family and what we needed. Thank you, Clark! More

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1. Sales could have taken more time showing & explaining features at time of test drive. 2. Financing was very much in a rush and seemed impatient when asking questions about the different insurance cover features at time of test drive. 2. Financing was very much in a rush and seemed impatient when asking questions about the different insurance coverage. 3 Serv: I brought in car for pickup/install of accessories and the repair order said to check tire pressure When I asked if it was checked I was told yes But they did not & tire pressure was exactly the same as when I arrived. I may consider going to different dealership for future services due to this issue. Don’t appreciate misstatements such as this. 4. Upon receipt of my new car, the detailing was terrible. Disappointment for sure. More

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Great experience! Marissa and Riley were amazing!!! Highly recommend to anyone looking for a smooth, no pressure, personal buying (and trade in) experience. I spoke wi Marissa and Riley were amazing!!! Highly recommend to anyone looking for a smooth, no pressure, personal buying (and trade in) experience. I spoke with 3 local Subaru Dealers and chose this one based on the responsiveness and genuine care. More

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They were excellent service, fair and honest. Great advice and trustworthy to work with. Curtis, Sam and Steve were all great! Great advice and trustworthy to work with. Curtis, Sam and Steve were all great! More

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The entire staff was AMAZING but especially Anar for taking the time to go over every last detail as well as just going above and beyond to ensure my needs were met!! taking the time to go over every last detail as well as just going above and beyond to ensure my needs were met!! More

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