Salvatore Rubino

Great experience. Professional always. Smart team. They are always solution driven in the sales department as well as the excellent service team. Great management driv Professional always. Smart team. They are always solution driven in the sales department as well as the excellent service team. Great management driving focused, experienced team members. More

by mitch.handler Verified Customer Verified Customer

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I am very satisfied with Galo Mora the service advisor. He is professional, knowledgeable and thorough. However, I am very disappointed with the dealership management. I have been a customer of Pacific He is professional, knowledgeable and thorough. However, I am very disappointed with the dealership management. I have been a customer of Pacific BMW since 1988 and whenever I gave a vehicle for service I received a loaner. But now I no longer get it as the dealership claim that I do not return it promptly once the repairs are carried out to my car. Yes, it did happen as I was attending multiple back to back education seminars and would leave home very early and return late. I always returned the vehicles unscathed and with the correct amount of fuel. I reached out to Mr Salvatore Rubino with the intent of getting a resolution on 3 occasions via email and at least 3 voice mail without the courtesy of a single email response or call back. I would appreciate very much an opportunity to resolve this matter. Thank you More

by PRASILVA Verified Customer Verified Customer

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Excellent dealer. Customer service in all points of contact is quick, efficient, friendly. All needs are always met with solutions. A pleasure to depend on them. Customer service in all points of contact is quick, efficient, friendly. All needs are always met with solutions. A pleasure to depend on them. More

by mitch.handler Verified Customer Verified Customer

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Unbelievable service and attention to detail - Galo and the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Than the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Thank you to the Pacific BMW Service team - we will be back More

by TOMMY48 Verified Customer Verified Customer

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Fast, friendly, very professional, clean, inviting, innovative, I always love taking my car in to Pacific BMW! innovative, I always love taking my car in to Pacific BMW! More

by tkamenos1 Verified Customer Verified Customer

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Pacific BMW made the whole process super easy. My wife loves her new X3, thank you! loves her new X3, thank you! More

by MITCHARDO23 Verified Customer Verified Customer

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Best crew and helpful They very knowledgeable and fast Best crew and helpful They very knowledgeable and fast delivering the car that I requested to lease. Best crew and helpful They very knowledgeable and fast delivering the car that I requested to lease. More

by tigrellama Verified Customer Verified Customer

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Great experience with Sal, Rafi, and the team. Exceeded my expectations in every way. Will lease all my future BMWs from them. my expectations in every way. Will lease all my future BMWs from them. More

by nickguthe1 Verified Customer Verified Customer

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They did not give a replacement car, the problem with the door was never fixed. Do not go to this dealer for service, choose another one.They are not willing to talk on the phone, the operator says that they door was never fixed. Do not go to this dealer for service, choose another one.They are not willing to talk on the phone, the operator says that they have run out of replacement cars, whose problems are these?)) More

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Have not had such a bad experience at any service center like at pacific bmw. Their property is poorly maintained. My wheel and rim were damaged because they paced a metal tire tread depth device right at t like at pacific bmw. Their property is poorly maintained. My wheel and rim were damaged because they paced a metal tire tread depth device right at the entrance, making it so narrow that cars hit it all the time. There is evidence. Dealer is not willing to admit negligence on their part. Horrible service and support they treat you with utmost disrespect. Management is lacking in customer service skills and does not care about you as a customer. But they are willing to take huge amounts of cash from you. More

by Arman Verified Customer Verified Customer

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