Salvatore Rubino

I am very satisfied with Galo Mora the service advisor. He is professional, knowledgeable and thorough. However, I am very disappointed with the dealership management. I have been a customer of Pacific He is professional, knowledgeable and thorough. However, I am very disappointed with the dealership management. I have been a customer of Pacific BMW since 1988 and whenever I gave a vehicle for service I received a loaner. But now I no longer get it as the dealership claim that I do not return it promptly once the repairs are carried out to my car. Yes, it did happen as I was attending multiple back to back education seminars and would leave home very early and return late. I always returned the vehicles unscathed and with the correct amount of fuel. I reached out to Mr Salvatore Rubino with the intent of getting a resolution on 3 occasions via email and at least 3 voice mail without the courtesy of a single email response or call back. I would appreciate very much an opportunity to resolve this matter. Thank you More

by PRASILVA Verified Customer Verified Customer

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Excellent dealer. Customer service in all points of contact is quick, efficient, friendly. All needs are always met with solutions. A pleasure to depend on them. Customer service in all points of contact is quick, efficient, friendly. All needs are always met with solutions. A pleasure to depend on them. More

by mitch.handler Verified Customer Verified Customer

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Unbelievable service and attention to detail - Galo and the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Than the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Thank you to the Pacific BMW Service team - we will be back More

by TOMMY48 Verified Customer Verified Customer

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Fast, friendly, very professional, clean, inviting, innovative, I always love taking my car in to Pacific BMW! innovative, I always love taking my car in to Pacific BMW! More

by tkamenos1 Verified Customer Verified Customer

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Pacific BMW made the whole process super easy. My wife loves her new X3, thank you! loves her new X3, thank you! More

by MITCHARDO23 Verified Customer Verified Customer

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Best crew and helpful They very knowledgeable and fast Best crew and helpful They very knowledgeable and fast delivering the car that I requested to lease. Best crew and helpful They very knowledgeable and fast delivering the car that I requested to lease. More

by tigrellama Verified Customer Verified Customer

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Great experience with Sal, Rafi, and the team. Exceeded my expectations in every way. Will lease all my future BMWs from them. my expectations in every way. Will lease all my future BMWs from them. More

by nickguthe1 Verified Customer Verified Customer

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They did not give a replacement car, the problem with the door was never fixed. Do not go to this dealer for service, choose another one.They are not willing to talk on the phone, the operator says that they door was never fixed. Do not go to this dealer for service, choose another one.They are not willing to talk on the phone, the operator says that they have run out of replacement cars, whose problems are these?)) More

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Have not had such a bad experience at any service center like at pacific bmw. Their property is poorly maintained. My wheel and rim were damaged because they paced a metal tire tread depth device right at t like at pacific bmw. Their property is poorly maintained. My wheel and rim were damaged because they paced a metal tire tread depth device right at the entrance, making it so narrow that cars hit it all the time. There is evidence. Dealer is not willing to admit negligence on their part. Horrible service and support they treat you with utmost disrespect. Management is lacking in customer service skills and does not care about you as a customer. But they are willing to take huge amounts of cash from you. More

by Arman Verified Customer Verified Customer

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Please provide a refresh on you're customer service. It is very unfortunate that my first service visit may be my last at Pacific Bmw. I'd like to start by saying that the purchase experience with Yisayi It is very unfortunate that my first service visit may be my last at Pacific Bmw. I'd like to start by saying that the purchase experience with Yisayi was great and we received excellent customer service from him from start to finish. He was attentive, patient, and kind to my family during our visits. My apologies for providing a lengthy review but I hope you may see this more as an opportunity to improve rather than a complaint. As for the service side, it was a completely different experience. To provide some background, my car was just recently purchased 2 days prior to us having to bring it in already for a service repair. If there was a time to be a bit more understanding and win back a customer's trust to the brand, this was the time. During initial drop off, my service advisor Henry Burmayan rushed me in and out of his office, he did not take the time to explain the process and reassure me that my vehicle will be taken care of. To his defense I did take up time registering my car with my insurance policy, before checking in with him. However, the place did not seem busy at all for him to rush me out. Now in terms of following up and providing updates, this was also very poor. I'm not sure what the policy is regarding customer communication, but I would believe that at the very least we should be provided an end of the day or even mid day update on our vehicle status. I took the liberty in proactively calling, texting, and emailing Henry to get some kind of status update. Eventually I received a call and finally a text that stated "my apologies, thought I sent the text but i did not the car is ready for pick up" During pickup, I was not acknowledged by Henry when I came into his office, eventually passing me along to his colleagues to get my paper work started and seemed distracted the whole time with a personal discussion with another customer. I would understand completely if he was busy but at least acknowledging or even greeting someone would again provide that reassurance and sense of care to the customer. Now as me and my family wait for our car, 90 MINS passes by until I personally had to ask what was going on, apparently my car was NEVER in queue to be picked up. My guess was this is due to the distraction and lack of attention to the customer. At least we received an apology during the other time right? Again I'm not here to provide an angry review but instead try to provide some constructive feedback to hopefully improve future experiences with other customers. Should you have further questions or concerns feel free to contact me directly anytime. Thank you More

by ramen4me13 Verified Customer Verified Customer

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