Salvador Mercado
Salvador Mercado at Southwest Kia - Dallas
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Salvador Mercado

Product Specialist

Southwest Kia - Dallas

39650 Lyndon B Johnson Fwy
Dallas, TX 75237

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4.8
81 Reviews

Salvador is from Arlington, Texas and has over 20 years of experience with the Kia brand. He is a loyal long time fan of the Mavericks, Rangers, and Dallas Cowboys. Salvador enjoys spending time with his family and carries with him a level of attentiveness and sincerity that are rare in the auto industry.

Languages Spoken

Spanish Spanish

4.8

81 Reviews

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81 Reviews of Salvador Mercado

November 17, 2024

Dealership Rating
Employee Rating

I leased a new KIA Telluride from Southwest KIA of Dallas! I could not be happier! I truly love my Telluride! The staff at SWKD are exceptional! The whole process was made easy for me. Thank you Salva More

by bklchaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Clark , Ash

Nov 18, 2024

Southwest Kia - Dallas responded

We're delighted to hear that Salvador and the Southwest Kia team made your leasing experience a breeze! Enjoy every moment with your new KIA Telluride. Thank you for choosing us!

October 09, 2024

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Employee Rating

Sal was excellent very patient and detailed in all questions we had. He was very professional and knowledgeable. I’d recommend Sal to each and everyone who ask me in the market looking for a vehicle. More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 09, 2024

Southwest Kia - Dallas responded

Chris, we're delighted to hear that Sal provided such a professional and knowledgeable experience at Southwest Kia. Thank you for recommending him, and we appreciate your support!

August 31, 2024

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Salvador reached out to us to come in and take a look at an Optima. But then said it was sold. He then told us to come in and take a look at a Kona. I drove an hour to test drive it and he said it sold. I a More

by CarlaJ
Recommend Dealer
No
Sep 03, 2024

Southwest Kia - Dallas responded

Thank you for sharing your experience, Carla. I’m sorry to hear that your visit didn’t go as expected. We aim to provide clear communication and a positive experience for all our customers. I apologize for any frustration caused during your visit and will look into what happened to ensure this doesn’t occur again. If you’d like to discuss this further, please feel free to reach out to me directly. Thank you, Kevin Baker Sales Manager kevinbaker@lithia.com

August 28, 2024

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Straight to the point friendly accommodation and courtesy , follow up superb and put me in the newest model . More

by kinesha.dail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 28, 2024

Southwest Kia - Dallas responded

Kinesha, we're delighted to hear that our team at Southwest Kia provided you with excellent service and got you into the newest model. Thank you for sharing your experience!

August 10, 2024

Dealership Rating
Employee Rating

Sal and Gage were incredible! I worked with Sal over the phone and then Gage in person at the dealership. Sal was busy with another customer! The sales manager (I forget his name) More

by jason_m_owens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gage McAfee , David Sullivan, Finance as well as Sales Manager who worked with me

Aug 12, 2024

Southwest Kia - Dallas responded

Jason, thank you for the high praise! We're glad to hear that Sal, Gage, and the rest of our team at Southwest Kia provided excellent service. Enjoy your new ride!

August 01, 2024

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Great environment, friendly service, very helpful, Experience was great, not my first time so I knew what to expect More

by latoyaorisakwe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2024

Southwest Kia - Dallas responded

We're delighted to hear you had another great experience with us at Southwest Kia! Thank you for your continued support and kind words.

July 27, 2024

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Employee Rating

The car is great quality and runs very well. My car payment is as low as I want it to be. Southwest Kia is awesome! More

by Tmccoy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 29, 2024

Southwest Kia - Dallas responded

We're delighted to hear that you're enjoying your car and the payment plan works for you! Thank you for choosing Southwest Kia!

July 26, 2024

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Southwest Kia is the only dealership that I will buy from until the day I leave this earth. They treat women as an equal and not as if you need a man to help you buy a vehicle, that is the first thing I noti More

by stephanie.rena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amer Husseini, Kevin Baker

Jul 29, 2024

Southwest Kia - Dallas responded

Stephanie, we're honored by your loyalty and kind words about our team at Southwest Kia. It's fantastic to hear that you felt respected and well-treated during your visit. Thank you for choosing us!

July 20, 2024

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Employee Rating

Everybody was nice and friendly up there at Southwest Kia I would recommend somebody else up there More

by charlesirvinjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2024

Southwest Kia - Dallas responded

Thank you, Charles, for your wonderful review! We're thrilled to hear that you had a positive experience with us at Southwest Kia. Our team takes pride in providing friendly and professional service, and it’s great to know we met your expectations. Your recommendation means a lot to us. If you need anything in the future, please don't hesitate to reach out. Safe travels!

July 15, 2024

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Employee Rating

Great customer service kept me informed on status of my vehicle, spacious and clean wating area. Great overall experience More

by Joseang87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2024

Southwest Kia - Dallas responded

Thank you for sharing your positive experience! We're glad to hear that our team at Southwest Kia kept you informed and provided a comfortable waiting area. We appreciate your support!

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