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Sal Gaeta

Overview Reviews (494) Inventory (93)

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Sal Gaeta

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Sal Gaeta

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.8

494 Reviews

Overview Reviews (494) Inventory (93)

Dealership Experience

5 yrs, 5 mos

Languages Spoken

Spanish

4.8

494 Reviews

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494 Reviews of Sal Gaeta

February 13, 2025

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Employee Rating

Sal Gaeta assistance service manager was trying. to let me buy 20 Lug nuts for my 2011 Toyota Highlander 2 weeks ago after I did an oil change claiming that they couldn’t do a tire rotation bc of swo to let me buy 20 Lug nuts for my 2011 Toyota Highlander 2 weeks ago after I did an oil change claiming that they couldn’t do a tire rotation bc of swollen lug nuts and bc of safety which is false and a scam bc I took it to independent mechanic very easily they rotated my tires and lug nuts were very easy to take off . So all this was bc SaL wanted to sell me a Job and saying that’s what technician noted maybe a rookie technician and have proof that he is wrong . Be careful people they always want to sell things you don’t need and they lie about it . More

by mustafa

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Service Communication

Recommend Dealer

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Feb 13, 2025 -

Oak Lawn Toyota responded

Thank you for sharing your feedback. As a Toyota-certified service center, we follow manufacturer guidelines and strict safety protocols to ensure the best care for both your vehicle and our staff. When our technicians identify potential safety concerns—such as swollen lug nuts that may compromise proper torque and removal—we are obligated to inform our customers and recommend appropriate service. We understand that independent shops may operate under different standards, but our priority is to adhere to Toyota’s specifications to maintain the integrity and safety of your vehicle. If you’d like to discuss this further or review the technician’s assessment, we’d be happy to go over the details with you. Please feel free to reach out to us directly. Juan Vazquez, Service Manager

Feb 13, 2025 -

mustafa responded

It’s all just selling a job . First time I hear about lug nuts that are made of steel to get swollen . I owned lot of cars and never heard that all lug nuts on my SUV have to be replaced . Showed to an independent certified mechanic and he did for me tire rotation and checked out the lug nuts and was saying it’s fine nothing to worry about . And just dealer act like that to sell you a job with double the price .

December 08, 2024

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Employee Rating

Great time great service quick turnaround friendly, precise no trying to oversell,we like going there precise no trying to oversell,we like going there More

by VALGOODLOE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John McShane, Joseph Cassello, Vickie Benson, Ken Bickness, Jose Brito, Oscar Garibaldi, JJ Juarez, Marco Fernandez, Juan Hernandez

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Dec 08, 2024 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

September 12, 2024

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Employee Rating

Always a pleasure to come in to Oak Lawn Toyota! The team is the reason! Sal is great! They always take care of me! The team is the reason! Sal is great! They always take care of me! More

by DAMOD33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 12, 2024 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Sal delivered such a great experience! Juan Vazquez, Service Manager

August 17, 2024

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Employee Rating

Very thorough and professional, I would never take my car anywhere else ,thank you all anywhere else ,thank you all More

by CUBGUY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Stoit, Steve Hertogs, Juan Vazquez, Keith Stadler, Amir Mims

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Aug 18, 2024 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

August 12, 2024

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Employee Rating

Oak Lawn Toyota is a trusted dealer with a fine service department. The service writers and mechanics are top notch department. The service writers and mechanics are top notch More

by Kjshine

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John McShane

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Aug 12, 2024 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

July 08, 2024

Dealership Rating

Employee Rating

Awesome customer service, my car drives very good, I will recommend Sal to everyone! That man is the best. will recommend Sal to everyone! That man is the best. More

by SALIM Y.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 08, 2024 -

Oak Lawn Toyota responded

Thank you, Salim! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota. We look forward to having you as one of our valued customers for many more years! Juan Vazquez, Service Manager

April 21, 2024

Dealership Rating

Employee Rating

The service here is great, friendly, they keep you updated, and most of all they treat you with respect. Sal is an excellent service representative. I highly recommend Oak Lawn Toyota for purchasing a updated, and most of all they treat you with respect. Sal is an excellent service representative. I highly recommend Oak Lawn Toyota for purchasing and servicing a vehicle. More

by mylips4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andres Rivera

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Apr 21, 2024 -

Oak Lawn Toyota responded

It's great to hear that Sal was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

April 04, 2024

Dealership Rating

Employee Rating

Great dealership experience, we are always treated wonderfully at Oak lawn Toyota. Nice people for sure. wonderfully at Oak lawn Toyota. Nice people for sure. More

by CKONECKI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 05, 2024 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

April 01, 2024

Dealership Rating

Employee Rating

Great communication and a strong sense of professionalism! From the moment I dropped off the car to the checkout, the process was smooth and timely. professionalism! From the moment I dropped off the car to the checkout, the process was smooth and timely. More

by Mark137

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Juan Vazquez

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Apr 02, 2024 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

March 28, 2024

Dealership Rating

Employee Rating

Best place to buy and service your vehicle, great people to talk to and they explain everything to you. Sales and service like a small family environment, when you go to a dealership like this you see the s to talk to and they explain everything to you. Sales and service like a small family environment, when you go to a dealership like this you see the se people, who are happy to take care of job #1 the customer! More

by tbas

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bob Spee, Steve Hertogs, Frank Nash, Joseph Cassello

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Mar 29, 2024 -

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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