Went in just browsing used vehicles.
Sage approached, asking what I was looking for and what my budget was. He says he gets paid on car count, not cost, so he's not incentivized to sell
Sage approached, asking what I was looking for and what my budget was. He says he gets paid on car count, not cost, so he's not incentivized to sell me something more expensive. I told him what I want and he starts pitching me on a vehicle 35% over my budget. He explained that all of their vehicles are rigorously inspected before hitting the lot. We test drive the vehicle, and I'm not even out of the parking lot before it starts making noise from the front drivers side wheel casing. When we get back to the lot I say I'm not buying today, but I'll consider it if the wheel issue was fixed, but I want to do more research. Sage gets Mike who is the epitomy of sleasy high pressure used car salesman. I tell him no repeatedly for half an hour before finally walking out. Upon getting home I found 5 local vehicles of the same type +/- 2 years and +/- 15,000 miles all for $1500-3000 cheaper. I don't need to be pressure sold into your overpriced crap.
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by nwinzenried
Mar 14, 2024 -
Bob Penkhus Mazda at Powers responded
Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Powers, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves and are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-785-9666.
Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon.
Respectfully,
William Chavez
Sales Manager
719-785-9666
Mar 14, 2024 -
nwinzenried responded
Yes, your copy/pasted generic response just screams "I care". I'll save my business for the people who actually do. Thanks.
very Bad customer service Sage Surat He does Not how to
listen to the customers needs but pushes for other thing and try to sell theam what they dont want ive long time standing with Mazda My first time iv
listen to the customers needs but pushes for other thing and try to sell theam what they dont want ive long time standing with Mazda My first time ive been so disrespected he does care
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by catmustangdog4
Dec 08, 2023 -
Bob Penkhus Mazda at Powers responded
Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Powers, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves and are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-785-9666.
Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon.
Respectfully,
William Chavez
Sales Manager
719-785-9666
Very good Why If you need fifteen words in a review just
say that, don't drag it out and force me to do it. That's super obnoxious
say that, don't drag it out and force me to do it. That's super obnoxious
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by CAITLIN.GNU
Verified Customer
Verified Customer
Other Employees Tagged:
Sage Surat
Dec 06, 2023 -
Bob Penkhus Mazda at Powers responded
We appreciate the review, Caitlin!
Bought multiple cars here always had a good expirience.
Sage was good sales rep and went the extra mile.
Sage was good sales rep and went the extra mile.
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by MATTHEWDAS26
Verified Customer
Verified Customer
Other Employees Tagged:
Sage Surat
Dec 01, 2023 -
Bob Penkhus Mazda at Powers responded
Thank you for being such a loyal customer! It's always a pleasure doing business with you, and we are happy to hear you enjoyed your experience with Sage!
Everyone was very professional and incredibly helpful.
This is my second vehicle purchase here and I know I am a life long customer!
This is my second vehicle purchase here and I know I am a life long customer!
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by WENGRAY1969
Verified Customer
Verified Customer
Other Employees Tagged:
Sage Surat
Dec 01, 2023 -
WENGRAY1969 responded
I am incredibly grateful for the experience I had at Bob Penkhus Mazda Powers. Sage made sure I was 100% I formed throughout the entire process! I was always treated with respect and never made to feel I was asking too much, despite the amount of time and energy that went into helping me choose just the right car. They truly feel like family!
Everything went well.
Process was fairly quick and very easy. They found a perfect car for me.
Process was fairly quick and very easy. They found a perfect car for me.
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by PAT5MANZ
Verified Customer
Verified Customer
Other Employees Tagged:
Sage Surat
Nov 20, 2023 -
Bob Penkhus Mazda at Powers responded
We're thrilled to hear you found your perfect car! We hope that you enjoy it, and please reach out if you need anything in the future!
Leroy was honest from the start, very straightforward
about everything. That is much appreciated as other dealerships don’t have this kind of integrity.
Troy was quick and efficient, understanding th
about everything. That is much appreciated as other dealerships don’t have this kind of integrity.
Troy was quick and efficient, understanding the value of the customer’s time. He explained as we went along so that everything was clear and understood.
Thank you for the great experience!
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by MAVERICK80123
Verified Customer
Verified Customer
Oct 30, 2023 -
Bob Penkhus Mazda at Powers responded
We appreciate the five-star review! Thank you for trusting us with your car purchase, and we hope you enjoy your new Mazda!
Very helpful friendly and inviting.
Nothing was too much trouble. Got the right car as well.
Nothing was too much trouble. Got the right car as well.
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by PATBRAN1959
Verified Customer
Verified Customer
Oct 06, 2023 -
Bob Penkhus Mazda at Powers responded
Thanks for trusting us with your car purchase! We hope you enjoy your new Mazda!
They worked with us to get us a new vehicle within our
budget and on a very quick timeframe
budget and on a very quick timeframe
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by THEMURRAYS1234
Verified Customer
Verified Customer
Oct 02, 2023 -
Bob Penkhus Mazda at Powers responded
Thank you for trusting us with your new Mazda! We hope you enjoy!
Everyone from the sales team, finance manager and the
service department have been very attentive and resolved all of my concerns since day one. Kudos! I’m sure I’ll work with Bob Penkhus Mazda Powers, a
service department have been very attentive and resolved all of my concerns since day one. Kudos! I’m sure I’ll work with Bob Penkhus Mazda Powers, again and again.
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by WENGRAY1969
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2023 -
Bob Penkhus Mazda at Powers responded
It's our pleasure! Thanks for the 5-star review!