Saechelle Lugo
Saechelle Lugo at San Antonio Dodge Chrysler Jeep Ram
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Saechelle Lugo

Product Specialist

San Antonio Dodge Chrysler Jeep Ram

11910 I-35
San Antonio, TX 78233

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4.9
170 Reviews

When not working, I love spending time with my son (when he isn't pretending like I don't exist), and my baby Maltese, Romeo. I also spend time at the gym, because, heyyy! When I have the time, we love to travel home to Puerto Rico, or states where we have family like Massachusetts, New York, and Chicago.

Dealership Experience

6 yrs, 7 mos

Specialties & Trainings

Chrysler Certified Consumer Advocate

4.9

170 Reviews

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170 Reviews of Saechelle Lugo

January 31, 2025

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Employee Rating

They treated me kindly and patience, because I get there 1 hour late for the appointment. Also my ingles language is not good, so they find me some one to speak Spanish to I understand and I thanks for tha More

by felixgutierrez1982
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

January 04, 2025

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Loved Saechelle l, she answered all my questions & went above and beyond for me! Thanks More

by anastasiavaldez412
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Gonzales

Jan 05, 2025

San Antonio Dodge Chrysler Jeep Ram responded

Anastasia, Thank you so much for choosing San Antonio Dodge Chrysler Jeep Ram! Please let Saechelle, Nicholas, or our team know if we can be of any more assistance. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

November 15, 2024

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They were great help and tried to help me where they could. Very good hospitality. More

by hmoreno731
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Nov 18, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your wonderful review! We are thrilled that Saechelle, Robert, and Nicholas had the opportunity to provide you with great service. We thank you for choosing San Antonio Dodge Chrysler Jeep Ram! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

October 24, 2024

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Very upfront. Very honest. Both of the folks I dealt with were outstanding. They made my purchase very enjoyable More

by Gamewhanch#1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Benavides

Oct 24, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for your feedback on your recent visit to San Antonio Dodge Chrysler Jeep Ram. It's great to hear that we were able to assist you and that you had such a positive experience. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

October 19, 2024

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It's a real good dealership I recommend everybody to go there and buy a car good sales rep good people More

by edwardthames70
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amador Juarez, Roland Johnson, Sam Houston, Andrew Galvan, Randle Harrelson , Travis Clausen, Andre Debois, Nikolas Garcia, Lauren Martinez

Oct 21, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Edward, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

October 10, 2024

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Very good customer service and helped me with everything throughly and in a speedy manner. More

by chasebuck427
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Amador Juarez, Roland Johnson, Randle Harrelson, John Velazco, Brianna Nguyen , Andre Debois, Mark Montz, Morgan Ramos, Ja'shawn Roberts

Oct 12, 2024

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

October 10, 2024

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Shachelle Lugo was amazing. The transaction was as smooth as can be. No issues what so ever. I would recommend over and over again. More

by SALEMAN1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear Saechelle and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

October 04, 2024

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I bought a truck from here. Everyone was nice and friendly They were trying their best to help.me 👍 More

by Sam.kathem
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Latzu Lara

Oct 05, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Sam, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

September 07, 2024

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Beware of this dealership and their advertised pricing. They will add a $3500 “reconditioning fee” to the price of the vehicle. They did not even change the oil. It’s a rip off. I negotiated the fee down b More

by tracefinley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Luke Griego , Nabil Dayekh

Sep 11, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mauricio Hernandez - General Manager MoHernandez@sanantoniodcj.com

August 20, 2024

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Everybody was easy to work with and willing to help me get into a jeep that I wanted. Everything went smooth and I got in a car the same day I went in to shop. More

by CLAIREARDREY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bert Mitchell, Robert Rangel , Nabil Dayekh, Andre Debois, Morgan Ramos, Ja'shawn Roberts, Yvette Sims

Aug 20, 2024

San Antonio Dodge Chrysler Jeep Ram responded

Claire, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram. We look forward to having you as one of our valued customers for many more years! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

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