Saad Ahmed

I took the car for tire rotation. They charged for it but they did not rotate the tires. Avoid. they did not rotate the tires. Avoid. More

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Overpriced service. They charged me $2700 for replacing brakes that cost about $500. And the annual service is also overpriced. brakes that cost about $500. And the annual service is also overpriced. More

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Saad is very attentive to my needs. He follows up in a timely matter and clearly explains the notes from the service tech. I rather schedule any appointments directly with Saad! timely matter and clearly explains the notes from the service tech. I rather schedule any appointments directly with Saad! More

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Don’t ask for service outside of Bethesda They were terrible. Felt like I was trying to deal with cable service instead of a luxury car. In Delaware on vacation and the new car wouldn’t start They were terrible. Felt like I was trying to deal with cable service instead of a luxury car. In Delaware on vacation and the new car wouldn’t start. They basically told me to ride 2 )hours with the tow truck or rent a car which I pay for and they would reimburse me. Simone, the sales manager said “I am sorry, it sucks” worst customer service ever. Don’t buy from Audi Bethesda the worst. Never agains. They say anything to get you to buy a car. More

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Straightforward & friendly staff, great follow up John Wagner helped me with the purchase of a nice pre-owned Q5 with low miles. His kindness and assistance during the test drives (yes, multiple), sal John Wagner helped me with the purchase of a nice pre-owned Q5 with low miles. His kindness and assistance during the test drives (yes, multiple), sale and delivery were exceptional. Simone was lovely to work with (and chat with) during the nitty gritty paperwork, making it breeze to get through. Saad and the rest of the service staff (during a follow up visit) were incredibly accommodating in checking on a (mid)perceived issue I thought I had. More

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