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SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park
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SUSAN BOTTORF

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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4.5
181 Reviews
4.5

181 Reviews

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181 Reviews of SUSAN BOTTORF

September 14, 2024

Dealership Rating
Employee Rating

This is the third Toyota Rav4 we've purchased from Metro/Victory Toyota. This may be attributed to the excellent treatment received from both the sales staff and the service department. JoshWatkins, o More

by kack4_larry
Recommend Dealer
Yes

Other Employees Tagged: Josh Watkins

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October 01, 2023

Dealership Rating
Employee Rating

Sam was very helpful in securing the car I wanted. He made the process easy. More

by matt.a.mcclellan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider, Sam Dakdouk

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Oct 02, 2023

Victory Toyota of Brook Park responded

We're happy to hear that you felt comfortable doing business here, Sam is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. When you are here for service please stop by and say hello when you're in for the complimentary Toyota Care maintenance program!

May 22, 2023

Dealership Rating
Employee Rating

They were truly caring and understanding. They were great. I was impressed with their professionalism. More

by caesaramandua
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright, Anastasia Kaluszyk, Ken Konopka, Suzi Loree

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May 27, 2023

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you trust us with your vehicle purchases. We hope to see you again in the future and please enjoy your new Honda.

May 12, 2023

Dealership Rating
Employee Rating

Good She did a good. The service was great. They also washed the car which was much appreciated. More

by fbering@hotmail.com
Recommend Dealer
Yes

Other Employees Tagged: SUSAN BOTTORF

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May 15, 2023

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 04, 2023

Dealership Rating
Employee Rating

Polite, professional and customer focused and concerned. I've been a customer since 1983 and buy and service my vehicles at Metro. More

by soccerduderr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Greenfield, Yacek Nazarczuk, Ken Schneider, Scott Barrier, Mike Hana, Joe Rogers , Dan Schneider

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May 05, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

May 04, 2023

Dealership Rating
Employee Rating

Excellent customer service. Metro always takes care of things professionally and on a timely matter More

by TIM.LAWLESSSALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MIKE BALIS

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May 05, 2023

Victory Toyota of Brook Park responded

What an outstanding review! Kevin and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

May 02, 2023

Dealership Rating
Employee Rating

Friendly and efficient service I enjoy working with Metro toyota and feel like they explain the services thoroughly More

by noyourbusiness
Recommend Dealer
Yes

Other Employees Tagged: SUSAN BOTTORF

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May 05, 2023

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 02, 2023

Dealership Rating
Employee Rating

They did what I asked, can’t ask for mire. No games just honest diagnosis More

by Mjbertaln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

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May 11, 2023

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

May 02, 2023

Dealership Rating
Employee Rating

always dependable and right there for you. I have been with them forever.They take extra time if needed More

by JACKIESLOTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS, Faliceonna Lopez

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May 05, 2023

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 01, 2023

Dealership Rating
Employee Rating

Poor communication with service provider. . Mechanic (s) unable or unwilling to resolve vehicle issues. Service took way longer than expected. More

by doc7959
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chad Higgins, Dawn Bell

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