STEVE OSWALD

DONT EVER BUY THEIR EV ID4. I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complain I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complaint about Volkswagen a bit ago. My car will not hold a charge and can barely charge. I got into contact with Emich and they refused to help. Therefore I contacted Volkswagen. This was after I took my car in to be fixed and they said there was nothing they could do. The car won't work well in Arizona, but I am stuck. When I bought the car I was also guaranteed 3 years of free charging. That has gone away as well. Emich and Volkswagen have said they cannot do anything , just a promise they cannot help with. I couldn't afford the car without free charging, which is why I bought it. I talked to another VW dealership and they informed me that even though I paid the price for a 2024 car and was told I am getting a 2024 car I was given a 2023. They have stopped selling the 2023 due to almost 100,000 cars being recalled and problems with all of the cars. I was told I was buying a new car, but now looking into this, the car was delivered to the dealership in Jan 2023 and I bought the car in May 2024. It was an 18-month-old car. The car has been in the shop 3 times and every time they say it doesn't work well, but there is nothing they can do. It has trouble charging and won't hold charge but there is nothing they can do. They even told me if I wanted the battery to work I could not drive over 65. I am now living in Tucson and I cannot drive to Phoenix(122 miles), without charging 3 times to get here. I drive 11 miles to work and my battery drops 30% going to and from work. Therefore I cannot drive anywhere without charging and I no longer have free charging. I asked them just to give me the 2024 that they promised me when I bought the car. When I found the receipt from the window I realized they charged me 2024 pricing on a 2023. I got very screwed by Emich. More

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Working with Steve and Doug, the decision making process was very honest, informational and smooth experience. This is the second time I’ve came to EMICH for a car and will continue to do so for my future n was very honest, informational and smooth experience. This is the second time I’ve came to EMICH for a car and will continue to do so for my future needs. More

by blainerdonovan Verified Customer Verified Customer

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Stephan and Chris were both great. Helped us get a car for my daughter and in an efficient and pleasant interaction. Helped us get a car for my daughter and in an efficient and pleasant interaction. More

by dr.crawford Verified Customer Verified Customer

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Bought a new VW from Steve, and have a very positive process, Steve happily answered any questions I had, Steve never made me feel pressured or rushed. Very pleasant staff, I will be back next time we a process, Steve happily answered any questions I had, Steve never made me feel pressured or rushed. Very pleasant staff, I will be back next time we are in need of a car More

by RSLOF Verified Customer Verified Customer

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I appreciated the thoughtfulness of everyone. It seemed like everyone was truly listening and helped us with our questions. It seemed like everyone was truly listening and helped us with our questions. More

by jilladams73 Verified Customer Verified Customer

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I had a great experience buying a car from Emich VW, the whole process was easy and straightforward. whole process was easy and straightforward. More

by mrkeeton1 Verified Customer Verified Customer

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Good service very good atención they wibe all details and benefits and discounts they have benefits and discounts they have More

by LUNARICARDO889 Verified Customer Verified Customer

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I had an excellent experience with Emich. Steve was very knowledgeable and walked thru all the features on the ID4. Being a first time EV leaser I was a little nervous but Steve really explai Steve was very knowledgeable and walked thru all the features on the ID4. Being a first time EV leaser I was a little nervous but Steve really explained everything and made me feel very comfortable with the transaction and the vehicle. I will definitely work with Emich and Steve again. More

by zettaleecooper Verified Customer Verified Customer

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The dealership helped me feel at home and. comfortavbe with the buying process. Beautiful layout. comfortavbe with the buying process. Beautiful layout. More

by mkillian44 Verified Customer Verified Customer

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steve was a great salesperson. Only comment would be that Emich should be transparent when it comes to selling the car. from the time I put the deposit to the time we were to Only comment would be that Emich should be transparent when it comes to selling the car. from the time I put the deposit to the time we were to pick up the car, it had received hail damage. Steve did not tell us in advance and therefore we had to make two trips to the dealership in order for them to get another vehicle. I was displeased with this and told him, the dealership should treat people they way they want to be treated. We should not have taken two trips that day. Nonetheless, I was impressed with Steve - his professionalism and follow up. More

by OMOLLAIAN Verified Customer Verified Customer

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