SIDNEY K CORNELL
SIDNEY K CORNELL at Toyota of Montgomery
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SIDNEY K CORNELL

Service Writer

Toyota of Montgomery

911 Eastern Blvd
Montgomery, AL 36117

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4.4
20 Reviews
4.4

20 Reviews

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20 Reviews of SIDNEY K CORNELL

March 26, 2025

Dealership Rating
Employee Rating

This has been the worse customer service I’ve ever experienced I have been here since 12:00 and it’s 3:19 and they still haven’t even pull my car in the shop for the oil change. No respect for people More

by Shynecsa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: KENDRIC JOHNSON

Mar 26, 2025

Toyota of Montgomery responded

It's disheartening to hear about your extended wait time for an oil change. We strive to respect our customers' time and provide efficient service, so this feedback is concerning. To help us better understand the situation, could you please provide more details about your experience? Please reach out at your earliest convenience to discuss your concerns. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

February 24, 2025

Dealership Rating
Employee Rating

Excellent service given. Expectations were beyond met. Sidney is an outstanding representative. Ensuring all my needs were met to the fullest. More

by jalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Toyota of Montgomery responded

We're delighted to hear that Sidney provided outstanding service and exceeded your expectations at Toyota of Montgomery. Thank you for sharing this wonderful feedback!

November 26, 2024

Dealership Rating
Employee Rating

Horrible service. Tried to scam me out of $1700 for wheel bearings that weren’t needed. Then tried to claim my tires were completely “undriveable”. I know the tread is More

by halleb02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 27, 2024

Toyota of Montgomery responded

We strive for honesty and transparency in our service recommendations, so it's concerning to hear you were left feeling misled after your visit. Please reach out if you'd like us to review the situation further or address any outstanding concerns. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

November 13, 2024

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Employee Rating

Love the friendly staff here and service department is always great and very knowledgeable with any questions or concerns you might have! More

by Onebamafan1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: KENDRIC JOHNSON

Nov 13, 2024

Toyota of Montgomery responded

Thank you so much for your kind words! We're thrilled to hear that Sidney provided excellent service and kept you updated throughout the process. We apologize for the longer wait time, but we're glad Sidney's communication made the experience smoother for you. It's also great to know that Kendric has been such a reliable and exceptional salesperson for you over the years! We truly appreciate your continued loyalty and your feedback. If there's anything else we can do for you, please don't hesitate to reach out!

Nov 13, 2024

Onebamafan1023 responded

Kendric has been my salesman for 4 years now! He is hands down the best! Thank you Kendric!!

Nov 13, 2024

Onebamafan1023 responded

Sidney was wonderful Monday! The wait time was a little longer than expected but Sidney was great about keeping me updated on everything! Thank you Sidney!!

October 30, 2024

Dealership Rating
Employee Rating

Slow getting a routine service completed. Sidney was very professional and knowledgeable. Sidney was nice and answered all my questions. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Toyota of Montgomery responded

Rick, thank you for your feedback! We're glad to hear Sidney provided professional and knowledgeable service at Toyota of Montgomery. We'll work on improving our speed for future visits.

October 29, 2024

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Employee Rating

I went for a 15,000 mile service & my back windshield wiper was etching into the glass. Waited 4 hours & found my car parked in the parking lot. I was never called. Then had to wait for them to change More

by juanita.knight
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Oct 29, 2024

Toyota of Montgomery responded

Juanita, I apologize for the inconvenience you experienced during your service visit. We strive to provide timely and attentive care, so it's disappointing to hear about this. I'd love to discuss this with you further. Please reach out whenever you have a moment. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

October 25, 2024

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Employee Rating

Service was good, experience was terrible. My car had damage to the driver side door handle and no one has attempted to contact me in 2 days about the problem! Not what I expected from Rheinha More

by almcq2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 26, 2024

Toyota of Montgomery responded

I'm sorry to hear about the damage and lack of communication you've experienced. We strive for prompt service, so it's concerning that we've fallen short here. Please reach out at your earliest convenience so we can address this issue promptly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

October 25, 2024

Dealership Rating
Employee Rating

Good service, friendly staff, comfortable waiting area, easy to schedule an appointment and convenient appointment times. More

by Cindy A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Toyota of Montgomery responded

Cindy, we're delighted to hear you enjoyed the service and amenities at Toyota of Montgomery! Thanks for sharing your experience with us.

October 16, 2024

Dealership Rating
Employee Rating

Had a great experience at Toyota Montgomery. Sidney was a great help in getting maintenance on my car repaired. More

by abramsshannon
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Toyota of Montgomery responded

We're delighted to hear Sidney provided you with great assistance at Toyota of Montgomery. Thanks for sharing your experience!

September 22, 2024

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Employee Rating

3-Hour wait past my appointment time. Just to have a key programmed for my new vehicle. Waiting with my mother who has dementia. Not fun! The staff was nice and I did appreciate that. More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pedro Skipper

Sep 23, 2024

Toyota of Montgomery responded

Thank you for your feedback. We’re glad to hear that our staff was nice and supportive during your visit. We understand that waiting can be challenging, especially in your situation, and we truly appreciate your patience. If there’s anything we can do to improve your experience in the future, please let us know. We’re here to help!

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