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SIDNEY K CORNELL

Overview Reviews (18) Inventory (178)

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SIDNEY K CORNELL

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SIDNEY K CORNELL

Service Writer

Toyota of Montgomery

911 Eastern Blvd
Montgomery, AL 36117

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4.3

18 Reviews

Overview Reviews (18) Inventory (178)

4.3

18 Reviews

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18 Reviews of SIDNEY K CORNELL

November 26, 2024

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Horrible service. Tried to scam me out of $1700 for wheel bearings that weren’t needed. Then tried to claim my tires were completely “undriveable”. I know the tread is Tried to scam me out of $1700 for wheel bearings that weren’t needed. Then tried to claim my tires were completely “undriveable”. I know the tread is low and they need replacing, but it was not as emergent an issue as they made it out to me. More

by halleb02

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Nov 27, 2024 -

Toyota of Montgomery responded

We strive for honesty and transparency in our service recommendations, so it's concerning to hear you were left feeling misled after your visit. Please reach out if you'd like us to review the situation further or address any outstanding concerns. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

November 13, 2024

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Love the friendly staff here and service department is always great and very knowledgeable with any questions or concerns you might have! always great and very knowledgeable with any questions or concerns you might have! More

by Onebamafan1023

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Recommend Dealer

Yes

Other Employees Tagged: KENDRIC JOHNSON

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Nov 13, 2024 -

Toyota of Montgomery responded

Thank you so much for your kind words! We're thrilled to hear that Sidney provided excellent service and kept you updated throughout the process. We apologize for the longer wait time, but we're glad Sidney's communication made the experience smoother for you. It's also great to know that Kendric has been such a reliable and exceptional salesperson for you over the years! We truly appreciate your continued loyalty and your feedback. If there's anything else we can do for you, please don't hesitate to reach out!

Nov 13, 2024 -

Onebamafan1023 responded

Kendric has been my salesman for 4 years now! He is hands down the best! Thank you Kendric!!

Nov 13, 2024 -

Onebamafan1023 responded

Sidney was wonderful Monday! The wait time was a little longer than expected but Sidney was great about keeping me updated on everything! Thank you Sidney!!

October 30, 2024

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Slow getting a routine service completed. Sidney was very professional and knowledgeable. Sidney was nice and answered all my questions. Sidney was very professional and knowledgeable. Sidney was nice and answered all my questions. More

by Rick

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Recommend Dealer

Yes

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Oct 30, 2024 -

Toyota of Montgomery responded

Rick, thank you for your feedback! We're glad to hear Sidney provided professional and knowledgeable service at Toyota of Montgomery. We'll work on improving our speed for future visits.

October 29, 2024

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I went for a 15,000 mile service & my back windshield wiper was etching into the glass. Waited 4 hours & found my car parked in the parking lot. I was never called. Then had to wait for them to change wiper was etching into the glass. Waited 4 hours & found my car parked in the parking lot. I was never called. Then had to wait for them to change my wiper. When I got to my car, I found it in drive & not park. More

by juanita.knight

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Oct 29, 2024 -

Toyota of Montgomery responded

Juanita, I apologize for the inconvenience you experienced during your service visit. We strive to provide timely and attentive care, so it's disappointing to hear about this. I'd love to discuss this with you further. Please reach out whenever you have a moment. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

October 25, 2024

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Service was good, experience was terrible. My car had damage to the driver side door handle and no one has attempted to contact me in 2 days about the problem! Not what I expected from Rheinha My car had damage to the driver side door handle and no one has attempted to contact me in 2 days about the problem! Not what I expected from Rheinhart Toyota. Still waiting to hear from them to rectify the problem. More

by almcq2

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Oct 26, 2024 -

Toyota of Montgomery responded

I'm sorry to hear about the damage and lack of communication you've experienced. We strive for prompt service, so it's concerning that we've fallen short here. Please reach out at your earliest convenience so we can address this issue promptly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

October 25, 2024

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Good service, friendly staff, comfortable waiting area, easy to schedule an appointment and convenient appointment times. easy to schedule an appointment and convenient appointment times. More

by Cindy A

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Recommend Dealer

Yes

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Oct 25, 2024 -

Toyota of Montgomery responded

Cindy, we're delighted to hear you enjoyed the service and amenities at Toyota of Montgomery! Thanks for sharing your experience with us.

October 16, 2024

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Had a great experience at Toyota Montgomery. Sidney was a great help in getting maintenance on my car repaired. Sidney was a great help in getting maintenance on my car repaired. More

by abramsshannon

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Recommend Dealer

Yes

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Oct 16, 2024 -

Toyota of Montgomery responded

We're delighted to hear Sidney provided you with great assistance at Toyota of Montgomery. Thanks for sharing your experience!

September 22, 2024

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3-Hour wait past my appointment time. Just to have a key programmed for my new vehicle. Waiting with my mother who has dementia. Not fun! The staff was nice and I did appreciate that. Just to have a key programmed for my new vehicle. Waiting with my mother who has dementia. Not fun! The staff was nice and I did appreciate that. More

by Josie

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Pedro Skipper

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Sep 23, 2024 -

Toyota of Montgomery responded

Thank you for your feedback. We’re glad to hear that our staff was nice and supportive during your visit. We understand that waiting can be challenging, especially in your situation, and we truly appreciate your patience. If there’s anything we can do to improve your experience in the future, please let us know. We’re here to help!

August 29, 2024

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Courteous friendly staff will get you in and out quickly very clean well organized placed very clean well organized placed More

by Henry.white

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Workmanship

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Recommend Dealer

Yes

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Aug 30, 2024 -

Toyota of Montgomery responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our courteous and friendly staff. We take great pride in maintaining a clean and well-organized environment, and it's wonderful to know that this made your visit enjoyable. Your feedback is greatly appreciated, and we look forward to serving you again soon.

August 27, 2024

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The service department did a great job with my car. I did not have to wait long. They were very professional, helpful and friendly. I did not have to wait long. They were very professional, helpful and friendly. More

by aared

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: PAYTON ARKUSZESKI , Pedro Skipper

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Aug 28, 2024 -

Toyota of Montgomery responded

Thank you for sharing your positive experience with our service department at Toyota of Montgomery! We're glad to hear that everything went smoothly and efficiently. We appreciate your support!

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SIDNEY K CORNELL

Service Writer

Toyota of Montgomery

18 Reviews of SIDNEY K CORNELL

Dealership Inventory (178 Vehicles)

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