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SHELLY JACKOWSKI
SHELLY JACKOWSKI at Norm Reeves Toyota Dallas
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SHELLY JACKOWSKI

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
326 Reviews
5.0

326 Reviews

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326 Reviews of SHELLY JACKOWSKI

December 30, 2024

Dealership Rating
Employee Rating

I trust Shelly to not milk and dime me. She's always upfront and honest. More

by Duchess28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Thank you for giving Shelly a much-deserved shoutout! Please let us know what we can do to make your next visit even better- we're always looking to improve!

December 30, 2024

Dealership Rating
Employee Rating

Shelly has taken care of our Avalon since we purchased it in 2015. She is professional and dependable. We are looking forward to top notch Dealer service through Shelly. More

by dfwellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

We're glad to hear that you and your Avalon are till going strong! Shelly's expertise is always appreciated, and we're proud to have her as part of the team. We know you have lots of travel planned, and our team will make sure your car is ready for it!

December 29, 2024

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Employee Rating

Great. Quick. Easy. Not a long wait. Friendly staff. It made for a smooth experience More

by blickgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, CARLOS LOPEZ, JOHN PENA

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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Getting you back out on the road quickly is always our goal. Thanks for rating us 5 stars; it helps us know when we're on the right track!

December 29, 2024

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Employee Rating

It was good experience with them. I got car return at timely manner.explained everything and fixed good. Thanking for taking care More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

You're very welcome, Alexander! Our team is happy to have you as a part of our dealership family. You can count on us any time you need precision auto service!

December 28, 2024

Dealership Rating
Employee Rating

Shelley is nothing short of AMAZING. She communicates every step of the way and is fantastic at her job. More

by jenndawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Shelly is a certified MVP on our team! Between friendly attitude and the depth of her expertise, we're honored to have her aboard. Thanks for rating her and our team 5 stars!

December 28, 2024

Dealership Rating
Employee Rating

Shelly is awesome she always takes very good care of our vehicles and us. Shelly is why I come there to service my vehicles. More

by MATTSEVERANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Thanks for taking the time to review us, Matt! Shelly is always going the extra mile and working hard to take great care of our customers. We're happy to learn that your experience earned a perfect 5 stars!

December 27, 2024

Dealership Rating
Employee Rating

People are great to work with but the prices no longer any better than high Dealer service centers. They always were most reasonable….no longer. More

by LIPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Glad to hear you enjoy working with our staff, that means a lot to us! We'd be happy to discuss pricing with you, if you desire. We always aim to provide transparent pricing, and look forward to the opportunity to explain any specific costs in further detail.

December 25, 2024

Dealership Rating
Employee Rating

Shelly Jackowski is always professional and very pleasant to work with… she makes the maintenance of my car very easy!!! More

by BARKINGHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Thanks for the review! Shelly is the best when it comes to service, and we're proud of the great work she does for our customers. We care about the experience you get behind the wheel, and Shelly embodies this ethos in every customer experience she delivers.

December 25, 2024

Dealership Rating
Employee Rating

Shelly is the reason I keep coming to this dealership. She is a value add to the service department. Take care of her because she is loyal to the customer. That’s where integrity starts More

by Chris Barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Chris, thanks so much for the review! Shelly is a highly valued member of our service team, and her efforts do not go unnoticed. Thanks again for the kind words :)

December 24, 2024

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Employee Rating

Shelly always addresses my concerns with my vehicle and I can always depend on her guidance for needed repairs and maintenance. More

by CMCCARTY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Thanks for trusting us with your maintenance needs! We look forward to your next visit!

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