SHELLY JACKOWSKI
SHELLY JACKOWSKI at Norm Reeves Toyota Dallas
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SHELLY JACKOWSKI

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
289 Reviews
5.0

289 Reviews

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289 Reviews of SHELLY JACKOWSKI

December 02, 2024

Dealership Rating
Employee Rating

We really enjoy and appreciate working with Shelly Jackowski to take care of both our Toyotas. We have worked with her for over 20 years, and she is the primary reason we come back again and again to More

by LMENDOL
Service Price Transparency
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Recommend Dealer
Yes
Dec 03, 2024

Norm Reeves Toyota Dallas responded

Wow! Twenty years visiting our dealership--we're very flattered and happy that Shelly has been a big help in caring for your Toyotas. Thank you for sharing, and we will pass on your kind words to her and to Bobby. Remember that you can schedule your next appointment at your convenience online.

November 29, 2024

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She’s great and I’ll never take my Toyotas to anyone else. Never had a better service advisor. More

by 09-wreaths-hotbed
Service Price Transparency
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Recommend Dealer
Yes
Dec 03, 2024

Norm Reeves Toyota Dallas responded

What a nice review for Shelly! We appreciate the positive feedback and thank you for trusting us with your Toyotas. We hope to see you in the future!

November 28, 2024

Dealership Rating
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Knowledgeable service advisor Shelly. Good experience! Will schedule service in future requesting her for my advisor More

by jjjm753
Service Price Transparency
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Recommend Dealer
Yes
Dec 03, 2024

Norm Reeves Toyota Dallas responded

We have a lot of love going around for Shelly's skills in our service department! Thanks for trusting her with your Toyota, and we welcome you to come back any time.

November 25, 2024

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Shelly and the team consistently provided great service. I will be back for the next service. More

by JLTROJAN
Recommend Dealer
Yes
Nov 26, 2024

Norm Reeves Toyota Dallas responded

Thank you for the support for Shelly and our team! We love to help customers keep their beloved rides on the road for as long as possible. We look forward to be your go-to service location for hopefully many miles to come.

November 25, 2024

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I came here for routine maintenance and everything went just fine. The staff is great! More

by Brandon C
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Recommend Dealer
Yes

Other Employees Tagged: CARLOS LOPEZ, JOHN PENA

Nov 25, 2024

Norm Reeves Toyota Dallas responded

We're glad that your service visit went so well, Brandon! Now you know that you can count on us to treat your Toyota well. Thank you, and we look forward to serving you again!

November 25, 2024

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Shelly is great - one of the reasons we’ve stayed with this specific dealership all of these years. Timely and great communication! More

by Bill Fletcher
Service Price Transparency
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Recommend Dealer
Yes
Nov 25, 2024

Norm Reeves Toyota Dallas responded

We will have to tell Shelly about your loyalty to our dealership, Bill! That's nice to hear, and we're thrilled that your Toyota is running well after stopping by. Thank you, and we'll see you next time!

November 22, 2024

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Justin had my phone number AND I left two messages, but he NEVER called me to let me know my car was ready. Or texted me. Or returned my calls. WORST SERVICE EVER I usually use Shelly, next time I wi More

by lisa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter

Nov 25, 2024

Norm Reeves Toyota Dallas responded

We value your feedback, Lisa, so that we can address these issues with our service team. It's important for us to stay in communication with our customers so that you feel well-informed. Thank you, and we appreciate you sticking with us.

October 02, 2024

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They have been very prompt in sales and service. When our service rep was unavailable, someone else helped us immediately. More

by Pam
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Recommend Dealer
Yes

September 30, 2024

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Shelly always provides excellent service and is the only person I trust with my vehicles. She is trustworthy and reliable. More

by tailora
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Recommend Dealer
Yes

September 24, 2024

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Friendly knowledgeable staff with a genuine understanding of what my problems are, & how best to get them fixed. More

by Robert
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Recommend Dealer
Yes
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