SERVICE JOHNSON

Nick Kropelninicki scanned my Jeep on the 20th and was amazingly helpful, I won't be able to have my jeep serviced there because of my extended warranty but he gave me all the info I needed about what was amazingly helpful, I won't be able to have my jeep serviced there because of my extended warranty but he gave me all the info I needed about what was possibly happening with my Jeep. He printed out my codes and a Star case to give the techs doing the work. After working in customer service for nearly 20 years myself I know how much patience it takes to calm a stressed customer. I will be using this service center for anything I need in the future. Thanks Nick! More

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Absolutely horrible experience…paid over 2k…and my car was there for over a month before i could even get it back…and was so disappointed when i drove off with my car missing parts and oil stains everywhe was there for over a month before i could even get it back…and was so disappointed when i drove off with my car missing parts and oil stains everywhere…specially dissatisfying with the staff for the way i was treated and the poor service …I advise them of a missing part …and was answered by a manager, “ the part probably wasn’t there to begin with”, I called them the next day and they had my part…how unprofessional.! More

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Stay away. I have had three horrible experiences here and I’m done. This dealership is minutes from home, would have been a great convenience but my expensive v I have had three horrible experiences here and I’m done. This dealership is minutes from home, would have been a great convenience but my expensive vehicles and safety are far more valuable than convenience….. First issue was early this summer. This dealership sat on my car for about 2 weeks before performing any work, this happened over two appointments. First one, they continued to give me the same update, that my AC was charged, leaked all the refrigerant overnight and charged again without finding a leak. Seemed hard to believe so I pressed them for more answers. Turns out they were giving me updates on a different car and mine was ready for pickup days earlier… They figured the most likely cause and asked me to come back in a month for them to confirm and replace the bad component. A month went by and I dropped off my Tahoe again, this time with an 8-day vacation on the horizon, plenty of time to fix the problem… except they waited until day 6 to actually look at my vehicle and then had to order parts… 16 days they had my car, 2-days work occurred. Issue two, my Tahoe is now at another dealership because Johnson auto refuses to fix my rattling tailgate. If I could post a video on google, we’d be in complete agreement there is a major issue... After ‘servicing’ my vehicle 4 times, but never replacing a single part mind you, I was informed that ‘they took the bosses car out, and his rattles way worse’ so there was nothing they further they would do. So because ‘the boss’ is ok listening to the trunk banging around like it’s open, I should live with it too… $70k doesn’t buy you anything nice these days I guess… And lastly, the issue that brought me to post this review… a HUGE safety concern… my Silverado had an issue with the trailer brake controller. A mere annoyance, until Johnson Auto touched it! Originally, in stop and go traffic, my trailer brakes would chime and say they were not connected, then reconnect. Once Johnson got ahold of it and replaced the part, I now get the warnings over and over which was followed by a TRAILER BRAKE SYSTEM SHUTDOWN!! My trailer brakes completely disconnected and the system shut down as I came down the mountain this past weekend putting my life and other motorists lives in danger. That had never happened before they touched it and I towed my trailer a LOT this year. After the other two occurrences with my Tahoe, I have zero trust in this service department. There is no accountability here either. I have the service managers cell phone number, he’s very well aware of the issues I’ve had, yet they continue. The GM, Todd, didn’t feel my concerns were worthy of a call back. When no one at the top cares, why would any other employee??? More

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