Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 14

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

Contact Me
4.6
161 Reviews
4.6

161 Reviews

Write a Review

161 Reviews of Ryen Hatfield

February 19, 2026

Dealership Rating
Employee Rating

Ryan is always professional, courteous and very nice. He makes sure our vehicles are taken care of and explains everything to us. Definitely a valuable asset to Ford. More

by barb.deville
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 19, 2026

Joe Machens Capital City Ford responded

Thank you for your kind words about Ryen’s professional and courteous service. We’re glad he keeps your Ford Flex well maintained and takes time to explain each step. We appreciate your trust and look forward to your next visit.

February 19, 2026

Dealership Rating
Employee Rating

They're always so polite and helpful. Even when something else is wrong with my car when I come in for an oil change, Ryan goes at extra mile and calls me and explains what's actually goi More

by L_kempker
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 19, 2026

Joe Machens Capital City Ford responded

It’s wonderful to hear our team’s courteous approach and clear communication have made your visits easier. We’re glad Ryen took the extra time to call and explain the issue on your Ford. Thank you for the five-star rating and for trusting us with your service.

February 18, 2026

Dealership Rating
Employee Rating

Upon arrival I was greeted. Service appointment was on time and went smoothly. I will be back More

by jcelkin3
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 18, 2026

Joe Machens Capital City Ford responded

We’re pleased to hear how smoothly your appointment went and that you felt welcomed upon arrival. Ryen and the service team were glad to take care of your Ford Bronco Sport on time. We look forward to seeing you again.

February 17, 2026

Dealership Rating
Employee Rating

Routine oil change. Everything good at the store but when you call for service and get someone that is not at the store is a problem. Should have phone calls go directly More

by GMHAMILTON
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 19, 2026

Joe Machens Capital City Ford responded

Thank you for choosing Joe Machens Capital City Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 16, 2026

Dealership Rating
Employee Rating

Excellent place to get my truck serviced. They always do a great job servicing my truck. More

by SUGARCAMP
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 16, 2026

Joe Machens Capital City Ford responded

Ryen and our service team are pleased to keep your Ford truck running smoothly. Thank you for trusting us with your service needs.

February 15, 2026

Dealership Rating
Employee Rating

Clean, helpful, friendly, efficient, I was greeted immediately and all recommendations were explained. Work was done quickly. More

by Joannbigapple
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 15, 2026

Joe Machens Capital City Ford responded

It’s wonderful to know that your Ford Explorer service met your expectations. We’re glad Ryen and our technicians could provide a prompt welcome, clear explanations, and fast results. Thank you for the five-star rating, and we look forward to assisting with your Explorer again.

February 14, 2026

Dealership Rating
Employee Rating

Courteous timely and informative was not pushy condescending when explanations were given. Waiting area was clean all the staff that met were very polite More

by elsieknits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Joe Machens Capital City Ford responded

We’re pleased to hear that Ryen and our service team were courteous and informative without pressure or condescension. It’s great to know you found our waiting area clean and welcoming. Thank you for trusting us with your Ford Edge service.

February 11, 2026

Dealership Rating
Employee Rating

It took forever as they did not have my oil filter on site even though I had a scheduled Appointment More

by Tamrasellars
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

Feb 14, 2026

Joe Machens Capital City Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. GSM - Harold Love hlove@machens.com

February 10, 2026

Dealership Rating
Employee Rating

I appreciated that Ryen listened to my concerns and gave me the best options available. He was easy to work with and communicate with me during the entire process. More

by prichard61398
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 10, 2026

Joe Machens Capital City Ford responded

It’s rewarding to hear Ryen addressed your concerns and presented the best options for your Explorer. He aims to keep things smooth with clear updates throughout. Thanks for trusting our team, and let us know if we can help further.

February 09, 2026

Dealership Rating
Employee Rating

Purchased my Nautilus there about 2 years ago and so far the service has been great! More

by JCIMHOFF
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 10, 2026

Joe Machens Capital City Ford responded

We’re glad to hear your Lincoln Nautilus has been in great hands over the past two years. Ryen and our service team appreciate your loyalty. We look forward to keeping your vehicle running smoothly for many more miles.

...
14
...

Dealership Inventory (385 Vehicles)

new 2026 Ford F-150 car, priced at $67,459
2026 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $36,793
2026 Ford Maverick
new
Space White Metallic exterior
Automatic
All-wheel Drive
used 2023 Ford Escape car, priced at $22,470
2023 Ford Escape
used
Agate Black Metallic exterior
Automatic
Front-wheel Drive
used 2024 Ford Transit-350 car, priced at $41,580
2024 Ford Transit-350
used
Oxford White exterior
Automatic
Rear-wheel Drive
new 2026 Ford Bronco Sport car, priced at $36,713
2026 Ford Bronco Sport
new
Azure Gray Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $39,049
2026 Ford Maverick
new
Oxford White exterior
Automatic
All-wheel Drive