Ryan Schmidt

I'm updating my review of Bell Audi AGAIN! It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the ca It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the car had been in a previous accident and shoddy repairs were made to the cars body. None of this was disclosed to me at the time of purchase. LET THAT BE A WARNING TO ALL PROSPECTIVE BUYERS. And if I wasn't in an accident I would have never found out! If you buy a car there you deserve what you get. It’s October 2023, and it’s been 3 months since I purchased my rs5 at Bell Audi. Recently the car was making strange noise while driving so I brought it to another dealership to diagnose only to find out that the shocks and struts are bad on the entire car, Something NOT covered under the certified pre owned warranty. I’ve bought a few cars over the years and this was the worst car buying experience of my life. Literally the week I drove off the lot, things starting going wrong. My key fob died the day after I took the car home, I changed the battery and it still doesn’t work half the time. Not a big deal right? If you have $700.00 for a new key to be programmed for you car!! I called and emailed my salesman Ade and he replied TWO weeks later. It’s been three months since I purchased my car and I’m still waiting for the second key they promised me when I bought the car!! Then it took TWO months to get the registration for the car. I contacted the sales manager Eric Feldman. I contacted him several times and every time he replied “ I’ll look into it and get back to you” he never did resolve any of the issues I am having with the car. Keep in mind I just paid more then $65,000 for this pre-owned car! Every car I ever purchased, always had an inspection sticker and this car should have still had the NEW car sticker on it, it’s not even four years old. This car had no sticker. The general manager made nothing but false and empty promises from the beginning, just like his subordinates. The situation is so bad that the Attorney general of New Jersey and consumer affairs is now investigating the case. I didn’t know that Bell Audi has a D- rating with the BBB, I wish I knew before I went there. Please check out the BBB website and take a look at the numerous complaints. Also check out the reviews elsewhere, there are many and we can’t all be wrong! If your looking for a stressful buying experience then Bell Audi is your dealership. If you want to be ignored after you drive off the lot, then Bell Audi is your dealership. I wouldn’t recommend this dealership to my worst enemy. Seriously. READ THE COMPLAINTS ON THE BETTER BUSINESS BUREAU WEBSITE! ITS EYE OPENING FOR ANY PROSPECTIVE BUYER!! UPDATE: Its January 2024 and Below you will see the management replying to my review. What I want you to know is they replied 7 months after I posted the initial review. SEVEN MONTHS.. That is indicative of my experience with this dealership.Dear sir, your not fit to wash my car, never mind service it. More

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Great service done right and on time. A bit pricey but worth Audi parts used in repairs A bit pricey but worth Audi parts used in repairs More

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I am writing this review as a warning to others: beware of Bell Audi's deceitful tactics and unprofessional behavior. My experience with this dealership has been a never-ending nightmare, filled with lies, of Bell Audi's deceitful tactics and unprofessional behavior. My experience with this dealership has been a never-ending nightmare, filled with lies, broken promises, and a complete disregard for customer satisfaction. It all started when I purchased a vehicle from Bell Audi. I was assured that the registration process would be handled promptly and efficiently. But what I got instead was a series of lies and excuses from Barry, the person I was dealing with. Barry told me that the registration application had been submitted, but when I asked for proof or a tracking number, he became evasive and hostile. He warned me not to call the DMV to check on the status of my application, claiming that it would "stop the progress" of the application. I was skeptical, but I trusted Barry and followed his advice. Big mistake. As it turned out, Bell Audi had never submitted my registration application. The temporary license had expired, and I was forced to stop driving my vehicle. When I called the dealership to express my frustration, the receptionist told me that she had been informed by a manager that if I got stopped by law enforcement, the dealership would "take care" of the ticket. However, when I asked her to provide this assurance in writing, she refused. It was clear that Bell Audi was more interested in covering their own backsides than in providing honest and transparent service to their customers. This experience has left a sour taste in my mouth. Bell Audi's actions demonstrate a blatant disregard for customer satisfaction and a culture of lies, deceit, and unprofessionalism. To anyone considering doing business with Bell Audi, I urge you to think twice. This dealership is not to be trusted. They will lie to you, deceive you, and leave you high and dry when things go wrong. Rating: 0/10 *Recommendation:* Avoid Bell Audi at all costs. Take your business elsewhere, where you'll be treated with honesty, respect, and professionalism. PS: I have since contacted the DMV and the state's Attorney General's office to report Bell Audi's deceptive practices. I urge others who have had similar experiences to do the same. Together, we can hold Bell Audi accountable for their actions and ensure that no one else falls victim to their deceitful tactics. More

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Bell audi has great people working throughout the dealership! Highly recommended to all! Sales financing and service is high quality! dealership! Highly recommended to all! Sales financing and service is high quality! More

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The sales manager, Albert, is superb. The service personnel are extremely courteous, and I believe the mechanics are skilled. Be warned though, that if you aren’t under warranty, repairs The service personnel are extremely courteous, and I believe the mechanics are skilled. Be warned though, that if you aren’t under warranty, repairs cost a fortune. More

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Have been a loyal customer since 2000 and always very happy with the great customer service and care. I highly recommend Bell Audi happy with the great customer service and care. I highly recommend Bell Audi More

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This was my second consecutive purchase there. And will be my last. I discourage others from going there. I was there six hours, and we did not complete my purchase. I had to return the next d And will be my last. I discourage others from going there. I was there six hours, and we did not complete my purchase. I had to return the next day. Delivery of the car had an issue. They did not complete my registration timely (50 days and counting). They have not sent me certain funds they owed me. This place is a hustle. Got to another Audi dealer altogether. More

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If I could give 0 stars, I would. CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees - from salesperson to management to Audi North America - would be an understatement! I purchased my vehicle on 21 October 2023 and outstanding items are STILL not resolved! I STILL have temporary tags because every week for a month, they found documents that I should have signed but they did not present to me! They state out-of-state transfers are delayed but they do not acknowledge their incompetency in this whole process! I gave everyone ample opportunity for them to make my situation right, but they failed on all levels. Sales Manager (Albert Nkanso) knew that his Salesperson, Maged Misak, was incompetent and hovered over him during the entire time I was there. Albert showed signs of disappointment, frustration and irritability with Maged. It is difficult to understand why Albert would allow this incompetence to continue. Initially, he presented himself as caring, but I realize that is just his sales persona and he showed that he really does not care anything about the customer - only about the sale! What followed for weeks and now months (because my situation is STILL not resolved) has been a horrible experience! I have had to write SEVERAL emails to managers, Albert and Ryan Schmidt (General Manager), requesting that they have Salesperson Maged refrain from contacting me! Both Albert and Ryan ignored my emails! I received one call from Ryan, and that was after I sent them a check to pay for my car because I refused to work with their SUPER INCOMPETENT BUSINESS MANAGER, BARRY CRINCOLI. If the team is a shadow of their leaderhsip, I can only surmise that Albert, as their leader, is not casting a positive shadow. The level of incompetence and the lack of communication from Albert's team is nothing less than UNACCEPTABLE! More

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The Audi brand is great but the GM and the tech staff is not knowledgeable at all. Buyer beware ! not knowledgeable at all. Buyer beware ! More

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I’ve bought a few cars over the years and this was the worst car buying experience of my life. Literally the week I drove off the lot, things starting going wrong. My key fob died the day after I took the worst car buying experience of my life. Literally the week I drove off the lot, things starting going wrong. My key fob died the day after I took the car home, I changed the battery and it still doesn’t work half the time. I called and emailed my salesman Ade and he replied two weeks later. It’s been three months since I purchased my car and I’m still waiting for the second key they promised me when I bought the car!! Then it took two months to get the registration for the car. Unfortunately I drove the car off the lot not realizing I didn’t have an inspection sticker on the car, so for two months I drove around with no sticker, then I had to go sit in line at DMV and get the car inspected myself. I contacted the sales manager Eric Feldman. I contacted him several times and every time he replied “ I’ll look into it and get back to you” he never did resolve any of the issues I am having with the car. I contacted the general manager of the dealership and I was told “they don’t supply inspection stickers for used cars, only for new cars”. Keep in mind I just paid more then $65,000 for this pre-owned car! Every car I ever purchased, always had an inspection sticker and this car should have still had the NEW car sticker on it, it’s not even four years old. The general manager made nothing but false and empty promises from the beginning, just like his subordinates. The situation is so bad that the Attorney general of New Jersey and consumer affairs is now investigating the case. I didn’t know that Bell Audi has a D- rating with the BBB, I wish I knew before I went there. Please check out the BBB website and take a look at the numerous complaints. Also check out the reviews on Yelp for this dealership, there are many and we can’t all be wrong! If your looking for a stressful buying experience then Bell Audi is your dealership. If you want to be ignored after you drive off the lot, then Bell Audi is your dealership. There are many Audi dealerships in the tri-state area, check them out. I wouldn’t recommend this dealership to my worst enemy. Seriously. READ THE COMPLAINTS ON THE BETTER BUSINESS BUREAU WEBSITE! ITS EYE OPENING FOR ANY PROSPECTIVE BUYER!! More

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