Ryan Philbin

I tried to be upfront with them with what I wanted and they insulted me. I can't believe a luxury dealership operates like a non premium brand. No integrity or respect with the people they are dealing wit they insulted me. I can't believe a luxury dealership operates like a non premium brand. No integrity or respect with the people they are dealing with. More

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Had an appointment with Ryan over the weekend, all the racist speech makes me so uncomfortable even sitting in the same car with Ryan. After the test-drive the car, he told me will not lower even one penn racist speech makes me so uncomfortable even sitting in the same car with Ryan. After the test-drive the car, he told me will not lower even one penny for me, if I want to buy go head buy it, if not just get out of the dealership, stop wasting his time. I guess it is so different buying a car than before. Sale person did not show any respect and appreciation to a person who want to buy a car from him. It is so hard to imagine one of the best dealerships having a sale like this. Of course, didn’t buy from Ryan and I wouldn’t recommend anyone else to do so either. More

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Ryan was great in finding me the perfect car, will definitely be back for my next! definitely be back for my next! More

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Alex is a full contact information type of service individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix wh individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix what is in need of repair. He saved me a lot of money and he knew exactly what the car needed to run like new again. He also got a complimentary Uber back and forth. I did not need a loaner but was offered one. He made me feel special and he also directed me to Ryan Philbin at FJ Audi. We bought a car from Ryan. That was a tremendous experience and I highly recommend both of these individuals for vehicle assistance. Top-notch experts in their respective positions. More

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Last month I was helping a friend of mine shop for a car and she made an appointment for 11am on a weekday. I showed up 25 mins early and met Ryan who had the correct model pulled up and waiting. I shared and she made an appointment for 11am on a weekday. I showed up 25 mins early and met Ryan who had the correct model pulled up and waiting. I shared with Ryan that I had zero interest in the car and it’s features but was just there to make sure that my friend (who’s husband had recently passed away) wasn’t taken advantage of if she decided to buy the car. To pass time Ryan engaged in small talk. Unfortunately Ryan decided to share his unsolicited opinions of the protestors and what they were doing. According to Ryan every single protestor was worthless and he wished he had an opportunity to personally “knock the “stuffing”” of of them. During the time we spent together he shared that they were being bussed in and all smelled like “garbage”. He shared that he used to live in California and worked in the film industry and that California was infested with people who would defecate on your lawn and had no respect for others. Ryan’s racist rant left me dumbfounded, Granted I’m a middle aged white guy and Ryan was possibly trying to find some common ground but perhaps he might want to consider talking about sports or something. As the 11:00 appointment approached I shared with Ryan that my friend was African American of course Ryan said he was fine with that and that he was just speaking in generalities. As soon as my friend parked her car and Ryan left to get keys I told my friend that’s weren’t going to be buying from old Ryan as his intolerance was unmistakable and we were not about to reward it. My friend took that bait and questioned Ryan about some options (heated steering wheel. Integrated nav) that she knew were on a higher model. True to form Ryan condescendingly said that those options were $1,000’s more and my friend didn’t need them as they weren’t important. Needless to say we didn’t buy from Ryan and I wouldn’t recommend anyone else to do so either. More

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Purchase of a certified preowned Audi Q5 Ryan was a pleasure to deal with and the process was hassle free. Completing the purchase at the dealership was friendly and comfortable. Ryan made ev Ryan was a pleasure to deal with and the process was hassle free. Completing the purchase at the dealership was friendly and comfortable. Ryan made everything as easy as possible. More

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