Ryan Parker

I was blown away by the stellar customer service. Everyone I encountered went above and beyond to help out my stranded family from diagnosing the car at 5pm on a Friday to getting us to a nearby hote Everyone I encountered went above and beyond to help out my stranded family from diagnosing the car at 5pm on a Friday to getting us to a nearby hotel. Thank you. We look forward to doing business with you again, soon. More

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Nov 30, 2021Mr. Ryan ParkerThank you for your help. I Nov 30, 2021 Mr. Ryan Parker Thank you for your help. I wanted to provide you with some feedback to management for the excellent service I received Nov 30, 2021 Mr. Ryan Parker Thank you for your help. I wanted to provide you with some feedback to management for the excellent service I received during driving through Chattanooga TN to Fort Sam Houston TX. Driving from PA to TX, my Daughter and I decided to stop at grandmoms house and eat dinner. But any parent knows there are never enough outlets (to keep the phones charge) in any car. Before went got to her house we decided to stop at the closest VW dealership to she if they would have time to fix/ replace the fuse. Not, only did Mr. Ryan welcome us with open arms he also pointed us to waiting room where there was an arcade game there with all of the games from the 1980’s. My daughter really enjoyed the old games and yes I beat her in all. When Mr. Ryan came to let us know our car was ready he had it washed from all of the salt and snow from our drive from PA. Mr. Ryan went above and beyond from what most dealerships would do and the effort put forth to satisfy the customer was beyond reproach. . This is by far the best service I have received from any dealership in the 22 years of military service I have served. That says a lot considering we own 4 VW’s. Respectfully; Command Sergeant Major (RET) More

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Once again Village Volkswagen of Chattanooga gets 5 Stars for outstanding work done on my 2012 VW GTI. Thank you for the great service Charolene, Ryan and Rosario. " You Guys Rock!" for outstanding work done on my 2012 VW GTI. Thank you for the great service Charolene, Ryan and Rosario. " You Guys Rock!" More

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While driving home from work Sunday morning (09/06/2020) my engine light comes on. I stopped by a local AutoZone and asked if they were able to do a diagnostic reading on my VW GTI . Due to covid 19 the em my engine light comes on. I stopped by a local AutoZone and asked if they were able to do a diagnostic reading on my VW GTI . Due to covid 19 the employee informed me they could not enter anyone's vehicle. But he informed me that I could use the reader and bring it back so that he could print out the results. The AutoZone employee printed out the sheet and explained to me that code P2015 indicated something was wrong with the intake manifold/sensor. I took a picture of the print out and sent it along with a text message to my VW Service Advisor (Ryan Parker). Now keep in mind this was on a Sunday. His day off. Ryan text me back informing me that he had seen that code before. He asked if I could bring it by the dealership first thing Tuesday morning due to Monday being Labor Day and their service department close. I dropped my vehicle off Tuesday morning and within a short time Ryan called informing me that it was the intake manifold and it was covered under Volkswagen warranty. Later on that evening Ryan called me back informing me that my vehicle was ready for pickup. I asked if it was alright to pick it up the next day and Ryan informed me that I could. Upon receiving my vehicle it had been washed. Which it really needed it (lol). Hats off to Ryan Parker for being such an outstanding VW Advisor and reaching out to me on his day off. Nothing but praise to the Outstanding Service Advisors at Village Volkswagen of Chattanooga Tennessee. Ryan Parker, Charolene Smith, Jacob Widener and Steve Gaverick. (Five Stars *****) (A+) keep up the good work and YOU GUYS ROCK!!!! More

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New Tire Purchase and Installment I'd been searching the internet for new tires for my 2012 VW GTI. After reading reviews I decided on the Continental ExtremeContact DWS 06. I calle I'd been searching the internet for new tires for my 2012 VW GTI. After reading reviews I decided on the Continental ExtremeContact DWS 06. I called my local VW dealership which was (Village Volkswagen) and had them to order the tires. They arrived the next day and Village Volkswagen Service Dept had me scheduled for installment. It was that easy..... To Village Volkswagen Service Department (YOU ROCK!!!) More

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2012 VW GTI SERVICE On 06/22/2020 I was unable to drive my 2012 VW GTI due to check engine light/EPC. My vehicle was towed to the dealership and the service tech at Vill On 06/22/2020 I was unable to drive my 2012 VW GTI due to check engine light/EPC. My vehicle was towed to the dealership and the service tech at Village VW got to work right away to determine the issue. My service advisor Ryan Parker informed me that I had foul spark plugs even though the plugs were replaced about 14 months ago during the 75,000 miles service. A few hours later Ryan called me back informing me that the service was complete and test drive went well. I would like the thank the crew at Village VW for their outstanding customer service. Ryan Parker, Charolene Smith, Jacob Widener, Jeanna Whitehead. "If I missed anyone Sorry". Keep up the good work Village Volkswagen Service Department. (You Rock!!!) More

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Compliance Recall -Shift Lever Micro Switch The customer service which I received from Ryan Parker and Jacob Widener was awesome. I appreciate their overall professionalism and also their frien The customer service which I received from Ryan Parker and Jacob Widener was awesome. I appreciate their overall professionalism and also their friendliness - in addition to them providing me with an assurance that everything possible had been done to ensure that not only was my car compliant, but also that it had been properly sanitized (for the purpose of virus protection). Thanks! More

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Wonderful! Friendly, caring staff The staff is very friendly, polite and helpful. Service is on time and done well. Scheduling is easy. The manager of the service deptartment went out The staff is very friendly, polite and helpful. Service is on time and done well. Scheduling is easy. The manager of the service deptartment went out of his way to be kind and helpful! More

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Smitty works hard for his customers! Smitty was referred to us by our daughter and son in law, who are Atlas owners. He takes great pride in selling VWs and has a lot of knowledge in the Smitty was referred to us by our daughter and son in law, who are Atlas owners. He takes great pride in selling VWs and has a lot of knowledge in the product he sells. He worked hard to help us get the car we wanted for the price we wanted to pay. Besides being great at his job, he is just a good guy. He sincerely likes to keep in touch with his customers after the sell and has made very clear that he is always available to answer questions. He just answered a technical question for me today! Village VW is lucky to have this guy! Thanks again Smitty! More

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Great service Brought our 2015 Passat in for service and we are very pleased with the service that we received. Work that was needed was done while we waited. We we Brought our 2015 Passat in for service and we are very pleased with the service that we received. Work that was needed was done while we waited. We were kept informed of the progress but our service writer Ryan who was great to work with. Also the service manager Brandon check to make sure that we were happy with our service experience which I thought was very nice of him. Ryan also said that a lady in parts named Heather was able to find a part that was needed to complete our service. Thanks again for a great service experience More

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