Ryan Lapierre | Page 17

Another great experience at Gates Tara spend a lot of time searching and finding the vehicle that I was looking for. She never got frustrated. Was very understanding and was never pu Tara spend a lot of time searching and finding the vehicle that I was looking for. She never got frustrated. Was very understanding and was never pushy to close the deal. Ryan was also very patient and a true professional. Chris was excellent and explaining every detail in the finance process. The whole process for me was never stressful it was enjoyable. More

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A high level of professionalism and customer service Ryan lapierre listened attentively to my needs and my last bad experience with my previous auto dealer. He did not bash the other dealer but focused o Ryan lapierre listened attentively to my needs and my last bad experience with my previous auto dealer. He did not bash the other dealer but focused only on my needs and told me that he could provide me with a totally different type and brand for me. He quickly educated me with details and was prepared for all questions asked of him. Ryan communicated documents necessary to secure the deal. Made me feel comfortable like I was not bothering with all my concerns. He then delivered the car driven by Martin, who continued my experience in a positive manner. He described every ounce of my car with clear direction. He was positive and calming as my anxiety was bordered because of my precious experience which caused me to loose trust in a quality dealership. Martin then followed my with more info regarding services I will be receiving. Again the whole experience definitely has made a great impact on me and co workers and family cannot wait to see my car. Thx Ryan and Martin. More

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Buying a pre owned car Paul was nice on the phone and told me what he had in stock after calling about a car we saw on line. The car that we saw on line already had a depos Paul was nice on the phone and told me what he had in stock after calling about a car we saw on line. The car that we saw on line already had a deposit on it but he offered similar ones he had in stock. We went to the dealership and did a test drive. He was very professional and let us make up our own mind. More

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Exactly What I Wanted I challenged the sales team with finding me a Volvo used, with a list of specific items. They not only found it, but it exceeded my expectations. Grea I challenged the sales team with finding me a Volvo used, with a list of specific items. They not only found it, but it exceeded my expectations. Great team, fast delivery, exceptional customer service. More

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An Excellent Car Buying Experience My wife and I recently purchased a new GMC Acadia Denali. The entire transaction was an outstanding experience. We worked closely with Martin Quinones My wife and I recently purchased a new GMC Acadia Denali. The entire transaction was an outstanding experience. We worked closely with Martin Quinones and Ryan Lapierre. Both were extremely knowledgeable and thoughtful throughout all points of the transaction. Ryan was excellent to work with and laid out the different options to purchase/lease the vehicle. He answered all of our questions and helped us make an informed decision that was the best option for our family. Martin did an excellent job throughout the entire sales process. He was highly knowledgeable about the vehicle and all of its bells and whistles. He spent a number of hours showing my wife the demo model a few months ago to make sure she was comfortable. On the day that we got our new vehicle, Martin delivered it to our house which saved us time and effort. He also spent about two hours with our family walking us through everything with the vehicle. In summary, I honestly could not have asked for a better car buying experience. Our family is very happy with the new vehicle. I can't wait to pay it off so that I can start thinking about getting a new SUV for myself! Thanks again to Martin & Ryan for an outstanding experience. I will (and have already) shared our experience with family and friends and would strongly recommend they go to Gates if they're looking for a new vehicle. It is obviously an extremely well-run operation that provides an excellent customer experience. Thanks again. Bryan. More

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Excellent new vehicle purchase experience Right from the first steps through the door I could tell this was no ordinary dealership. The atmosphere and staff were much more laid back which took Right from the first steps through the door I could tell this was no ordinary dealership. The atmosphere and staff were much more laid back which took the edge off of what I am sure we all feel in most dealerships. My sales person Tara Rasmus could not have been nicer. She is extremely knowledgeable of the vehicles and process which also helps to relax you so you can enjoy the whole experience. The one big noticeable difference with my experience at Gates was the no bull straight to the point no pressure attitude. No games, no going back and forth for hours just straight up let's get it done pricing. Everyone really goes out of their way to not only make you feel comfortable but to make sure your experience is an enjoyable one. Attention to detail was second to none! Many thanks to Tara, Charlie Mannix, Ryan Lapierre and Chris Messier. Professional, courteous and just really nice people to deal with. So glad I made the drive from Rhode Island to Gates. No matter where you are from they are worth the ride. I also want to thank Martin Quinones as my very first communication back in March when I first started considering a new vehicle was with him. He answered all my questions in a knowledgeable and courteous manner. His staying engaged with me in conversation for an extended period of time is one of the reason I felt I needed to give Gates a chance. Thanks Martin. More

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Going with the Nissan Titan We have bought most all of our cars /trucks from Gates for many years. I always go with who I trust. Dealing with Mr. Paul Bacon was a pleasure. Looki We have bought most all of our cars /trucks from Gates for many years. I always go with who I trust. Dealing with Mr. Paul Bacon was a pleasure. Looking forward to seeing you all again. More

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as always it was great thanks to ralph I have gotten 13 vehicles from gates all great and if it wasn't for the expertise and help from ralph clement I wouldn"t be so satisfied thank you so I have gotten 13 vehicles from gates all great and if it wasn't for the expertise and help from ralph clement I wouldn"t be so satisfied thank you so much More

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as always with this dealership a pleasant transaction Since 2013 I have perched many new vesicles at this dealership. I continue to come back every time I am in the market for a new car or truck. The reas Since 2013 I have perched many new vesicles at this dealership. I continue to come back every time I am in the market for a new car or truck. The reason is, I feel I get the best deals, and fair treatment every time. More

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Gates Rates A+ From the minute I walked in the door the staff was friendly, personable and listened to my needs. They were able to offer a creative solution to meet From the minute I walked in the door the staff was friendly, personable and listened to my needs. They were able to offer a creative solution to meet my criteria. I did not feel pressured and they were thorough in answering all my questions. I visited other dealerships recently in my search for a reliable vehicle and they don't compare to the service I received at Gates! Thank you Gates., I look forward to our continued business together! More

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