Ryan Lane

Two weeks ago I made an offer on a CPO. Not even a courteous response. What a nothing burger dealership. Not even a courteous response. What a nothing burger dealership. More

Report | Print

Great experience and Professionalism. Ryan was awesome and very on top of my inquires. Got my deal done same day. Ryan was awesome and very on top of my inquires. Got my deal done same day. More

Report | Print

It started as a very uneventful purchase but turned into kind of an uneventful little scam. I contacted RBM Atlanta over the internet regarding a 2019 e450 CPO. Got a relatively quick email response from Ry kind of an uneventful little scam. I contacted RBM Atlanta over the internet regarding a 2019 e450 CPO. Got a relatively quick email response from Ryan Lane. We negotiated via a couple of emails, then called each other and I agreed to purchase the vehicle. Ryan told to me that since I wanted the car to be transported, I would not qualify for financing, because financing requires my physical presence in Atlanta. I did not really understand why, because all the other dealerships I talked to were willing to do the financing, but I had the money, so I wired it all to RBM account as soon as all paperwork was signed. As soon as RBM received the money communication stopped. Ryan would not call or email me back for days at a time. Ryan promised to hook me up with a car transporter and disappeared for a couple of days. It did not really matter much, after all, all I needed is the car to be transported to me, not to become friends with Ryan. I called RBM, was transferred to Ryan, he picked up the phone and immediately told me he could not talk because he had customers. Okay, I guess I am no longer a customer. By coincidence next day I found out that I needed to go to Atlanta for business, and I decided to pickup the car myself instead of waiting for a transporter. I emailed and called Ryan asking to get the car and all paperwork ready on a specific day. I did not hear form Ryan and reconfirmed the pickup a day later. He got back to me telling me that we were all set, and the car and paperwork were going to be waiting for me. The day comes, I show up at the dealership, Ryan is not there. Ryan is late. Receptionist calls him, and he shows up a few minutes later. Gets my car, paperwork and finds keys. The car is in great shape, just like advertised. I drive off the lot to find out 30 minutes later that tires are low. Well, this is a CPO car, weren’t tires checked? Apparently not every gas station has an air compressor, but I eventually succeed and get tires filled properly. Get to my destination and start doing research. Apparently, MB has an air compressor in the truck. Oh wait, my car does not have it; it is missing. Call MB customer service line and am told that since the car is CPO it must have an air compressor and tire puncture glue just like a new car. Email Ryan and get a response “Let me look into this for you …. I will update you when I have some updated information for you.” I am still waiting for the update. I went online and bought original MB compressor and tire repair adhesive package for $150.00. Did RBM really need to steal the compressor and glue for the trunk? Are they that desperate? I guess they need $150 more than I do. Will never deal with them again More

Report | Print

He is the best sale man..he help really good service and trick you very good.I like this rbm dealer help me a lot trick you very good.I like this rbm dealer help me a lot More

Report | Print

Ryan was very helpful and friendly. He and his team worked very hard to get us a great deal on our car and stayed late on a Friday evening to ensure the car was detailed and cleaned so we could leave w worked very hard to get us a great deal on our car and stayed late on a Friday evening to ensure the car was detailed and cleaned so we could leave with it that day. More

Report | Print