Ryan Hammonds | Page 6

Stellar Sales Experience and That New Car Smell! I was very excited when the Kona model came out last year. I did my research and knew I wanted one and had planned out the color and option package. T I was very excited when the Kona model came out last year. I did my research and knew I wanted one and had planned out the color and option package. This particular combination proved to be a unicorn as the model was so new, no dealer around had my combination. No dealer wanted to help me out and make it happen either, instead trying to talk me into a different color and/or options or in some cases, even a completely different model than what I wanted. So I did not arrive at Napleton Hyundai with the highest of hopes or dare I say the best of attitudes. The sales associate that got stuck dealing with me was Ryan Hammonds. And although they did not have the color I wanted in the 2018 model, they had a completely new color in the 2019 model that I fell in love with. Still, I couldn't make it that easy for Ryan because now came the haggling part that most people dread when buying a new car. I wouldn't call this time spent with Ryan fun, but he was extremely professional, courteous, and completely in tune with my needs. Most importantly, he worked hard to make me happy. My review doesn't end with me driving my new car off the lot. My last two Hyundai's were bought from another dealer, and both of those experiences were done as soon as I drove off. Not with Ryan. He knew that I would have some trouble adjusting to all this new technology, and followed up to make sure I didn't have any questions. Repeatedly. I can't tell you what that attention to detail meant to me. Because I had lots of questions, so there were lots of follow-ups, and never once did he not return a call or get impatient. It's like I told both him and his boss - Ryan made me re-evaluate everything I have come to know about a car salesman. He broke every single one of those bad stereotypes. You know them all, I am sure. I would give Ryan Hammonds 100 Stars if I could. More

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Took their time Went in with no idea what I wanted. Ryan took time to explain the features of my sonata, what I was looking for and needed in a vehicle and set me up Went in with no idea what I wanted. Ryan took time to explain the features of my sonata, what I was looking for and needed in a vehicle and set me up with the perfect one. Very excited and love my car! Great dealership with great customer service from a everyone More

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Great salesman I went in nervous about the whole car buying ordeal. My salesman was Ryan and he was a terrific person! He had patience with me not knowing what car I I went in nervous about the whole car buying ordeal. My salesman was Ryan and he was a terrific person! He had patience with me not knowing what car I wanted and never once looked frustrated! Very kind, professional and caring individual! I recommend him 100% More

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Great salesman!! Ryan was very patient and listened to what my needs were when purchasing a car. I’m very happy with what I have and would recommend him to anyone. Ryan was very patient and listened to what my needs were when purchasing a car. I’m very happy with what I have and would recommend him to anyone. More

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New owner of Genesis G80 I was well informed of my car at delivery. Steve did a great job with orientation of all the features of my car. He even gave me his personal cell#. I was well informed of my car at delivery. Steve did a great job with orientation of all the features of my car. He even gave me his personal cell#.. I felt he went above and beyond!! Ryan was very helpful during the whole sales process and worked hard to get me at the # I was satisfied with.. More

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Ryan puts customers first What I liked most about Ryan is that he actually listened to my needs and did not try to sell me another vehicle or pressure me to buy the car. He was What I liked most about Ryan is that he actually listened to my needs and did not try to sell me another vehicle or pressure me to buy the car. He was patient with me and made sure he answered all my questions. He also gave me advice on financing since it was my first time buying a car. He put himself in my shoes and it showed he truly cared. I recommend asking for Ryan on your next visit. He's knowledgeable and will put you first before anything. Thank you Ryan! More

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New car purchase I was greeted exiting my vehicle. By a friendly face asking I he could help me with anything. I explained to him Iwhat I was looking fo. He pulled my I was greeted exiting my vehicle. By a friendly face asking I he could help me with anything. I explained to him Iwhat I was looking fo. He pulled my first choice up on computer got pull it to front for test drive. He explained all features to me ( even though I already owned Santa Fe) somethings were new to me. I bought my first choice and I love it. Thank You for make this a hassle free experience. More

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best experience auto purchase i can say without a doubt that napletons aurora hyundai is top notch is selection, customer service, and consideration. ryan, ann and bill were on our i can say without a doubt that napletons aurora hyundai is top notch is selection, customer service, and consideration. ryan, ann and bill were on our side, i live 5 miles away from one hyundai dealer,20 miles away from another, and napleton was 40 miles away and well worth the time and trip. hyundai sells cars because they take care of the people, edmunds referred us to several dealers and as mentioned previously no need to go anywhere else More

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