Ryan Denecker | Page 12

Mason was very down to earth and friendly. He went above and beyond to make us feel at home there...showing my 2 year old daughter toys to keep her calm... helping me set up things in the car after the sale and beyond to make us feel at home there...showing my 2 year old daughter toys to keep her calm... helping me set up things in the car after the sale that would otherwise take me forever which I don't have being a mother of a toddler. Also Mason showed me around so I would know where to go for service and a comfortable waiting area. Thank you Mason for making this purchase very easy transition and I really left with NO questions at all! Thank you, Lena Bryan More

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The staff at Heritage Toyota were very helpful at answering all my questions and ensuring my satisfaction with my sales experience. They were friendly, and treated me with respect. Since the purcha answering all my questions and ensuring my satisfaction with my sales experience. They were friendly, and treated me with respect. Since the purchase of my vehicle, the service department has been excellent also. More

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Everyone was friendly, helpful and welcoming. I felt that everyone listened to what I needed and wanted and worked hard to make it happen. It was a positive experience from the moment I walked in to di that everyone listened to what I needed and wanted and worked hard to make it happen. It was a positive experience from the moment I walked in to discuss a truck to when I drove off the lot with my new Tacoma More

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I highly recommend the "H-Team". The first person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very frie person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very friendly and professional. We did not know what we wanted to do with our trade and Conor was very flexible in terms of how to get the deal done while meeting our needs and theirs as well. He was like the MC of the whole process. Our interaction with Ryan was short and very pleasant. He evaluated our trade and gave us a very fair trade-in value. Next we met Mary who walked us through the financial side of the deal. She was great. She knew what she was doing and did it well. Two things stood out on the day we drove the truck home. One, every person we met in Heritage was friendly. Not that kind of stuffy friendly that makes you feel like they are being nice in order to make a deal but rather they all made us feel welcome, like they really appreciated us being there. Second there was no pressure. We've all experienced those dealers who pressure you to make that deal, that day or it would be gone tomorrow. In our experience, Heritage is not like that. On the way home we talked about how much we appreciated just how positive this experience was in terms of a car purchase. The real test of a car dealership is when something goes wrong. In our case there was a minor problem. This happened the next day and it was Conor's day off. I left a message on his phone and than called Jason. They had the problem fixed within a couple minutes of learning about it and me getting the truck back to the dealership. Sometimes things do go wrong. Professional respond well in such cases. The "H-Team" responded very responsibly and professionally. So would I go there again? For Sure! Would I recommend them to friends? Absolutely, I already have. And I recommend Conor as the salesperson without reservation. More

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Being someone who has had his own retail operations,I have very high standards for others when it comes to customer service. I never felt unseen or unimportant whenever I went into Heritage ...no one pa have very high standards for others when it comes to customer service. I never felt unseen or unimportant whenever I went into Heritage ...no one passed by without a smile and questioning if they could help. David was not only available for questions but also extremely knowledgable and friendly. His knowledge about all the Toyota vehicles went far beyond "hand out literature/brochure information. Ryan was attentive to my "pricing questions" and I felt truly did the best for Heritage as well as myself. Mary Wheelock was through...explained additional options and costs to us and made us feel comfortable In short...our expierience throughout the whole process left us feeling good about the people we dealt with as well as the car we had chosen . You have a great dealership because you have great people...keep it up Frank and Susan Buonincontro More

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Conor is a consummate Customer Service professional. He was very attentive to my particular vehicle needs and situation. I look forward to working with him again in the near future. Patrick A. Therrien was very attentive to my particular vehicle needs and situation. I look forward to working with him again in the near future. Patrick A. Therrien More

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We went for a test drive and ended up buying a vehicle. Thanks to the very informative sales person (Steven Bourgion), we were able to make a very good and quick decision on our new purhcase. Never felt p Thanks to the very informative sales person (Steven Bourgion), we were able to make a very good and quick decision on our new purhcase. Never felt pushed into anything and in the end the process was amazingly fast and easy. Thanks to the entire team there! More

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I would not recommend Heritage Toyota to anyone. My husband and I had a VERY bad experience with this dealership. We bought a brand new truck and paid cash and leased a brand new truck the same day an husband and I had a VERY bad experience with this dealership. We bought a brand new truck and paid cash and leased a brand new truck the same day and we got shoved around badly. The lease was a joke. We signed papers on both vehicles and drove them home the same night and 5 days later got a phone call to bring back the lease or money. Two contracts done but they never sent in the second registration so we paid more then we should have and they put the same mileage on the second contract as the first after being driven for a week. They charged me $895.00 for GAP on a 3 year lease which was a joke because that is what you would pay if you were financing it out right. I wanted to do early buyout of the lease and they gave me the run around so I went to different dealership where I had MUCH BETTER customer service and done correctly. The day after I did my buyout Heritage called saying they had it all taken care of and they already knew that I had done the buyout elsewhere but didn't want me to think they forgot about me. They are a BIG JOKE of a dealership. I went down and they threatened to contact their lawyer on me and all I wanted was a simple answer and they made a HUGE deal out of it. They even put me and my husband in an office because they thought we were going to cause a scene and we were just sitting at a table waiting for the financing manager. This is POOR customer service and found out today that 3 other couples had problems with them in the past week and this information came from a VERY RELIABLE person who deals with Heritage every day. Anyone looking to buy a Toyota or lease a Toyota I highly recommend 802-Toyota in Berlin, VT. They are awesome and you are well taken care of there and you have your answers in less then 2 hours and driving your new or used vehicle home within 3 hours. More

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Alex and Ryan were very good to their word once we negotiated a great price. They were very patient and answered questions. They were willing to work with us and ultimately come to a price we both cou negotiated a great price. They were very patient and answered questions. They were willing to work with us and ultimately come to a price we both could agree with. Thanks guys. More

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Overall I would strongly NOT recommend this dealership!!! At first we were treated well by two of Heritages sales representatives. Both Sue Robinson & Mike Dykstra were kind, knowledgable & seemed to be work At first we were treated well by two of Heritages sales representatives. Both Sue Robinson & Mike Dykstra were kind, knowledgable & seemed to be working with us to get us into a new Toyota Tacoma & also trade in a vehicle. However, after being given a price for our trade-in by Ryan Denecker, and choosing a new Tacoma Ryan lowered the trade-in price by $1000.00 when we were ready to purchase. They also were quoting a finance rate of 2.9% but when writing up the paperwork it changed to 5.9%. This was not only insulting but rude, arrogant behavior & we felt like we had been blind-sided. We could have been given the price we had been told & then told they weren't able to lower the sticker price of the vehicle & we would have driven away in a new Tacoma. This treatment was uncalled for & very coniving. Luckily we found another Toyota dealer that actually was honest & trust worthy. Hope you have the same luck. Sheri More

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