Ryan Aschenbach

The worst experience ever!! I bought my VW at the KING VW In July. Chris the salesperson treats you like he’s doing you a favor,l. I stopped him from talking and asked for a manager who closed the deal for h In July. Chris the salesperson treats you like he’s doing you a favor,l. I stopped him from talking and asked for a manager who closed the deal for him. John Scott “one of their finance people” Promised for a free oil change, and when The car is ready for an oil changed, they said John is no longer working here so we can’t honor what he promise. It is just bad. Do yourself a favor and don’t go there. More

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Bad customer service and follow up. Play with the wording This is the worse dealership I have ever dealt with for the following reasons: 1. The lack of customer service is ridiculous, all they worry about is This is the worse dealership I have ever dealt with for the following reasons: 1. The lack of customer service is ridiculous, all they worry about is just making that sell after that they don't care about you anymore. How can you sell me a brand new car and 1 month later you act like you don't know me anymore Mr. Alex Shvets. 2. There's no follow up in anything after the final sale. Mrs Andrea Moreno told me that it would take about a week to get the tags and that she will contact me to pick them up when they are ready. Not only she did not call me but when I call her to inquire about the first payment and the tags, the front desk told me that she currently had a client but she would return my call. I called her again and left her a message but she never returned my call. I had to contact BB&T and I had to talk to so many people to find and setup my account since Andrea hasn't provided me any information. As far as the tags, I called again a week later and I heard the same song "we will call you back" but they never did. I had to go there in person to ask the sales manager Mr. Alex Shvets why I was never contacted and he acted like it wasn't a big deal and just handed me the plates. Total lack of responsibility. I felt like I was begging for a service that I was supposed to be provided as a customer throughout this entire process. This a First and LAST time I deal with King Volkswagen and I would never recommend it to anybody. More

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Unpleasant experience with King Volkswagen We purchased a used Honda CRV from this dealership. Everything looked fine during test drive. We paid for the car and drove it on the road heading h We purchased a used Honda CRV from this dealership. Everything looked fine during test drive. We paid for the car and drove it on the road heading home. After about 15 miles also, the SRS airbag warning light came on while driving and indicated a problem with the SRS system. We took the car back to the dealership. Service dept checked the car and Sales Manager Ryan indicated that we need to pay $458 to get the SRS problem fixed, for a car that we just drove off the lot! More

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Was lied to and treated like trash Wish I could give less than 1 star. Bought a $25K BMW 328 here. The people I had to work with were ALAN GOLDBERG, SCOTT COHEN and RYAN ASCHENBCH. Aft Wish I could give less than 1 star. Bought a $25K BMW 328 here. The people I had to work with were ALAN GOLDBERG, SCOTT COHEN and RYAN ASCHENBCH. After working with these guys, I quickly found out that all of these men lack honor and integrity. As I waited fo get to finance, my sales guy (ALAN GOLDBERG) approached me and said there was an issue with my 2nd key fob. He didn't have it right then, but assured my he would get it and send it in the mail for me. Afterall, the price I paid for the vehicle included this 2nd key fob. I said fine and finished the deal and headed home. None of the men listed above ever reached out to me after the sale regarding the key fob. I had to ask and ask and ask about it. I kept getting the run around. This went on for weeks and weeks! They actually insisted that I just buy one and they would, at most, just split the cost ( key fobs are not cheap for bmw...especially with comfort access. .plus I would need a dealer to program the key fob). Why should I pay anymore for something I already paid for and was promised to receive!!!!??? Also, I was told I would have no problem getting a PA inspection. Well, that was also wrong. I need all new brakes all around to pass. Again...another example of how these guys will lie, cheat and steal just to make a buck. If I could, I would also list the emails I had back and forth with these guys. You would be shocked at how they treat and talk to customers!! These guys do not care about their customers...they only care about making profit. Avoid this dealership at all costs! There are plenty of other dealerships in the area. More

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