Rusty Wallis

On 4/26/2025, I arrived shortly after 12:00PM for an appointment to meet with Sales Consultant, Chinh Le. After an extremely brief introduction, we are immediately in the car and going for a test drive. appointment to meet with Sales Consultant, Chinh Le. After an extremely brief introduction, we are immediately in the car and going for a test drive. The first thing I noticed was the vehicle wasn’t even prepared on the outside and inside properly. There was dirt and bird feces on the car. Almost as it was plucked out of the back and brought out as soon as we arrived. Although he had ample time to prepare and I had been in contact with him that morning letting him know I was on the way. When I inquired about the state of the vehicle, he quickly responded, “We clean the cars up when we have a deal”. I thought he was joking, but he was serious. After returning and feeling rushed for time by Mr. Le, we are sat in the lobby to do a credit application. In the wide open. That was the second red flag. Then I looked around to see where Mr. Le was to see him going from desk to desk working with several customers at once. He was juggling all of us at the same time. We didn’t feel appreciated at all. Then Alliona Carroll shows up. She takes us to a dark corner office and started to explain our finance options. I knew my credit was in bad shape, but a 20K car with 2.5K down does not come out to $600 for 72 months. I point this out to her and she almost calls me stupid. I pull up a quick auto calculator and explained that the rate she is quoting is actually illegal if that is the case. She claims “These are just the numbers”. After 2 hours of games and waiting we leave to eat lunch. When we come back Jeremy Calvert sees me waiting long and brings me back to the office. The payment was actually $465 and she was horribly incorrect. She never returns and when we see each other again she acts as if she doesn’t know me. Very unprofessional. We end up doing the deal and I drive the car home. Minus the driver’s side floor mat and sub par “detailing” they did to the car. Here is where a bad experience goes to a life threatening experience. On Monday, the 28th, during rush hour traffic, the vehicle starts throwing codes and losing power. We struggle not to get hit by semi trucks and other motorists. Finally the car makes it to a Shell station. I have attached the screen shots to show you all the errors. I am extremely angry and upset at this point. I call you guys immediately. The tow truck arrives and we have to take a Uber home. I am embarrassed, my wife is embarrassed and now we are without a car. I have to call in to work and my wife as well. On top of all of this, Jeremy calls me to “Close the Deal”, oblivious to what happened that morning. I express my anger and demand to speak with you and the General Manager. It has been 3 days and I have not received an explanation, apology or follow up from anyone. I’ve called several time trying to reach you and they claim I will be contacted. I am extremely saddened by this experience. I never in my wildest dreams would’ve expected this. I am a repeated customer as well. This would’ve been the second vehicle I’ve bought from you guys. This was such a horror story I cannot in good faith recommend Rusty Wallis Honda to anyone. I am not sure if you are aware of how bad it is in your dealership, but it is a racket. Mr. Le is good at what he does. He knows how to burn through people to make a sale, but he is going to get someone killed. He almost killed us. I would to speak with via phone and have sent this via email to Rusty Wallis himself. It has been 2 weeks and no contact. More

by matt@silkmediasolutions.com Verified Customer Verified Customer

Report | Print

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by henny12 Verified Customer Verified Customer

Report | Print

service technicians get a job done very good ,give you a good deals and best services good deals and best services More

by Dplam Verified Customer Verified Customer

Report | Print

Nice Team Work very detailed and thorough with explaining my car condition with speedy service. my car condition with speedy service. More

by warneracandheat Verified Customer Verified Customer

Report | Print

Hola todo bien atienden bien asen lo que pueden son amables buen servicio un poco lentos pero bien Gracias amables buen servicio un poco lentos pero bien Gracias More

by FIDELVATO Verified Customer Verified Customer

Report | Print

Good customer service and people. Extremely satisfied with the service i received. Will go again in the future. Extremely satisfied with the service i received. Will go again in the future. More

by DENNISMATHEW008 Verified Customer Verified Customer

Report | Print

Rusty Wallis Honda has been my dealership of choice for over six years and no other dealership can rate with the excellent customer service that I have received from them. All of the workers have been so h over six years and no other dealership can rate with the excellent customer service that I have received from them. All of the workers have been so helpful and pleasant with me. I will continue going back to Rusty Walls Honda when I need service for my vehicle. More

by BEA13MOHL Verified Customer Verified Customer

Report | Print

Service advisor initially said recall work would take about one hour. After waiting about 90 minutes, I was told work could take up to two hours. about one hour. After waiting about 90 minutes, I was told work could take up to two hours. More

by JCTHOMASTX Verified Customer Verified Customer

Report | Print

Car service was quick and easy. Comfortable waiting area. Nica e snack and drink bar while waiting. Thanks for the car wash after the exhaust check. Comfortable waiting area. Nica e snack and drink bar while waiting. Thanks for the car wash after the exhaust check. More

by JJ75228 Verified Customer Verified Customer

Report | Print

Very good service, good clean facilities,good customer support. Satisfaction of service very high.They give me good deal. support. Satisfaction of service very high.They give me good deal. More

by gpatel317 Verified Customer Verified Customer

Report | Print