Rusty Wallace

I had been working with Jay over the phone and nothing was able to get done. Nothing was able to get it approved which is fine. A week later Dan (Sales Manager) called me and asked me to come on in. I had was able to get done. Nothing was able to get it approved which is fine. A week later Dan (Sales Manager) called me and asked me to come on in. I had an appointment at another dealer but I decided to go and let them work on it again. And again, a deal couldn’t get done. All that is fine, because my situation was pretty tough, I get it, but when I started to get the denial letters I noticed that after my negative equity they where trying to get 70k for a Ram Bighorn with my issue. Online they had the truck listed with all the insensitive’s at 35k. I understand that not everyone qualifies for all insensitive’s but 70k, wow! No wonder why it didn’t get approved. A couple things here after thinking about it. I never saw anything in front of me. I asked multiple times but they literally said “Trust Me”. I know I should have pushed more, but I was exhausted from work and what not. 2, this dealer has so many sales people walking around it was uncomfortable. “Sharks” I’m sure a lot of people have had a great experience and I’m sure if my situation was different I would’ve as well. But, they felt the need to take advantage of me. Good Luck!! Update!! You guys responded to the message but have not reached out. The letters are rolling in and I now see what you guys were trying to pool. 20k over value for a Base Ram!! Yes our negative equity is terrible, but all the “Rebates” should have helped to offset. Make sure you tell them you want to see the numbers,I asked multiple times and no one there ever produced them. More

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Ethan was great to deal with . No pressure and upfront about pricing . Highly recommend Wallace. No pressure and upfront about pricing . Highly recommend Wallace. More

by ARUCKS Verified Customer Verified Customer

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Friendly and helpful. Had a great experience with Stefan and would recommend to others in the future! Had a great experience with Stefan and would recommend to others in the future! More

by HUNTMEGAN13 Verified Customer Verified Customer

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Sharon was awesome. The jeep I got is amazing. I love it!! Defiantly gonna be telling my friends to come here if they need a new vehicle. They got my prices low and that The jeep I got is amazing. I love it!! Defiantly gonna be telling my friends to come here if they need a new vehicle. They got my prices low and that’s what I needed. Super friendly and bubbly over all. The sales manger is awesome as well. He’s replacing the fender for me. It went pretty quick for being a dealership. Faster than previous ones I have been to. More

by SADIELADY13 Verified Customer Verified Customer

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Great service! Thanks Wallace and team for making my new Jeep purchase smooth and transparent! Thanks Wallace and team for making my new Jeep purchase smooth and transparent! More

by CJBUFANO Verified Customer Verified Customer

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Great time at Wallace Jeep My 4th vehicle purchased from Jeff and could not be happier always the best deal around from Jeff and could not be happier always the best deal around More

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Top-notch service from beginning to end. They understand what customer retention means. Go out of their way. They understand what customer retention means. Go out of their way. More

by JOEGI1164 Verified Customer Verified Customer

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Great place to get your new car very easy to work with all the employees. all the employees. More

by MIKENWILLIS Verified Customer Verified Customer

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We dealt with Doug and Sammy when purchasing our Suv. They were very knowledgeable about the vehicle we purchased. They made our experience problem free. They were very knowledgeable about the vehicle we purchased. They made our experience problem free. More

by NANCY_COHEN_E Verified Customer Verified Customer

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Very satisfied with salesmen-Doug Diamond and Sammy . Also with the dealership and personnel that helped me Also with the dealership and personnel that helped me More

by NANCY_COHEN_E Verified Customer Verified Customer

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