Rusty Matlock
Rusty Matlock at Paramount Hyundai Hickory
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Rusty Matlock

Service Advisor

Paramount Hyundai Hickory

1234 South Center Street
Hickory, NC 28602

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13 Reviews
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13 Reviews

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13 Reviews of Rusty Matlock

November 21, 2023

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Employee Rating

Great and solid experience, very straight forward deal with easy going salesman. I loved it! More

by Bishoplaurenr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Wright, Karrie Powell, Brad Walters, Valerie Rorie, Jose Martinez , Lorie Morgan, Abdul Posso, Chris Rhyder, MARCUS ROBINSON

Nov 22, 2023

Paramount Hyundai Hickory responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Paramount Hyundai Hickory!

November 12, 2023

Dealership Rating
Employee Rating

Very professional knowledgeable and none pushy. Made sure you were comfortable at the dealership and the facility is very very clean. Very impressed More

by Ben Bryant
Recommend Dealer
Yes
Nov 12, 2023

Paramount Hyundai Hickory responded

Ben, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 12, 2021

Dealership Rating
Employee Rating

We purchased a new 2019 Sonata. In 2020, we started getting an error about the hybrid systems. We took it to the dealership in Valdese multiple times. They informed us nothing was wrong. The car starte More

by flamedame513
Customer Service
Recommend Dealer
No

Other Employees Tagged: Aaron Bisesti, James Wright , Jason Greene, Katelyn Hamm, Andrew Newhouse, Candy Propst, Kennith Stewart, Michael Tice, Chad Woods

Mar 01, 2021

Paramount Hyundai Hickory responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Thank you for your time.

August 27, 2020

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Employee Rating

Bought a 2020 Santa Fe from Paramount Hyundai of Hickory. Everyone was very friendly, informative & helpful!! This was a pleasant experience! Special kudos to Rusty Matlock, Chad Woods & Drew Stiles!! More

by lynngrogan61
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Drew Stiles, Chad Woods

Aug 27, 2020

Paramount Hyundai Hickory responded

Lynn, Congratulations on your new 2020 Santa Fe vehicle! We are so glad that Rusty, Chad, and Drew had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

November 18, 2019

Dealership Rating
Employee Rating

Top Notch Service Every Time I had my previous car a Hyundai Accent serviced at Paramount Hyundai from the very start. Every bit of maintenance was performed at this Dealership. More

by Forman61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 18, 2019

Paramount Hyundai Hickory responded

We appreciate your kind words about our service team. Thank you for choosing Paramount Hyundai of Hickory for your vehicle needs. Best, Chris Pridgen | General Sales Manager | cpridgen@paramountauto.com

October 18, 2019

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Employee Rating

DO NOT USE THIS DEALERSHIP OR SERVICE DEPARTMENT..EVER Incompetent service department that is negligent and will intentionally send customers out in unsafe vehicles. Horrible management and leadership. T More

by Kerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colby Cloninger, Jason Greene

August 14, 2019

Dealership Rating
Employee Rating

Sonata Purchase This was my 5th Hyundai purchase from Paramount. I love Hyundai’s and truly cannot fathom why you would buy anything else. Matt is the Salesperson you More

by LarryG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Church , Candy Propst

Aug 14, 2019

Paramount Hyundai Hickory responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Chris Pridgen | General Sales Manager | cpridgen@paramountauto.com

April 27, 2019

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Employee Rating

Service. Sales. Satisfaction. I live in Alabama and had an unexpected mechanical problem with my Lexus while in Hickory. Paramount got me in that day and diagnosed the problem. More

by Kaye 331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Arrowood

Apr 29, 2019

Paramount Hyundai Hickory responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Chris Pridgen | General Sales Manager | cpridgen@paramountauto.com

October 01, 2018

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Employee Rating

Results Charles was wonderful to work with on our purchase. He was very knowledgeable of the vehicle, easy to ask questions, took all the time needed and was More

by LLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Cappadona, Jason Greene, Chris, Sales Manager

Oct 03, 2018

Paramount Hyundai Hickory responded

Thanks for the wonderful review of your recent visit to our dealership. I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Chris Pridgen | General Sales Manager | cpridgen@paramountauto.com

March 29, 2018

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Employee Rating

Great Place to Do Business I had been taking my 2012 Sonata to them for service and repairs and decided to price a new Sonata. Jesus Jimenez was wonderful to work with and made More

by Army Mom 509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesus Jimenez

Apr 02, 2018

Paramount Hyundai Hickory responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Best, Chris Pridgen | General Sales Manager | cpridgen@paramountauto.com

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