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Russell Sartin
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Russell Sartin
Parts and Service Director
Rainbow Chrysler Dodge Jeep LLC
301 River Highland Blvd
Covington, LA 70433
174 Reviews
174 Reviews
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174 Reviews of Russell Sartin
Verified Customer
March 04, 2025
My car has been with Rainbow Dodge Jeep for over 4 MONTHS now. They have not reached out to me not one time in the 4 month span to update me of the progress. Ive had to call every. Single time. And I get the now. They have not reached out to me not one time in the 4 month span to update me of the progress. Ive had to call every. Single time. And I get the same answer every time. Oh the “warranty company wants us to find the point of failure and our head mechanic has been on vacation.” Thats a long vacation. Anyway I find it incredible that it has taken this long and everything is being blamed on the warranty company. When its clear they ( rainbow dodge jeep) are dragging behind and taking their time on testing my car till failure. I need to sell it and This has taken so long and is still over there not completed. The least yall could do is REACH OUT TO ME and atleast let me know status updates. Also it seems like because I bought a new truck to replace the vehicle that constantly broke, rainbow service noticed this and they decided there was no urgency with getting my vehicle fixed. 4 months and counting. Then yall want me to give you a HARD 5 star review. I cant get over the fact that someone reached out to me by email and cell phone to tell me to give them 5 stars. Seems like there are a lot of bad reviews about this specific Dodge jeep Dealer. More
by Zbjoe260
March 04, 2025
It was very quick and everyone was very courteous to me. I will be going back for my next service. I will be going back for my next service. More
by ccisrags
Other Employees Tagged: Lee Eikel, Mark Leblanc, Connor Eikel
February 05, 2025
I've bought my last 6 Ram Trucks from Rainbow Chrysler Dodge Jeep. Owner, manager, salesmen, and service are all top notch. Dealership is well maintained too. Dodge Jeep. Owner, manager, salesmen, and service are all top notch. Dealership is well maintained too. More
by MandevilleMike
Other Employees Tagged: Lee Eikel, Mark Leblanc, Connor Eikel
January 31, 2025
Couldn’t even get my service done. When I made the appointment a week again made sure to tell them I only had so much time to wait. They assured me it would be done in the allotted ti When I made the appointment a week again made sure to tell them I only had so much time to wait. They assured me it would be done in the allotted time. Of course when I show up for the appointment that timeframe is not possible. I understand people come in unannounced but they should honor the appointments they set. Not the first time having issues with the service center. They once kept my truck all day literally 9 hours to do a software update. More
by kylekimel
January 28, 2025
Quick service and on time with the appointment. Easy scheduling and all work was done in a professional manner. Easy scheduling and all work was done in a professional manner. More
by jreibert
Other Employees Tagged: Lee Eikel, Mark Leblanc, Connor Eikel
January 25, 2025
Horrible buying experience. Sold me a vehicle with engine issues. Said they'd repair the issue. Kept the vehicle for several days only to repair nothing. Kept the vehicle for se Sold me a vehicle with engine issues. Said they'd repair the issue. Kept the vehicle for several days only to repair nothing. Kept the vehicle for several more days. Offered to pay first payment, but that didn't happen. I wouldn't recommend this dealership. More
by Rob Johbston
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