Russell Sartin
Parts and Service Director
Rainbow Chrysler Dodge Jeep LLC
301 River Highland Blvd
Covington, LA 70433
144 Reviews
Write a Review144 Reviews of Russell Sartin
November 14, 2024
Great experience, they did exactly what they said they would do and would strongly recommend would do and would strongly recommend More
Other Employees Tagged: Lee Eikel, Mark Leblanc, Connor Eikel
November 11, 2024
I bought a $90k Ram 1500 in 2022 and brought it to Ram for a tire rotation and balancing in 2023. Since then the truck vibrates like crazy once I get over 70mph. They tried balancing the tires like 4 time for a tire rotation and balancing in 2023. Since then the truck vibrates like crazy once I get over 70mph. They tried balancing the tires like 4 times (which all required me to drop the truck off for the entire day with no rental) and eventually deemed all 4 tires as "bad". Literally, none of the tires had more than 10000 miles on it but since I bought 2 from Ram and 2 from a different company, they were only willing to replace the 2 I bought from them then wash there hands. There solution was although the truck rode perfectly smooth before they touched it, I should buy 4 new more expensive tires from them. My tires are the factory Pirelli all season tires. My vehicle now rides like trash until I can afford to bring it somewhere else for them to fix it. Nevertheless, the people are very nice and professional. I think the techs are just inexperienced and in these small towns there aren't many options. More
October 24, 2024
Dealer changed the price of the service without informing me, after he said work was complete. I broke down as soon as I left the dealer and had to be towed. I opted for a tow to another mechanic who assured me, after he said work was complete. I broke down as soon as I left the dealer and had to be towed. I opted for a tow to another mechanic who assured me the work that i had been charged for was never done. More