Russell Pentz | Page 2

This is first time. maid an appointment week ago for securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no commitment or mismanagement going on. More

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MB of Catonsville is excellent I’ve purchased two Mercedes certified vehicles from this dealer, and they actually treat you like people when you work with them. I used to buy from I’ve purchased two Mercedes certified vehicles from this dealer, and they actually treat you like people when you work with them. I used to buy from dealers in Virginia where I live, but I drive more than one hour for sales and service because these people are top notch. If you ever need a MB - new or used, call there and ask for Russell Pentz. He manages the service department, but will also help you with sales and advise you on anything you need to know about Mercedes vehicles. You’ll never leave there disappointed. More

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Very DISSATISFIED My wife and I experienced the worst experiences you can ever have with a dealership. Promises not keep and very poor guest satisfaction and by everyon My wife and I experienced the worst experiences you can ever have with a dealership. Promises not keep and very poor guest satisfaction and by everyone from service-management. Please don't invest in of your dollars in this so called establishment. Trust me. Aaron and Stephanie Bell More

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Outstanding and phenomenal service When I buy my next Mercedes Benz, the only dealership I intend to buy it from will Mercedes Benz of Catonsville. My salesperson Alexis was so knowled When I buy my next Mercedes Benz, the only dealership I intend to buy it from will Mercedes Benz of Catonsville. My salesperson Alexis was so knowledgeable about the vehicles and very attentive in her sales approach. If you are interested in purchasing a Benz, aks for Alexis. More

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An amazing attention to detail and concern for the customer Thanks to Koons, this dealer operation excels. Russel and his carefully chosen team, is one smoothest operation that I have ever seen. It looks like Thanks to Koons, this dealer operation excels. Russel and his carefully chosen team, is one smoothest operation that I have ever seen. It looks like everyone loves their job, and that stands out to me! I could not ask for anything better and hope that I can purchase my next vehicle from this dealership! More

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Service This dealerships service team is awesome the customer service I have received each and every visit us outstanding! Special Thanks to Steve Moye and Ru This dealerships service team is awesome the customer service I have received each and every visit us outstanding! Special Thanks to Steve Moye and Russell Pentz and the rest of the team for a outstanding job. Thanks guys! More

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