Russell Martin

I was waiting for my vehicle that I ordered and the salesman, Thomas, kept in constant communication with me. Then my husband's car died a few days before I was due to buy my truck. They worked all day salesman, Thomas, kept in constant communication with me. Then my husband's car died a few days before I was due to buy my truck. They worked all day with us to come up with a plan to buy 2 vehicles in the same day, to a price we were comfortable with monthly. Great patient customer service! More

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Excellent Dealership Al Packer Ford is in my opinion how every dealership should be. The facility was exceptionally clean, roomy and organized. Not only is the facility ni Al Packer Ford is in my opinion how every dealership should be. The facility was exceptionally clean, roomy and organized. Not only is the facility nice, their efficiency was just as good. My salesman Tom Miller was always quick to get back to me with any concerns including after the car purchase. One would think the urgency to get back to you after the sale would drop but not here. I'm looking forward to servicing my car at this dealership as well. More

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Purchasing a new truck The dealership layout is easy to find what your are looking for. The sales team was very helpful Ryan was my sales rep , he was top notch. Floor manag The dealership layout is easy to find what your are looking for. The sales team was very helpful Ryan was my sales rep , he was top notch. Floor manager was Russell Martin he went out of his way to make sure I got the best deal possible like price, financing, rebates . The whole team stayed an hour and a half after closing time to finalize the deal for me. Thank you all, best new truck purchase ever. Thanks Scott Doane More

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Visited on wed 2/5/2020 things did not go as planned unlike other dealerships contacted Mr Russell Martin he went out of his busy day to take care of me and my problem.He is the general mgr.Thanks for unlike other dealerships contacted Mr Russell Martin he went out of his busy day to take care of me and my problem.He is the general mgr.Thanks for giving me your time when i needed it.You make Ford and Al Packer proud.Don miller More

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Great service/sales dept Jonathon Luther did a great job getting my F150 serviced and back to me quickly keeping in touch the whole time. It was repaired washed and inside wh Jonathon Luther did a great job getting my F150 serviced and back to me quickly keeping in touch the whole time. It was repaired washed and inside when i arrived there. Great Job More

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I would give zero stars if possible Do not go to Al Packer’s White Marsh Ford. This has been, by far, our worst car buying experience ever. We purchased a Ford Certified Pre-Owned 2016 F Do not go to Al Packer’s White Marsh Ford. This has been, by far, our worst car buying experience ever. We purchased a Ford Certified Pre-Owned 2016 Ford Explorer from Al Packer’s in October 2018. We traded in a 2016 Ford Explorer XLT with second row bench seats to upgrade to a 2016 Ford Explorer Limed with second row bucket seats. We worked with two different sales people there. The first one was terrible. While I was at the dealership that morning, without my husband, he told me the 2016 Limited was the only Ford Explorer they had on the lot with second row bucket seats. I came home that afternoon and found a pre-owner XLT on their website with bucket seats. When I called to ask him about it, he did admit they had it, but he did not want to show it to me. He acted very frustrated that I even wanted to ask questions about it. My husband and I went back that night together to test drive the 2016 Limited. We liked it and worked on a deal involving our trade in. They pushed us extremely hard to buy it that night and drive it home that night. We did not want to do that because we wanted time to talk about it and finalize our financing. You could tell they were not happy with us when we left there. We went back the following day to finalize the sale. We secured financing with USAA on our own, so we did not finance through the dealership. We wanted to keep the Explorer we were trading in until the fixed three significant scratches and dents in the car we were purchasing. They talked us into driving the new car home that night and we signed a “We Owe You” slip to get the damage fixed. We were told it would be very simple to do and the dent/paint people would come to our house to do it. That was in October. This is December 11th. The dents and scratches have not been fixed. We have called the dealership, we have driven to the dealership and we have asked repeatedly to speak to the GM named John and the Used Sales Manager names Russell. We have been promised calls back and have received none. The New Car Sales Manager, Jimmy, did send the dent repair guy to my house. Steve, the dent repairman did finally come about a week ago, but could not repair 2 out of 3 of the issues. He suggested I purchase a bra for my $32,000 2016 Ford Explorer to “cover up the issue”. I’m sorry, but that is unacceptable. Since then we have tried to reach both John the GM and Russell the used sales manager with no luck. We have been promised calls back with no return phone calls. Today I was told the GM would call me back at 2:30 pm. That didn’t happen. I called back and was hung up on 3 times by the rude reception. I finally asked to speak to anyone in sales and was given to Johnny, who was also one of the rudest people I have ever spoken to. He told that the GM had gone home for the night and would not be back until Thursday (this is Tuesday) and there was no one else there I could speak to. He also hung up on me. I have tried texting and calling the salesman who helped us with the purchase, named Ryan. He was helpful at first, but has since then quit returning my text messages and phone calls. I am 36 weeks pregnant and stay home with my almost 2 year old. My husband works full time. Tonight, the receptionist told me the only way I would get to speak to anyone was to drive the 45 minutes to the dealership and wait to talk to someone, but she refused to set up an appointment for me to meet with John or Russell. Absolutely horrible experience. We are currently looking into our options as to where to take this from here. We absolutely do not recommend anyone do business with Al Packers. There are so many other good Ford dealers in this area, please do your business with one of them. I would not wish this experience on anyone else. More

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Excellent truck buying experience! I was extremely satisfied by the quality of sales service I received during my recent visit to the Al Packer Ford Dealership. The sales representativ I was extremely satisfied by the quality of sales service I received during my recent visit to the Al Packer Ford Dealership. The sales representative, Frank Janezic, was courteous, friendly, knowledgeable and professional. I was impressed with his no pressure approach of guiding me to select the perfect truck fit for my needs. I was given the opportunity to test drive several different models and Frank showed a lot of patience as I queried him in detail about the features of the different models. Overall, this experience was above and beyond what I had encountered in previous vehicle purchases. More

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Excellent Service! The whole experience was a pleasure working with all the Al Packer personnel! Ray Rigdon, sales consultant, and the whole staff did an outstanding job The whole experience was a pleasure working with all the Al Packer personnel! Ray Rigdon, sales consultant, and the whole staff did an outstanding job! I will definitely recommend Al Packer Ford to others and continue to look at utilizing for my car purchases and maintenance. More

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Great place to shop Ford Trucks and cars Great service from the time you stat to finish. I was out the door in under an hour. Nathaniel was my salesman between hi Russel an Jon they got the d Great service from the time you stat to finish. I was out the door in under an hour. Nathaniel was my salesman between hi Russel an Jon they got the deal done! There service dept iis great as well. The service team is lead by Don Huebel who took his time to show me the service side of the purchase. Sales team was lead bu Jon an Russel. What a great group of people. They r truely a FORD TEAM. More

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Exceeded our Expectations!!! My daughter was shopping for her first car and our sales person, Jerrett Judy was up to the task. He was very informative about the cars she was looki My daughter was shopping for her first car and our sales person, Jerrett Judy was up to the task. He was very informative about the cars she was looking at but not pushy at all. She made her decision and he explained all the cars features and helped getting her phone connected to the blue tooth in the car. Russell Martin the manager of the dealership was also very helpful explaining everything. We had a stress free buying experience. We would recommend this dealership to our family and friends. More

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