Russell Johnson
Russell Johnson at Cavender Cadillac
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Russell Johnson

Sales & Leasing Consultant

Cavender Cadillac

7625 N Loop 1604 E
San Antonio, TX 78233

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4.6
15 Reviews

Dealership Experience

5 yrs, 6 mos

Languages Spoken

English English

4.6

15 Reviews

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15 Reviews of Russell Johnson

April 24, 2025

Dealership Rating
Employee Rating

Carlos is very knowledgeable. Very helpful response to phone calls and any questions. Really good person to work with. More

by Rollingstonellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2025

Cavender Cadillac responded

We're delighted to hear that Carlos provided knowledgeable and helpful service at Cavender Cadillac. Thank you for sharing your positive experience with us!

April 04, 2025

Dealership Rating
Employee Rating

Purchasing a new SUV solely by video was a first for me. However, Bailey did a great job with it. My questions were answered honestly Bailey was very helpful and professional. Although he was unable to cl More

by Angie J.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bailey

Apr 04, 2025

Cavender Cadillac responded

Angie, we're delighted to hear that Bailey and Russell made your remote purchase experience smooth at Cavender Cadillac. It's wonderful knowing our team provided the support you needed for your new Cadillac XT6. We look forward to assisting you again in the future!

March 09, 2025

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Employee Rating

The service at Cavender Cadillac is all that I could have asked for and more. I never had to leave my house for either servicing my car or buying a new one. Both were done in the same week. They made me feel More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos in service is the best

Mar 10, 2025

Cavender Cadillac responded

Mary, we're delighted to hear that our team at Cavender Cadillac made your experience seamless and special. Thank you for recommending us! If there's anything else we can do for you, just let us know.

February 25, 2025

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Great experience Personal knowalgeable and make buying a car experience very pleasant! We’re very prepared! More

by bippyhennecke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2025

Cavender Cadillac responded

We're delighted to hear that you had a pleasant car-buying experience with our knowledgeable team at Cavender Cadillac. Thank you for sharing your feedback!

February 19, 2025

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Service department great. Carlos very good. Collision and sales not as good. Everyone always friendly. More

by Lhampel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Cavender Cadillac responded

Thanks for your feedback! We're glad to hear Carlos and our service department impressed you at Cavender Cadillac. We'll work on improving the other areas you've mentioned. Please reach out if you would like to discuss your comments further.

February 05, 2025

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My experience with cavender is always great, staff is very helpful and respectful at all times More

by Ghanson999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Callihan , Carlos is wonderful in service

Feb 05, 2025

Cavender Cadillac responded

We greatly appreciate your kind words for our sales team. Thank you for being a valued client of Cavender Cadillac!

Feb 05, 2025

Ghanson999 responded

Cavender is a great place to buy new cars. Currently this my second purchase with them and they really take care of your vehicle. They call and remind me when service is due and explain all work performed. I would definitely recommend this dealership to family and friends.

January 31, 2025

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Always receive GREAT customer service. Carlos Villalarial has taken good care of me each time I have brought my vehicle in. Keeps me informed and offers a direct contact for any questions More

by ShurleeB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Cavender Cadillac responded

Shurlee, we're delighted to hear that Carlos has consistently provided you with excellent service at Cavender Cadillac. Thank you for sharing your experience and trusting us with your vehicle needs!

January 28, 2025

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Employee Rating

Very professional, kind and patient. Made sure that I got the vehicle I wanted in my price range. More

by patrilong08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 28, 2025

Cavender Cadillac responded

Here at Cavender Cadillac, we are always thankful for positive feedback from our customers. Thank you!

January 25, 2025

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Employee Rating

As usual my service was started on time and completed within the time estimated. I was greeted at the checking point in directed to the waiting area and offered drinks and snacks. The staff was polite a More

by Nicky No Knees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Vara , Ray trejo in the service department.

Jan 27, 2025

Cavender Cadillac responded

We're delighted to hear that your experience at Cavender Cadillac was timely and pleasant! Our team takes pride in providing excellent service, and we're thrilled to be your go-to service center. Thank you for the kind words!

January 06, 2025

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Employee Rating

Sales experience was the best. First service came early due to striking a large chuckhole on the interstate that knocked tires out of balance and produced an annoying rattle. The r More

by rayj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 13, 2025

Cavender Cadillac responded

Rayj, thank you for sharing your experience with us. I'm glad to hear the sales process went well, but I apologize for any inconvenience during your service visit. We appreciate your feedback and will use it to improve our services moving forward. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Patrick Callihan - Sales Director - 210-490-2000

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