Russel Lilly | Page 8

Excellent service. Car was brought in for a computer recall. Ready earlier than expected. Now on our 5th Subaru—all from Brandon Thomes —will continue our business with Car was brought in for a computer recall. Ready earlier than expected. Now on our 5th Subaru—all from Brandon Thomes —will continue our business with them. More

by JIMCRUSE50 Verified Customer Verified Customer

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Work completed in a timely manner without any issues. Service advisor Russell is awesome and really cares about his customers vehicles. Service advisor Russell is awesome and really cares about his customers vehicles. More

by RDTHOMAS1954 Verified Customer Verified Customer

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Russel Lilly did a fantastic job managing the repair of our 2021 WRX under warranty. He kept me informed regularly, let me know what the issue was and how long I should expect to wait, then finished it of our 2021 WRX under warranty. He kept me informed regularly, let me know what the issue was and how long I should expect to wait, then finished it off with a nice car wash when I picked the car up. Exceptional customer service! More

by DENNIST3BZ Verified Customer Verified Customer

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Got an oil change and the tech didn't change the oil filter, had to bring my car back in to get it replaced. Also, broke a clip on my cabin air filter which your team replaced but the techs should be ab filter, had to bring my car back in to get it replaced. Also, broke a clip on my cabin air filter which your team replaced but the techs should be able to change parts without breaking items on the vehicle. More

by DAMIANMILLISOR Verified Customer Verified Customer

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The most efficient way to test drive 4 different cars in 45 minutes. I had no appointment and Marcos took the time to address every question I asked. He provided all the information I needed to feel confide 45 minutes. I had no appointment and Marcos took the time to address every question I asked. He provided all the information I needed to feel confident with my purchase of a new Outback. More

by pidgeb123 Verified Customer Verified Customer

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We have been looking to buy either a Crosstrek or replace our 2013 Outback. We found some pretty good deals in May and decided to move forward with the purchase of an Outback. We saw a few that were in our p our 2013 Outback. We found some pretty good deals in May and decided to move forward with the purchase of an Outback. We saw a few that were in our price range and we wanted to stay with 2023 and decided we had to move pretty quick.2024s seem to be everywhere and we just didn't want to get a 2024. We contacted internet sales, and Mr. Roger Venegas made the process simple. He was ready for us with the car that we chose and took it for a great test drive! It was amazing because there have been many improvements since my 2013 lol. I just want to say that Mr. Venegas is a very kind gentleman, very professional and made the process seamless. He was able to get us a little off the price of the MSRP and we worked out the details and I was actually surprised at the ease of the entire process. I had a horrible experience at a Subaru dealership in Virginia, and I really wasn't looking forward to this at all. I'm so thankful that Brandon Times Subaru team were patient and worked with us to make the purchase. The Subaru 3.9 percent financing gave us peace of mind, as well. Thank you to the entire team for the ease of purchasing. I do want to add that the service team are what brought us to this dealership to purchase. Their service is above expectations, and they took great care of what would have been an extremely expensive situation. We are loyal for life. More

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I'm enjoying my new-to-me vehicle. Thanks also to Michael for staying in touch. Thanks also to Michael for staying in touch. More

by kgb2mihi Verified Customer Verified Customer

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Connor was very thorough and helpful. The business office was forward and made me comfortable with the terms of the deal. The business office was forward and made me comfortable with the terms of the deal. More

by SWAUGHTEL Verified Customer Verified Customer

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Much less painful than my last car buying experience. I felt like they were straightforward with me throughout the course of the deal. I felt like they were straightforward with me throughout the course of the deal. More

by SWAUGHTEL Verified Customer Verified Customer

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Was fast and painless. Was ready for me when I arrived at the dealership for my appointment. Was ready for me when I arrived at the dealership for my appointment. More

by soconnor01 Verified Customer Verified Customer

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