Our salesman was exceptional!!!!!!! He really went the
extra mile for us!!!! This was the best car buying experience I ever had.
extra mile for us!!!! This was the best car buying experience I ever had.
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by marycellitti
Oct 01, 2021 -
Douglas Volkswagen responded
Thank you for this great review. Our team strives for excellence when it comes to serving our customers. We are glad to hear you had a great experience and your salesman was exceptional! Happy Driving!
Mike ( sales ) and finance team were professional and
tried to help as much as they can and to meet my expectations
tried to help as much as they can and to meet my expectations
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by jafber
Sep 21, 2021 -
Douglas Volkswagen responded
Thank you for taking the time to leave us a fabulous review! We are thrilled to have had the pleasure of working with you! I’m glad to hear Mike and team were professional and helpful. We always strive for excellence in customer service. Safe & Happy driving!
Efficient service, clean office and waiting area. Since
I was waiting for my car while it was being serviced, the rep would stop by and update me on the progress.
I was waiting for my car while it was being serviced, the rep would stop by and update me on the progress.
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by alarcon2901
Sep 21, 2021 -
Douglas Volkswagen responded
We are so grateful for your kind words. Thank you for taking the time to offer your great review. Happy Driving!
No appointment necessary for service. Open early. Drop
off and pick up available. Excellent service. Attention to detail. Minimal wait time with video of work sent after job completed.
off and pick up available. Excellent service. Attention to detail. Minimal wait time with video of work sent after job completed.
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by Leibanez75
Other Employees Tagged:
Technician
Sep 21, 2021 -
Douglas Volkswagen responded
We are so grateful for your kind words. Thanks for sharing your feedback, we hope to see you again in the future. Happy Driving!
James Deutschkron is the best !!! Thank you for making my
car buying experience less harrowing and a wonderful experience. I got my dream car!! Thank you
car buying experience less harrowing and a wonderful experience. I got my dream car!! Thank you
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by m.cabrera12
I was very interested in purchasing the Atlas SUV and got
in contact with sales representative James Deutchkron who was very efficient, knowledgeable and patient. The process streamlined well and I didn’t ha
in contact with sales representative James Deutchkron who was very efficient, knowledgeable and patient. The process streamlined well and I didn’t have to spend my entire day at the dealership. I would recommend my family and friends to purchase a vehicle from James at Douglas Volkswagen in Summit NJ 😊
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by Denisia.williams21@gmail.com
Other Employees Tagged:
James Deutschkron
Easy drop off, transparent updates, timely completion,
friendly service, all round a quality experience. Video updates are a really good idea and explanations were clear.
friendly service, all round a quality experience. Video updates are a really good idea and explanations were clear.
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by jjjsmith2000
Jun 23, 2021 -
Douglas Volkswagen responded
Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving
I take my tiguan 2020 r line for service...oil change i
was there at 9:20 and took 2 hours 10 minutos to do the job...i don't understand how they took 2 hours and more to do an oil change...this is xxxxxxx
was there at 9:20 and took 2 hours 10 minutos to do the job...i don't understand how they took 2 hours and more to do an oil change...this is xxxxxxxx
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by Jose Moya
May 26, 2021 -
Douglas Volkswagen responded
Hello Jose and thank you for making us aware of your recent negative experience with our Service Department when you waited 2 hours and 10 minutes for an oil change to be completed. Please accept my personal apology for the extended wait period during your visit. Customer feedback is very important and helpful and I will be looking into the cause of the delay during your visit promptly to ensure that this situation does not recur. I am available to talk with you about this experience and if you are interested.
Egon Cantor
Service Manager
908.522.7300
The repairs were perfect and completed in a timely
manner. Service professionals were polite and professional and provided good communication during the repair process. Overall excellent.
manner. Service professionals were polite and professional and provided good communication during the repair process. Overall excellent.
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by Cwilson7951
Other Employees Tagged:
Dennis
Thank You to James Deutschkron for the excellent service
we received while purchase of 2021 VW Tiguan. We appreciate the fast work and How you made the buying process so easy..
we received while purchase of 2021 VW Tiguan. We appreciate the fast work and How you made the buying process so easy..
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by nfrferwf