Ruel Forbes

I bought my 2023 Jeep Wrangler from Hollywood. They promise you everything to buy the car and then blow you off. When I first got my new car the roof leaked they were too busy to fix it. I also h They promise you everything to buy the car and then blow you off. When I first got my new car the roof leaked they were too busy to fix it. I also had a damaged passenger seat. They looked at it and said they would replace it in 2023 but blamed covid that they couldn't get the seat and to be patient. After about 100 phone calls and text messages it is now 2025 and they now refuse to fix it even though I have all the saved correspondences from the previous Hollywood jeep employees. Finally when I gave them a bad review they said the seat was in. They promise you a loaner car but then tell you they have none to give you. When I went to have the seat installed I thank god asked to see it first because I didn't trust them after a year and half of getting the run around. They tried to give me a used filthy seat with a puncture in it that must of came from a totaled car. I will be contacting the better business bureau!! More

by diamondgirlrb Verified Customer Verified Customer

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This place is first class always looking after the customer appreciate the years of great service customer appreciate the years of great service More

by Pete Verified Customer Verified Customer

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I bought a Jeep from this dealership in 1989. I traded it for a Mercedes in 2005. I sure missed having a Jeep. I’m very happy. The staff was very friendly and it was no pressure. I traded it for a Mercedes in 2005. I sure missed having a Jeep. I’m very happy. The staff was very friendly and it was no pressure. More

by ladylaw33324 Verified Customer Verified Customer

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My experience at the dealer was fair. What came after was aweful I have had my Car now for a year. I work at at Dealership myself. The general manager at the time helped my with my purcha What came after was aweful I have had my Car now for a year. I work at at Dealership myself. The general manager at the time helped my with my purchase due to the fact I was in the business. the Nightmare begins after purchase when my trade in was not payed off for 3 months. NOT 1 CALL FROM FINANCE TO LET ME KNOW THERE WAS A 40$ DIFFERENCE IN THEIR PAY OFF NUMBER AND ACTUAL PAYOFF AMOUNT.... The credit union sent back the payoff check with instructions to the dealer to send correct amount and noone thought to reach out to me to either pay the 40 dollar difference or figure this out... I got a letter in the mail from credit union about 2 missed payment that has now been put on my credit and Ive attempted to get this fixed with dealer multiple times and I get no help. I asked for a letter admitting fault so I can send to credit bureau and get this cleared off My credit not to mention I had to pay an additional 1400$ in late fees and such to finally get the car payed off ..... Manager since then has been promoted and told me in txt he no longer has time to deal with this problem and since passed me off to the nem manager who I cant even get to text me back...THIS IS UNACCEPTABLE AND WILL NOT BE TOLERATED.... COST ME 1400$ and 100 Points on my credit ....... More

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Awesome team I thank god for this family every one there showed me a lot love showed me a lot love More

by bigwolf38 Verified Customer Verified Customer

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The Sales team has been awesome. They made the purchase very seamless . Will definitely be recommending them to my friends and family They made the purchase very seamless . Will definitely be recommending them to my friends and family More

by stacy-ann0 Verified Customer Verified Customer

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Everyone was kind and courteous, they do what they say their going to do and they make the purchasing process as stress free as possible. They follow up even on general inquiries and offer assistance in h their going to do and they make the purchasing process as stress free as possible. They follow up even on general inquiries and offer assistance in helping you find exactly what you looking for. More

by douglashouse Verified Customer Verified Customer

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From the moment I walked in to finalizing my deal and financing, it was smooth and an absolute pleasure! financing, it was smooth and an absolute pleasure! More

by renoyldmstein Verified Customer Verified Customer

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I was very happy with the experience so I purchased my 2024 Jeep gladiator with Hollywood Chrysler Jeep. Would highly recommend anybody getting ready to purchase a new vehicle to stop by and talk to them. 2024 Jeep gladiator with Hollywood Chrysler Jeep. Would highly recommend anybody getting ready to purchase a new vehicle to stop by and talk to them. More

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Ruel really went out of his way and remained very professional and helpful. Ruel was easy to talk to, and gave very detailed answers, he gave his time. professional and helpful. Ruel was easy to talk to, and gave very detailed answers, he gave his time. More

by KULSUMAGHA Verified Customer Verified Customer

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