Ruben Guzman

The body shop took great care of me. My only comment would be. They gave me a good price. Then after the car was completed they tried to re-convince me how good of price they gave me. My only comment would be. They gave me a good price. Then after the car was completed they tried to re-convince me how good of price they gave me. They originally were going to order a new door panel. We checked the cost and the door panel was $1295. A new door was $995…..we went over to parts to verify and order a new door not a panel…with the repair shop. When the job was completed I was told you were charged $1295 for the door…and how lucky I was you did not pass on the difference to me…. I DID NOT RESPOND. My intelligence seemed to be in question. If in fact you ordered a panel and not a door and told me you put on a new door we have a problem. If you ordered a door and and was charged the panel price…your booking should have caught the error. It is not my responsibility to correct your parts order price problems or to be shown errors. It makes me question. What exactly was installed on my car. Other than that the work was great. More

by Buster1234 Verified Customer Verified Customer

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Always polite, and even when Service Adviser Sean helps me, Sergio always remembers my name! me, Sergio always remembers my name! More

by karllinz1968 Verified Customer Verified Customer

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Did a wonderful job fixing my Traverse Looks and drives like new. Best service ever like new. Best service ever More

by laverne1367 Verified Customer Verified Customer

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Frank was great too, really appreciate his assistance. Repair is beautiful and the paint match is superb. Repair is beautiful and the paint match is superb. More

by joandbo Verified Customer Verified Customer

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Great customer service, great listening. I will definitely return for service when I am in town. I will definitely return for service when I am in town. More

by alisab0 Verified Customer Verified Customer

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Sean Tisdale is at the top of his game! Always knows exactly what is required, explains everything in detail and makes it happen. So, his communication with me has been first class and I Always knows exactly what is required, explains everything in detail and makes it happen. So, his communication with me has been first class and I truly respect his abilities to care for my very expensive Chevy Corvette! Thank you Sean!!! More

by AERO_ROB Verified Customer Verified Customer

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Jessup always does a great job. Everyone is so kind and helpful. I won’t go anywhere else. Everyone is so kind and helpful. I won’t go anywhere else. More

by SCoates Verified Customer Verified Customer

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Great work- however connection issues with the insurance company caused a week delay in getting my car back even though it was finished! Also, my spare tire was not put back in the storage area, it was lef company caused a week delay in getting my car back even though it was finished! Also, my spare tire was not put back in the storage area, it was left in my trunk and after I drove the car a day, an alert light came on and I had to go back to get it reset. More

by michele16 Verified Customer Verified Customer

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Ruben is very professional and was able my car in quick and fix the problem. He communicated with me through email. Amadna kept me posted on the work for my car and when we picked up she was very professio and fix the problem. He communicated with me through email. Amadna kept me posted on the work for my car and when we picked up she was very professional and greeted with a smile. Thank you!!! More

by julievazquez24 Verified Customer Verified Customer

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Sean was incredibly patient with me and dealing with some issues with our 2017 XT5. Ultimately everything that needed to be addressed was taken care of and I know Sean will do his best to take care of the ma issues with our 2017 XT5. Ultimately everything that needed to be addressed was taken care of and I know Sean will do his best to take care of the maintenance needed. He went beyond customer service to overwhelming Customer Satisfaction . Sean addressed my transportation needs with Uber car service to seeking advice From service manager Ron I order to hand me the keys to my XT5. I also have a new 2024 XT5 which I take in for service this month. Sean Tisdale is an asset to Jessup Cadillac. Thank you Mr Jessup and to Sean🙏👍 More

by jorgejlramos Verified Customer Verified Customer

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