Ruben Bustos
Ruben Bustos at Lexus of Melbourne
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Ruben Bustos

SERVICE MANAGER

Lexus of Melbourne

6927 Bromley Drive
Viera, FL 32940

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4.7
103 Reviews

Dealership Experience

7 yrs, 8 mos

Industry Experience

16 yrs, 3 mos

Specialties & Trainings

LEXUS MASTER CERTIFIED

4.7

103 Reviews

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103 Reviews of Ruben Bustos

September 21, 2024

Dealership Rating
Employee Rating

The Lexus of Melbourne Service Department exemplifies traditional work ethic by standing by their word, doing what they say and completing each task with pinpoint accuracy and benchmark setting excellenc More

by pv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2024

Lexus of Melbourne responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 11, 2024

Dealership Rating
Employee Rating

Great job navigating us through the process of buying a 2020 RX350! You couldn’t have made it any easier. Thank you Bob at Lexus of Melbourne. More

by Jennifer.rector49
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bob McGivney , Aaron Huck

Jul 13, 2024

Lexus of Melbourne responded

Hello, we are pleased to hear of your experience with us here at Lexus of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

May 10, 2024

Dealership Rating
Employee Rating

I have bought a number of cars from this dealer and have been very satisfied with car and service up to niw The previous service manager Mike Retz was best ever Year ago the previous owner had a promotion More

by HSEGALAS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2024

Lexus of Melbourne responded

Mr. Segalas we appreciate your taking the time to provide your feedback regarding your recent service for your 2006 RX350 Lexus. You have mentioned in your comments, your concern was in reference to the “Tires for Life” Program that you advised was purchased at the time you selected your 2006 RX350 Lexus which was November 19, 2005. As explained to you by your Service Advisor the Program has specific coverage details, including limitations and exclusions. It was determined unfortunately that the Program was not applicable to your service request at the time. However, in an effort to assist you we provided you with a Service goodwill gesture for a four wheel alignment. Thank you for your time and if you would like to discuss this matter further, please contact our Service Manager at # 321.254.7878. Thank you. R. H. Webb Guest Relations Lexus of Melbourne

May 09, 2024

Dealership Rating
Employee Rating

Bob McGivney did an outstanding job making our buying experience outstanding. Would highly recommend to anyone looking for a fair, low stress and fun car buying experience More

by Rpooley60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob McGivney , Mandy Patterson

May 10, 2024

Lexus of Melbourne responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 05, 2023

Dealership Rating
Employee Rating

Robert Lamarr is the one and only reason we buy from this dealership. He is your quintessential sales person and goes over and above for customer service and satisfaction, years after the initial purchase. More

by Kol52
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Robert LaMarr

Aug 07, 2023

Lexus of Melbourne responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Melbourne. Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2022

Dealership Rating
Employee Rating

Such a wonderful buying experience. The facility it's self is very nice. Bob and Alex were amazing explaining all the vehicles features. Highly recommended dealership. Lexus of Melbourn More

by Brian
Customer Service
Friendliness
Recommend Dealer
Yes
Nov 03, 2022

Lexus of Melbourne responded

Hi Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Melbourne! Thanks again for the recommendation, and have an amazing day!

June 24, 2020

Dealership Rating
Employee Rating

I Recently had the opportunity of turning in my Lexus 2020 and purchasing a Lexus SC 430 at the Melbourne Lexus shop The management and personnel at the Lexus store were very very pleasant caring and h More

by J.arthur.marshall
Recommend Dealer
Yes

Other Employees Tagged: Robert LaMarr, Michael Green , SCOTT ALLARDICE, Michael Hoye, DAN MALAVE

Jun 29, 2020

Lexus of Melbourne responded

J.arthur, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 15, 2020

Dealership Rating
Employee Rating

Thanks Rob LaMarr We have purchased 3 vehicles from Rob LaMarr at Lexus of Melbourne. Rob is a great guy and is always very knowledgeable and professional. He has grea More

by rholbert54
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Robert LaMarr

Jun 19, 2020

Lexus of Melbourne responded

Hello, thank you so much for your positive comments about Lexus of Melbourne! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out. Take care.

June 08, 2020

Dealership Rating
Employee Rating

Lexus of Melbourne was the quickest I've ever done this. In less than 2 hours I was out the door in a Lexus ES-350. Shaun Bozorg or Bob McGivney will answer every question, and you can trust them. More

by toyomiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob McGivney, Shaun Bozorg , Shane Singer, Kevin

Jun 10, 2020

Lexus of Melbourne responded

Toyo, thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Lexus of Melbourne!

April 10, 2020

Dealership Rating
Employee Rating

Best service department ever. Reuben is excellent. I appreciate the way he assists me in making sure my car is in perfect working order. I have a great deal of confidence in his abilities. More

by Lexuslover
Recommend Dealer
Yes
Apr 12, 2020

Lexus of Melbourne responded

Thank you! We are happy to pass along your kind words to Ruben. We value your business, and look forward to your next visit! Take care!

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