Roy Sipes

Overall a great experience. In fact, I traded in a vehicle I bought there six years ago and bought the newest model. From the sales team and the service department to the folks In fact, I traded in a vehicle I bought there six years ago and bought the newest model. From the sales team and the service department to the folks in finance- top notch customer service. I have never felt like they were trying to take advantage of a non car aficionado :-) Thank you James, Ben and Roy! More

by William Scott Verified Customer Verified Customer

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One of the easiest car p7rchases that I've had. Both Simon (my salesperson), and Roy (my finance guy) were the best in keeping me advised of how my car deal was going. Simon took the time to let m Both Simon (my salesperson), and Roy (my finance guy) were the best in keeping me advised of how my car deal was going. Simon took the time to let me see which car I wanted without any pressure. A big Thank You from me for that! More

by nsanity06 Verified Customer Verified Customer

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This dealership has a fantastic staff. My salesman was very nice, courteous, and professional. Other staff members were always making sure that I was being taken care of and offered their My salesman was very nice, courteous, and professional. Other staff members were always making sure that I was being taken care of and offered their assistance. The reason that I'm giving the four stars is after the sale and returning home, I only had one key. I went back for a second key to be told that they only have one. I think you should offer up. My salesman (Corey Harris) was a pleasure to do business with. Kudos to him!! More

by kdtaulbee Verified Customer Verified Customer

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Excellent service. My advisor Rod H. Is always on top of making sure my Venza service is completed in a timely manner and everything is explained to me. My expectations My advisor Rod H. Is always on top of making sure my Venza service is completed in a timely manner and everything is explained to me. My expectations are always exceeded. More

by roger16211 Verified Customer Verified Customer

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Will never go back to Shottenkirk Toyota. .. 2022 Tacoma - Rear drums were out of round from the day I picked up truck from dealership. Truck "pulsated" whenever applying brakes. Requested .. 2022 Tacoma - Rear drums were out of round from the day I picked up truck from dealership. Truck "pulsated" whenever applying brakes. Requested brakes be looked at EVERY TIME I took it in for service. Always the same answer, "Tech could not duplicate issue, brakes are fine". Finally after TWO YEARS of request, I had tech ride with me so I could demonstrate and the tech agreed the drums were out of round so they FINALLY replace the drums on the rear. However, the NEW drum were out of round also and the dealership refused correct the issue. I had to take the truck to another mechanic to have the drums turned. It has been two weeks and the brakes working GREAT... no thanks to Shottenkirk. More

by Michael U. Verified Customer Verified Customer

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Josh V in Service is awesome. I just have to leave my keys and he takes care of my Car I just have to leave my keys and he takes care of my Car More

by dem113 Verified Customer Verified Customer

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