Roy Silveira

Striving to providing quality customer service! Happy customer here, would recommend for others to come here for vehicle and service needs Happy customer here, would recommend for others to come here for vehicle and service needs More

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Roy was extremely professional and caring from start to finish. I like the fact that I wasn’t pressured into buying anything and how he paid attention to my needs and did everything in his power to get me finish. I like the fact that I wasn’t pressured into buying anything and how he paid attention to my needs and did everything in his power to get me the best value for my trade in. Roy’s professionalism shows from the moment you shake his hand to the moment he sets you off in your new vehicle. Would highly recommend Roy when purchasing a new vehicle. More

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Buyer Beware: Poor Service and Lack of Accountability at KIA of Attleboro On July 16th, I visited KIA of Attleboro and worked with a salesman named Roy. Roy was professional, helpful, and deserves credit KIA of Attleboro On July 16th, I visited KIA of Attleboro and worked with a salesman named Roy. Roy was professional, helpful, and deserves credit for doing his job well. Unfortunately, the same cannot be said about the rest of the dealership—especially the service department and management. After completing a credit application that included sensitive personal information for myself and my co-signer, I was told the next day that they had “lost” it. Roughly an hour later, they said it was found. This initial mistake was unsettling but I decided to continue with the purchase. On July 19th, I finalized the deal for a 2022 KIA Telluride and was scheduled to pick it up on Monday between 1–2 PM. I arrived as planned and waited for final touches to be done before taking delivery. Just three days later, I brought the vehicle to my trusted inspection station. I was informed the tires were worn and needed replacement. Surprised, I called the dealership. The service manager stated, "I have four tires scheduled for that car before it leaves." I explained I had already taken delivery. He scheduled me for a Saturday morning tire replacement at 10 AM. After driving 1.5 hours back to the dealership, I was told I had no appointment. I could see the service manager behind a glass wall—he leaned back and said, “Oh yeah, I have the tires, put him in line.” No apology was offered. I was then told I would have to wait 2.5 hours for their mistake. Again, zero accountability from service. Only Roy, the salesman, acknowledged the error and apologized. He admitted the car had a full sticker from service and that he never would have released it had he known otherwise. In short, the service department undermined the sales team, and no one except Roy even tried to make it right. I then contacted the General Manager and explained my complete lack of trust in their service department. I had also purchased a $2,600 extended warranty and asked for that cost to be paid back to me, as the vehicle clearly had not been properly inspected or serviced. If they are serious than I expect the warranty for free. The GM offered me a $300 dealer credit—which likely costs the dealer far less than face value, and only if I chose to return. Two days later, I heard a ticking noise on cold start. I shut the car off and attempted to check the oil, only to find the dipstick rusted in place. It took penetrating oil and tools just to remove it. Once out, I found no oil on the stick. I added two quarts of synthetic oil to resolve the issue. The dealership sticker indicated the oil had been changed 400 miles prior—clearly false. To be sure, I paid $118 out of pocket for a full synthetic oil change and inspection at my own mechanic. No leaks were found. The issue was due to the oil never being topped off in the first place. To make matters worse, the tires they installed were low-quality Kelly brand—a budget brand not even carried by the dealership. This was another corner-cutting move that shows how little they care about long-term customer satisfaction or vehicle safety. This isn’t an independent dealer—this is a franchised KIA dealer, and the expectations should be much higher. Based on recent reviews, I’m not the only one who’s experienced issues like this. I am currently reaching out to consumer protection agencies and media outlets like Boston 25 Investigates, as this seems to be a repeated pattern at KIA of Attleboro. Bottom line: Stay far away from this dealership. Their service department is careless, management is dismissive, and their follow-through is virtually nonexistent. They do not stand behind their product or their promises. More

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Provided excellent, professional service with quick turnaround on vehicle purchased. Worked seamlessly with clients, insurance company, and finance company. turnaround on vehicle purchased. Worked seamlessly with clients, insurance company, and finance company. More

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Great experience and great working with Roy. He was thoughtful and easy going. No pressure and working to make my buying experience a positive one. Love my new car and recommend Roy and Kia of A He was thoughtful and easy going. No pressure and working to make my buying experience a positive one. Love my new car and recommend Roy and Kia of Attleboro. Very pleased with my car buying process. More

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Roy is the guy to go to if you want honesty and integrity when buying a car. when buying a car. More

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Purchasing a new car at a dealership has always been a challenging experience for me most of the time and not a pleasant one! However, this time I can honestly say it has been the most pleasant experience challenging experience for me most of the time and not a pleasant one! However, this time I can honestly say it has been the most pleasant experience I have ever encountered in 50 plus years. I have used KIA of Attleboro for 2 years for usual maintenance of my Sorento. Because of their great service I decided to purchase my new 2024 Sorento at KIA of Attleboro. My Salesperson, Roy Silveira, is a thoughtful and possibly one of very few auto salespersons one would be lucky enough to deal with during a sales transaction for a new vehicle. He was genuinely interested in what I was looking for. He asked me what I needed i.e. heated seats, HomeLink, etc. and allowed me to describe what I wanted in a new car. He presented me with 2024 Sorento that included the options I was looking for and allowed me to test drive the vehicle. After the test drive Ray sat in the car and explained many of the “bells and whistles” offered by the trim. After a successful financial agreement for trade of my current vehicle and monthly payment for the new vehicle I drove home the same day with my new Sorento. Before leaving the dealership Roy once again sat with me and wanted to know if I was comfortable with the entire transaction AND if I had any questions about all of the features of the car and if I needed assistance in the future to be sure and contact him. He was there for me. More

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When I tell you Roy is the best car salesman I met in all my 30 years of car purchasing, I mean it. Roy was most helpful and a pleasure to work with. And most of all, he got me exactly what I was looking for my 30 years of car purchasing, I mean it. Roy was most helpful and a pleasure to work with. And most of all, he got me exactly what I was looking for in record time even though it wasn't even on their lot. No smoke blowing, no fast talking, no pushing for a sale, no xx. He is knowledgeable, communicated thoroughly with me, provided a detailed timeline and was an all around pleasure to work with. I left there with the biggest smile so happy that he got the exact car I wanted immediately. Thank you sooooooo much, Roy. That was the most seamless car sale EVER. You rock, Sir!! More

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Roy was the absolute best! He helped make buying a brand new car a stress free and wonderful experience. He was honest, very knowledgeable and didn’t try to push me at all! I w He helped make buying a brand new car a stress free and wonderful experience. He was honest, very knowledgeable and didn’t try to push me at all! I will be recommending him to anyone I know looking for a new car. More

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Roy was a pleasure to work with! Knowledgeable, low-pressure, made finding and buying our Kia Sportage a breeze! I couldn’t believe how quickly he was able to locate one we wanted an Knowledgeable, low-pressure, made finding and buying our Kia Sportage a breeze! I couldn’t believe how quickly he was able to locate one we wanted and had it in ready for us within 48 hours! So easy co communicate with and made the sale a breeze! Highly recommend! More

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