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Roxane Jones
Roxane Jones at Napleton's Volkswagen of Sanford
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Roxane Jones

Service Advisor

Napleton's Volkswagen of Sanford

4175 S Orlando Dr
Sanford, FL 32773

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5.0
7 Reviews

HELLO I AM ORGINALLY FROM PITTSBURGH AND YES I AM A HUGE STEELER FAN LOOKING FOR THAT STAIRWAY TO 7 ( SUPERBOWL RINGS) I LOVE TO BOAT AND ALMOST ANYTHING TO DO WITH WATER AND THE OUTDOORS! LOVE TO TRAVEL AND I LOVE BEING IN CUSTOMER SERVICE AND HELPING CUSTOMERS WITH THIER VEHICLES WHEN NEEDED! I HAVE BEEN IN THE CAR INDUSTRY FOR 39 YEARS THIS YEAR STARTING WITH PONTIAC AND GMC UP NORTH THEN TO LEXUS FOR 19 YEARS HERE IN FLORIDA AND WITH VW FOR THE LAST 10 YEARS AND I AM STILL IN MY YOUNG YEARS LOL

Dealership Experience

5 yrs, 4 mos

Industry Experience

40 yrs, 3 mos

Languages Spoken

English English

5.0

7 Reviews

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7 Reviews of Roxane Jones

March 17, 2025

Dealership Rating
Employee Rating

Great. Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, More

by VW Owner
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Fiermonti

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Mar 21, 2025

Napleton's Volkswagen of Sanford responded

Hi, thank you for your kind review; we are happy to pass your comments to Jon here at Napleton's Volkswagen of Sanford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2025

Dealership Rating
Employee Rating

I had my VW Jetta serviced here for a job I couldn’t do at home. From start to finish, it was one of the best dealership experiences I’ve had. More

by BDVW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Evans, Jonathan Fiermonti, Ralph Ruiz

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Mar 03, 2025

Napleton's Volkswagen of Sanford responded

Hi, thank you for your support! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 05, 2025

Dealership Rating
Employee Rating

As always, courteous, prompt and kept me up to speed on the progress of the service work. She is commendable at her job. More

by ggartner1680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Napleton's Volkswagen of Sanford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

January 04, 2025

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Employee Rating

Provides good sales information during purchase as well as good service for vehicle over last 3 years. More

by BlueSky75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Napleton's Volkswagen of Sanford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again in the future. Best wishes, Napleton's Volkswagen of Sanford

October 30, 2024

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Employee Rating

Felicia was amazing and so professional. She took her time to explained in details and solve our issue. Great personality! More

by Viv
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2024

Napleton's Volkswagen of Sanford responded

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

July 22, 2024

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Employee Rating

Always a great experience whether buying a new vehicle or returning for service.. The staff are always friendly. More

by Cmichaeldale
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 26, 2024

Napleton's Volkswagen of Sanford responded

Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

May 23, 2024

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Employee Rating

Great service and my car was done when Roxie said. I will only deal with her because she keeps you updated on what is being done to your car. Always friendly with a smile. More

by Patty J
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2024

Napleton's Volkswagen of Sanford responded

Hi Patty, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

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