Ross Grant

Ross, Scott, Nick, and Aaron turned my experience around. I had a major problem with my service. After being ignored by Jeremy the "so-called" service manager, these 4 gentlemen treated me with respect and I had a major problem with my service. After being ignored by Jeremy the "so-called" service manager, these 4 gentlemen treated me with respect and went above and beyond to fix my issue. They worked around my work schedule and kept in touch every step of the way. And almost 2 weeks later - I still haven't heard a word from Jeremy. But that's OK. He was never any help anyway. Kudos to Ross, Scott, Nick, and Aaron!! For doing the job Jeremy didn't do. More

by TIFFANYHUTT Verified Customer Verified Customer

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Very helpful and available for all questions no issues at all. Will be back soon all. Will be back soon More

by DAVONBUSH2 Verified Customer Verified Customer

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Received excellent service. Truck was completely done on time. Technician was very helpful and we deeply appreciate that Truck was completely done on time. Technician was very helpful and we deeply appreciate that More

by SM0941 Verified Customer Verified Customer

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Outstanding service from true professionals! Highly recommend Dick Smith Ford. They were clear on pricing, quick to process the paperwork, and went above and beyond on the delivery. Highly recommend Dick Smith Ford. They were clear on pricing, quick to process the paperwork, and went above and beyond on the delivery. More

by SP553 Verified Customer Verified Customer

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I took my car in to get a recall addressed. I was told over the phone that it would take about 2 hours. I planned for 3 hours. I had an appointment for 10:15 am. I stayed the entire time as I t I was told over the phone that it would take about 2 hours. I planned for 3 hours. I had an appointment for 10:15 am. I stayed the entire time as I told Seth I would. No one checked on me. No one said a word. After 4.5 hours, I was irritated. I asked to speak with Seth and no one could find him. After being taken all over the place, Seth walks back in with McDonald's. He fumbled around for about 10 minutes before he reaches someone about my car. He then tells me it'll be about 30-45 minutes. I go back in to wait. He walks in with his McDonald's bag, sees me, and walks back out to the service entrance. About 15 minutes later I'm told the car is done. Seth does not thank me. He does not apologize for the delay. He doesn't even make eye contact. I leave to go back to work. I stop to get lunch and the car doesn't want to start. I've NEVER had ANY issue with this car starting. I try it again and go to work. Over the next 2 days the hard start or no start or shaking starts happens about every other time. I went back to the service department on Saturday but no one was there. I'll be back on Monday. Unfortunately. I waited 5 hours (10:15- 3:15) on Thursday just for them to break my car. I was furious when I went back today and Ross was very nice to me - one good thing. More

by TIFFANYHUTT Verified Customer Verified Customer

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Very professional in solving problems with cars and in a timely manner . Great customer service and friendly staff timely manner . Great customer service and friendly staff More

by grant0966 Verified Customer Verified Customer

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They are ready to help you. They are knowledgeable about all issues that are presented. They are knowledgeable about all issues that are presented. More

by JODIM27 Verified Customer Verified Customer

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Fast and easy. I was dropping my vehicle off for an oil change and waiting for my ride to get there and they where done before my ride made it. I was dropping my vehicle off for an oil change and waiting for my ride to get there and they where done before my ride made it. More

by CHRISTINBOYD0626 Verified Customer Verified Customer

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