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Rosie Ruiz
Rosie Ruiz at Mercedes-Benz of Coral Gables
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Rosie Ruiz

Service Consultant

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

Contact Me
4.9
83 Reviews

thank you

Dealership Experience

15 yrs, 6 mos

Industry Experience

27 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.9

83 Reviews

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83 Reviews of Rosie Ruiz

November 02, 2024

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Employee Rating

Rosie Ruiz has been my Service Advisor for many years. She is a great and dedicated person that knows her job well and applies her knowledge to help her clients. On a more personal level, she always gre More

by 24rosas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Perez, Shamir "Sam" Ali

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Nov 04, 2024

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of Coral Gables, we look forward to having you as a valued customer for many years to come! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

November 02, 2024

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Employee Rating

Rosie was the best yesterday! Will never do my maintenance anywhere else :) the entire team at Mercedes Coral Gables left me very impressed. Thank you! More

by Adrianalerneradriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

October 31, 2024

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Employee Rating

Rosie Ruiz is terrific service advisor. She navigated my car through four major service functions in a very efficient manner. She is kind and considerate. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2024

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Rosie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Coral Gables to be a positive one. Please don't hesitate to reach out if you need anything else. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

October 21, 2024

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Rosie Ruiz is the best. Have worked with her for 12 years. Thank u how always taking care of me. Love u guys. More

by Naeem khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2024

Mercedes-Benz of Coral Gables responded

Thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

September 07, 2024

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Employee Rating

Great service,great communication I have been tracking my car service all the time,nice people from valets to supervisors. More

by Val2962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2024

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

August 04, 2024

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Employee Rating

Thanks for taking care of my vehicle this week and for the great communication as the vehicle was being worked on. More

by Mercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Cao

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Aug 04, 2024

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

July 24, 2024

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We’ve purchased 3 vehicles over 11 years and shortly our working. We make the 1 hour drive from Weston, FL to give Mercedes of Coral Gables our business. Our experience working with the dealerships in our More

by abbiecoal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rene Garcia

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Jul 24, 2024

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

January 23, 2024

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Employee Rating

The service and personnel were great. I would definitely recommend them and come again. Thank you. More

by alexrd82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2024

Mercedes-Benz of Coral Gables responded

Alex, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

November 13, 2023

Dealership Rating
Employee Rating

Always seems chaotic when arriving. Waiting area needs to be upgraded and enlarged to improve comfort for those choosing to wait for service. More

by jcicala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2023

Mercedes-Benz of Coral Gables responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

September 26, 2023

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Employee Rating

The most professional service I have ever received at any dealership, ever! Rosie Ruiz is exceptional in her service and in her knowledge of Mercedes Benz automobiles, she goes beyond the call of duty. Alex More

by Vigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Betancourt, Finnley Arends

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Sep 26, 2023

Mercedes-Benz of Coral Gables responded

Vigi, Thank you for your very kind review. Rosie, Alex, Finnley, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

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