Rosie Jang

From my initial contact with Rosie Jang, she sounded like my kind of salesperson. First of all, she answered the phone, encouraged me to make an appointment as she thought she might have the automobile that my kind of salesperson. First of all, she answered the phone, encouraged me to make an appointment as she thought she might have the automobile that I described ‘on the floor!’ Because of her warmth & encouragement, I did take a ride to Troy & she met me in the dealership parking lot! My late husband & I have been longterm 30+ years patrons @Suburban Toyota Farmington Hills but to my dismay & disappointment, no one even answered my phone call .. sad, customer lost. I’ve since purchased my 2022 Supra 3.0 through Rosie Jang & cannot express how pleased I am with her capabilities & cordial service. She has gone above & beyond to make me comfortable & answered every question/concern with accuracy & respect for an 81 year old! BRAVA! 5️⃣ stars ⭐️ 🌟⭐️🌟⭐️ I will spread the word of my satisfaction with the awesome team @Suburban Toyota ofTroy, Sincerely, Laurie Blum More

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Rosie was so polite, professional, and helpful. She made a tough time so much easier with her patience and assistance - what she may or may not have guessed: I am mentally Different, with social an She made a tough time so much easier with her patience and assistance - what she may or may not have guessed: I am mentally Different, with social anxiety that usually requires the accompaniment of an emotional support animal or very close friend. She handled my outbursts of frustration or confusion with such a calm manner.. As if she didn't notice.. that I was able to regain my composure easily. I gave 5 stars for Rosie Jeng and my new Toyota, as for the dealership? 0 Stars. It took a MONTH to get my car. It wasnt special order, it was supposed to be in the US already on the way. Go to Rosie Jeng, she's honest friendly and professional. More

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