Rose Howlett

Scheduled appointment with manager. Showed up no appointment. Wanted me to leave my truck. I came from 70 miles way. Terrible customer service. Third time trying to fix a warranty issue Showed up no appointment. Wanted me to leave my truck. I came from 70 miles way. Terrible customer service. Third time trying to fix a warranty issue. More

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I bought a 2022 Jeep Gladiator on black Friday, From a great salesman named Sol. He was great! He needs to find a better dealership to work for though! While we was test driving, Sol said the seat belt in great salesman named Sol. He was great! He needs to find a better dealership to work for though! While we was test driving, Sol said the seat belt in the seat he was in was broke. That he would get it fix. After the test drive we seen the bumper was damaged, Sol said it would be fixed. The windshield, trim on the back would also be fixed. I said ok. I did the deal, and met the manager Jazz. I showed him everything, and he said. He was going to replaced the bumper, windshield, seatbelt, and trim. He asked me when I was going to bring it. I told him the date. I brought it to him the morning of that date, and he says. Let me call the recon shop, and get it over there. Then he comes back, and says. They never ordered the windshield. Could I bring it back on 12/18/23, and he will make sure everything gets done. I brought it back on 12/18, and he said, see you tomorrow. I called him on 12/19, and Jaz the manager, said they went to pick it up. So I go up to the dealership, and wait. I see my Jeep pull up, and it looked like crap isn't even the word! Jazz wasn't There. So I called him on his cell phone. He said, what's up Mr. B. I went off! My Jeep wasn't ready. They didn't replace my bumper! They tried to fix my bumper! They got over spray all over my NEW CARAMIC COATED JEEP! WINDSHIELD NOT FIXED! SEATBELT NOT FIXED! PANNEL NOT FIXED! Then another MANAGER came out, and seen the CRAP work, and said he would get it taken care of. JAZZ called me the next morning, and said they was going to take care of everything again. It would be ready in 7 DAYS! I agreed. 7th day come around, I called JAZZ. NO ANSWER. I TEXT JAZZ! NO REPLY! A couple of hours roll by, and my phone rings. Mr. B, JAZZ. MAN YOUR JEEP WANTED BE READY UNTIL NEXT WEDNESDAY. 1/3/24! I went off again! I tell him to get my Jeep ready! i was coming to get it! About an hour later my phone rings again. RODNEY REID THE GENERAL MANAGER. Hello Mr. B. This is Rodney Reid, the general manager. I just want to let you know JAZZ dropped the ball, and didn't order your bumper. That he was going to personally take care of it for me. I felt a little better. So i agreed to let them fix it! That he would not drop the ball like JAZZ. He would touch base with me on this date, and he did. Then on 1/3/24. I go to pick my Jeep up after work. I walk in the dealership. NO ONE WOULD SPEAK TO ME! I walked to the Dodge side, and a salesman walked up to me, and I asked where Rodney office was. HE told me. I was walking back, and JAZZ seen me, and asked where my Jeep was. He said. on its way to the dealership. I walked into Rodney's office, introduced myself. He said it should be pulling up any minute. TO LET HIM KNOW IF THERE WAS ANY PROBLEMS. I told him I wanted to see the ceramic coat I just had done, BECAUSE IF I HAD TO GET IT REDONE SOMEONE WAS GOING TO PAY FOR IT! OK LET ME KNOW. At 4:30 my Jeep pulls up. I walk up to the bumper. Looks OK. RUN IN THE CLEAR! windshield done! Panel done! SEAT BELT, NOT DONE! HOOD DULL! FENDERS DULL! JAZZ walks outside. Hows it look? ITS NOT DONE! What do you mean? THE SEATBELT IS STILL BROKE! Then he says, with an attitude. We are trying to fix everything. I told him. You have had my Jeep for 2 weeks. He asked. What do you want me to do. I SAID DO YOUR JOB! Rodney let at 4:45. So I couldn't talk to him. LIKE HE ASKED ME TO DO! I called Rodney this morning, and let him know that my set belt wasn't fix, and they had to used thinner, or something to clean the hood and finders off. He said he was going to call me back, and he did. He asked, If he could get service to give me a call to set up an appointment to have the seatbelt fixed. I told him yes. The he says he talked to the body shop, and they didn't use anything to clean the hood, and finders. That I would have to take care of that. THAT IS ANOTHER 1,100.00 dollars! I have tried to call Matt McKay, and haven't got a response from him yet. May not. BUT I PROMISE More

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Service was outstanding. I felt like the dealership shared in my urgency to get me in my new toy and out the door. Much appreciated. I felt like the dealership shared in my urgency to get me in my new toy and out the door. Much appreciated. More

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