Rosa Lerma
Rosa Lerma at Five Star Chevrolet

Rosa Lerma | Page 3

Customer Service

Five Star Chevrolet

1700 S Interstate 35E
Carrollton, TX 75006

Contact Me
4.9
73 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

28 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.9

73 Reviews

Write a Review

73 Reviews of Rosa Lerma

September 24, 2020

Dealership Rating
Employee Rating

Great customer service and follow up. The vehicle was ready ahead of time and always is. Everything is up front. From the advisors to the other staff, always great More

by Scott-greer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

Sep 25, 2020

Five Star Chevrolet responded

Hello Scott, You are a valued customer at Five Star Chevrolet! Amanda, Rosa, and our service team want to continue sharing its vehicle care knowledge anytime you have concerns. Please stay in touch at 972-389-6700. Safe travels, Joe Marchbanks, Service Director

September 11, 2020

Dealership Rating
Employee Rating

Amanda Yarbro is one of the best in customer service! She always keeps me informed on the status of my car. She values my time and always works very efficiently to get me in and out in the shortest amo More

by ZR1fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

Sep 12, 2020

Five Star Chevrolet responded

Thank you, ZR1fan, Amanda is one of the best when it comes to customer satisfaction and the goal is always to keep you informed about the care of your vehicle. Reach out to us at 972-389-6700. Let's make this your best driving experience together. Thank you, Joe Marchbanks, Service Director

August 29, 2020

Dealership Rating
Employee Rating

I've dealt with 5 Star Chevrolet for 3 1/2 years. Bought a used car the first time and recently purchased a 2020 Equinox. Both times the salesmen and service department have been helpful, professional and c More

by Mrscbs1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Humberto Luna

Aug 31, 2020

Five Star Chevrolet responded

Congratulations on owning a brand new Equinox, Mrscbs1976! Your loyalty means a lot to us at Five Star Chevrolet. Any time we can share our automotive advice, we welcome your questions at 972-389-6700. Your driving comfort is the goal. Thank you, Michael Leatherwood, Customer Relations Manager

August 22, 2020

Dealership Rating
Employee Rating

1stvtime there and is a real ⭐⭐⭐⭐⭐ Excellent customer service and environment. They are very organice, the place looks and smell neat and clean. There also have Bilingual personel. *RYAN KNOWLES was my More

by Ruthdany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: RYAN KNOWLES

Aug 22, 2020

Five Star Chevrolet responded

Welcome to Five Star Chevrolet, Ruthdany! We are excited to have the opportunity to be your auto center. Rosa, Ryan, and I welcome your calls to 972-389-6700. Anytime you have auto concerns, we will be here for you. Thank you, Joe Marchbanks, Service Director

August 14, 2020

Dealership Rating
Employee Rating

Svc rep EXCELLANT!Svc rep EXCELLANT!Svc rep Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EX More

by Obobob
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez

Aug 15, 2020

Five Star Chevrolet responded

Thank you, thank you, Obobob! The service staff at Five Star Chevrolet want to keep you comfortable during your drive time by sharing our vehicle care advice. Please stay in touch with Bee, Rosa, or me at 972-389-6700. You are a VIP and we are here to serve. Best Regards, Joe Marchbanks, Service Director

July 04, 2020

Dealership Rating
Employee Rating

My Trax was recently in the shop for engine problem and other mechanical problems, and the mechanic did a great job on the repairing; it drives like new now and the A/C is working great. Amanda was my serv More

by ZR1fan
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

Jul 04, 2020

Five Star Chevrolet responded

Hello ZR1fan! Your driving comfort and safety are a priority at Five Star Chevrolet. Amanda, Rosa, and I are available at 972-389-6700 to continue sharing our automotive advice. Please stay in touch. We will be ready to help. Thank you, Joe Marchbanks, Service Director

May 14, 2020

Dealership Rating
Employee Rating

Everything was great Went in for a recall, but it was Everything was great Went in for a recall, but it was much worse Jeff took care of getting the part and having in installed. The tahoe stops as it More

by paulmweideman
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mauldin

May 14, 2020

Five Star Chevrolet responded

Hello Paul, We are here to serve! Thank you for endorsing the service team at Five Star Chevrolet. When Jeff or I can help with the care of your Tahoe in the future, please let us know at 972-389-6700. Your driving comfort and safety are a priority. Take Care, Joe Marchbanks, Service Director

May 04, 2020

Dealership Rating
Employee Rating

Joe Marchbank and his team were extremely courteous, professional,knowledgeable, and friendly. I'll continue to call you my chevy house because of the quality repairs that were done to my 2009 Colora More

by Cfromd
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez, Amanda Agosto, Ian Kuhn, Jacob Sosa , Humberto Luna, Jeff Mauldin, Karina Najera, Jonathan Torres, Crystal Wiggings

May 04, 2020

Five Star Chevrolet responded

Hello Cfromd! Thank you so much for your feedback and recognition of the service team at Five Star Chevrolet. It is important to us that we continue to share our vehicle knowledge to make certain you enjoy driving your Colorado. We look forward to hearing from you every time you have questions about your truck at 817-438-1700. Again, thank for your business and review. Best Regards, Joe Marchbanks, Service Director

April 22, 2020

Dealership Rating
Employee Rating

Perfect customer service. Amanda was awesome. Joe the Director introduced him self and made sure I was completely satisfied. The cashier was friendly and efficient. Facility was super clean. They have co More

by herblockhart
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto, Ian Kuhn , Alan Brown

Apr 23, 2020

Five Star Chevrolet responded

Thank you, herblockhart, for choosing the service team at Five Star Chevrolet for your vehicle's care. Amanda and I want to continue sharing our automotive knowledge to keep you comfortable and safe. Please reach out to us at 972-389-6700 anytime we can help with your automotive concerns. We look forward to serving you again. Best Regards, Joe Marchbanks, Service Director

April 08, 2020

Dealership Rating
Employee Rating

Staff was very professional and mindful of Covad 19. restrictions. Everyone was courteous and thoughtful and completed the recall repairs in a timely manner. It was a pleasant experience. More

by Planoed
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mauldin, The curtesy driver was very courteous and professional.

Apr 09, 2020

Five Star Chevrolet responded

Thank you, Planoed, for sharing your experience at Five Star Chevrolet. Your safety is important especially at this time. Please keep in touch with our service team at 972-389-6700. Stay safe and we look forward to sharing our vehicle knowledge anytime we can be of help. Best Regards, Joe Marchbanks, Service Director

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