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Rosa Lerma
Rosa Lerma at Five Star Chevrolet

Rosa Lerma | Page 2

Customer Service

Five Star Chevrolet

1700 S Interstate 35E
Carrollton, TX 75006

Contact Me
4.9
73 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

28 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.9

73 Reviews

Write a Review

73 Reviews of Rosa Lerma

November 30, 2023

Dealership Rating
Employee Rating

The service was excellent! The staff was super nice. Excellent communication. Will go again! Thank guys! More

by Lettyr2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto , Bryce Cassels

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Dec 01, 2023

Five Star Chevrolet responded

Lettyr2009, Thank you for endorsing the Five Star Chevrolet service staff. Our team wants you to be knowledgeable and comfortable with your vehicle. When you have questions, don't hesitate to reach us at 972-389-6700. Safe travels, Chris Selbach, Service Director

September 23, 2023

Dealership Rating
Employee Rating

Another great experience, Amanda was fantastic as usual and Rosa was once again excellent accommodating the service schedule need, both are excellent ambassadors for the brand. I regulary recommend the dea More

by STEVE07121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

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Sep 24, 2023

Five Star Chevrolet responded

STEVE07121, We always appreciate the kind words shared by our customers. Thank you for sharing yours for Amanda, Rosa, and the Five Star Chevrolet service staff. Let us know when we can help in the future at 972-389-6700. We will be ready for you. Take care, Chris Selbach, Service Director

September 20, 2023

Dealership Rating
Employee Rating

They took good care of my vehicle asap very satisfied things went smoothly I will always take my vehicle there for all repairs More

by Prettylady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Withem , Nathan

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Sep 21, 2023

Five Star Chevrolet responded

Hello Prettylady, Your satisfaction is our top priority at Five Star Chevrolet, and we value your business. We understand that you have choices when it comes to where you care for your vehicle, and we are honored that you have chosen us as your preferred automotive partner. Don't hesitate to reach Brian, Rosa, Nathan, or me at 972-389-6700. We look forward to serving you again. Thank you, Chris Selbach, Service Director

September 01, 2023

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Employee Rating

As always, thanks for the fast turnaround time, early morning greetings & getting to meet new faces. More

by Coachtonya.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JR Lopez

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Sep 02, 2023

Five Star Chevrolet responded

Thank you, Coachtonya.young, for recognizing Rosa, JR, and the Five Star Chevrolet service department. We genuinely hope to have the privilege of serving you again and exceeding your expectations. Call on us again at 972-389-6700. Best regards, Chris Selbach, Service Director

August 26, 2023

Dealership Rating
Employee Rating

Jessy is a great service advisor. We're always pleased after taking our truck to Sam Pac Chevrolet! Her customer service is always superb. More

by Tallie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Barrientos

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Aug 26, 2023

Five Star Chevrolet responded

Hello Tallie, Your endorsement of Jessy, Rosa, and the Five Star Chevrolet service team is very much appreciated. Customer care is a priority and we look forward to serving you again. Please reach Jessy at 972-389-6700 to schedule your next appointment. Thank you, Chris Selbach, Service Director

July 22, 2023

Dealership Rating
Employee Rating

This was my 2nd time in for routine scheduled service and the experience was once again well above expectations. Amanda, is an excellent ambassador for the brand, she has consistently gone above and beyond.. More

by STEVE07121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

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Jul 22, 2023

Five Star Chevrolet responded

Hello STEVE07121, Thank you for returning to Five Star Chevrolet for your vehicle's care. Your recommendations have been truly appreciated and we look forward to hearing from you again at 972-389-6700. We are here to address all of your vehicle concerns. Thanks again, Chris Selbach, Service Director

June 23, 2023

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Employee Rating

The Five Star Chevrolet team has worked very, very hard to earn my business and I am not easy to please! More

by Nomi
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Bryce Cassels, Mark-Antony Mosley

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Jun 24, 2023

Five Star Chevrolet responded

Thank you, Nomi, for giving us the chance to help with your vehicle's care. We appreciate you and your business. Call on us at 972-389-6700 whenever you need our advice. Enjoy your travels! Best Regards, Chris Selbach, Service Director

June 22, 2023

Dealership Rating
Employee Rating

Brian in service was fantastic along with Rosa and Amanda in customer scheduling. The car was completed faster than expected and of course Lloyd Facen was a wonderful conduit to getting things done and keepi More

by e2ortiz
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Lloyd Facen, Brian Withem, Amanda Agosto

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Jun 23, 2023

Five Star Chevrolet responded

Hello e2ortiz, Customer satisfaction is a priority at Five Star Chevrolet. Thank you for recognizing our sales and service staff in your feedback. We truly want you to enjoy your vehicle. Please stay in touch at 972-389-6700. Sincerely, Alan Brown, General Manager

June 21, 2023

Dealership Rating
Employee Rating

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't compl More

by Jomaruba20
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Jessy Barrientos , Chris Selbach

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Jun 22, 2023

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

June 21, 2023

Dealership Rating
Employee Rating

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't compl More

by Jomaruba20
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Jessy Barrientos , Chris Selbach

Report | Print
Jun 22, 2023

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance in the future, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

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