Rori Brown

My experience at Mercedes Benz in Annapolis was the best that I have ever had purchasing a vehicle. The salesperson, sales manager, and credit manager were very kind, professional and efficient. that I have ever had purchasing a vehicle. The salesperson, sales manager, and credit manager were very kind, professional and efficient. More

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Let me begin by stating that this review is not a reflection of my salesperson but is strictly about Rori Brown. I have been waiting for a promised part for over three weeks, and unfortunately, Rori reflection of my salesperson but is strictly about Rori Brown. I have been waiting for a promised part for over three weeks, and unfortunately, Rori has neither returned my calls nor followed up. This lack of responsiveness is highly unprofessional. When I confronted him about the issue, he boasted about how highly he rates his own customer service—an attitude that only added to the frustration. If Rori’s name comes up in your deal, my advice is to run! More

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Bing was great! His patience, understanding, and overall knowledge is a blessing made this experience easier. I am appreciative of Rory and Allen as well. His patience, understanding, and overall knowledge is a blessing made this experience easier. I am appreciative of Rory and Allen as well. More

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bought a used Mercedes convertible (2020) this summer and from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next d from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next day the tire pressure light went on- for BOTH front tires- and we also went out to drive the car to the gas station and the second key they gave us did not work at all. We called the dealer who said to put air in the tires and that they should "normalize" - which we did and further instructed us to go to the Bethesda Mercedes dealer to have them change the key battery. We went to Bethesda Mercedes and they informed us that the key we had been given did not need a battery - that it is the wrong key for the car and needed to be switched for the correct one. We immediately called the dealer to ask for a solution and they kept moving us around to different voice mails. We called over ONE DOZEN times - no response. So finally we drove the car to the dealership (which is a one hour drive each way from our house) and got up there and were told we were lying- that the key we had been given had been correct and worked when we bought it or that conversly it must belong to another Mercedes we own!!! WE DO NOT OWN ANOTHER MERCEDES! After a rude and non-productive conversation they took the additional key and told us they had "no solution" and that they would get back to us. We are waiting for an appropriate, professional resolution promptly. Truly a terrible experience and disreputable. We hope it comes to a successful ending shortly. More

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Mia Castle is Awesome ! !!! Absolutely love her work ethic, extremely knowledgeable & patient her professionalism is 1st class . Mia customer service is on point . I apprec !!! Absolutely love her work ethic, extremely knowledgeable & patient her professionalism is 1st class . Mia customer service is on point . I appreciate the welcoming staff At Mercedes Benz of Annapolis Md. I highly recommend Mia Castle !!!!!! More

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Very knowledgeable, patient, and very good at her job. It was a pleasure meeting her and working with her. It was a pleasure meeting her and working with her. More

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Excellent experience working with Arella. She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding the car with the options we were looking for. More

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Wayne was very knowledgeable and patient with me and all my questions. Smooth transactions, the staff was friendly. Rori answered all of my questions regarding my trade in and it was a smooth transaction ch my questions. Smooth transactions, the staff was friendly. Rori answered all of my questions regarding my trade in and it was a smooth transaction checking out with Larry. More

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Had a great experience from start to finish with the entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the trans entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the transaction. Very professional team! More

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I was in the market for a GLC 300 pre-owned. The process was timely and very professional. Casey, the sales Consultant, was very knowledgeable and took the time to understand my needs. He The process was timely and very professional. Casey, the sales Consultant, was very knowledgeable and took the time to understand my needs. He exceeded all my expectations. I highly recommend this dealer if you are in the market for a great Mercedes. More

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