Ronald Stevenson
Ronald Stevenson at Niello Volkswagen
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Ronald Stevenson

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
156 Reviews
4.9

156 Reviews

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156 Reviews of Ronald Stevenson

February 08, 2025

Dealership Rating
Employee Rating

Ron was extremely informative and helped me throughout the whole process. It was an expensive bunch of repairs, but he did his best to soften the blow and keep me informed along the way. Excellent service More

by kay.kavert
Service Price Transparency
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Recommend Dealer
Yes

February 06, 2025

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It’s always good going to this Volkswagen dealership because they treat me with respect it’s always good customer service they always try to go above and beyond and they’re reliable they give you detail More

by KEELANJONES3210
Service Price Transparency
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Recommend Dealer
Yes
Feb 06, 2025

Niello Volkswagen responded

Thank you, Keelan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 03, 2025

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Thanks to Ron and the Service Dept for getting me handled. Always taking care of me. More

by JPorange00
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Recommend Dealer
Yes
Feb 03, 2025

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 02, 2025

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Great service from Ron! ! Keeps me posted on all the service information. see yuo all next time. More

by Malachi L. Smith
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Malachi, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 30, 2025

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Ron did a great job of explaining eveything and keepin me informed on status of the service work being performed More

by TPowell
Service Price Transparency
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Recommend Dealer
Yes
Jan 30, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ron delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 25, 2025

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Ron makes my trip to the dealer 😩 a bearable task. I was also impressed with the efficiency of the estimates that he gave me and the accuracy of the completion. Excellent. Thanks. More

by cbates1261
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Recommend Dealer
Yes

Other Employees Tagged: The service team is always friendly and interested in recognizing and making sure I am acknowledged when I enter the room.

Jan 26, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ron delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 17, 2025

Dealership Rating
Employee Rating

Excellent work, efficient, thorough, solved an issue another car shop was not able to (at least not after two attempts and about $1500); for the 3rd try we took it to niello Sacramento (we now live in F More

by lilynichols
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: My husband had called to troubleshoot and ended up speaking with the lead mechanic (not sure his name 😭). He was phenomenal and above and beyond to answer all our questions. We ultimately brought our car in for the repairs and are 110% satisfied.

Jan 17, 2025

Niello Volkswagen responded

Thank you, Lily, for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

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Employee Rating

Ron kept me up to speed with the diag and repair statuses every step of the way. Very happy with the service and speed of the repair. More

by Joe
Service Price Transparency
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Recommend Dealer
Yes
Jan 16, 2025

Niello Volkswagen responded

Joe, Thank you for taking the time to share your feedback with us. Ronald and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

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I travel from Napa for service @ Niello because they are more trustworthy than dealers nearer to me. More

by lscottbrown10
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth, Brandon Lamb

Jan 16, 2025

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 15, 2025

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Although the dealership is far from my home they always accommodate me with deliveries with the most polite people. My experience at the VW dealership was fantastic More

by DEBI1976
Service Price Transparency
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Recommend Dealer
Yes
Jan 16, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Ronald was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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