Ronald Stevenson

I recently brought my car to Niello Volkswagen for service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warran service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warranty and that I would need to return once it arrived. However, when I came back, I learned that the part had never been ordered. To make matters worse, he then performed the repair on the spot—something he had previously said couldn’t be done. This lack of communication and transparency led to unnecessary delays and inconvenience, as I had already spent four hours at the dealership during my initial visit. I understand that things happen, but honesty and clear communication are key to a positive customer experience. I hope the dealership can work on improving these aspects to ensure smoother service for future customers. More

by MLATIFPOUR Verified Customer Verified Customer

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Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. like Uber, waiting area refreshments, car was. More

by donaldmar38 Verified Customer Verified Customer

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Ron was super professional and helpful. He explained the issues and how they would be fixed well. He arranged Lyft for me to and from work, which was convenient. The dealership also charged He explained the issues and how they would be fixed well. He arranged Lyft for me to and from work, which was convenient. The dealership also charged and washed my car. More

by NURIDDINIKROMOV Verified Customer Verified Customer

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Fantastic service. Explained service needed and what can be deferred until next interval service. Service time estimate was accurate! Explained service needed and what can be deferred until next interval service. Service time estimate was accurate! More

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Ron is always super friendly and very accommodating. He’s always my preferred service advisor. I’ve been a customer of his for over 10 years. He’s always my preferred service advisor. I’ve been a customer of his for over 10 years. More

by reinettelittle Verified Customer Verified Customer

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10 out of 10. Niello VW always takes care of each and every customer. I am a customer for life! Niello VW always takes care of each and every customer. I am a customer for life! More

by STAYLOR25 Verified Customer Verified Customer

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Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to detail. More

by VJMAPPRAISALS Verified Customer Verified Customer

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Ron is has been my service advisor since I was an 18 year old kid who bought my first Jetta from Roseville VW. He is always professional, caring and really cares that the customer understands what’s going on old kid who bought my first Jetta from Roseville VW. He is always professional, caring and really cares that the customer understands what’s going on. He goes above and beyond and for that is the reason I have followed him to Niello VW. He is a gem and deserves all the praise for keeping his clients happy and taken care of. More

by SANDBOX_SANDALS.0D Verified Customer Verified Customer

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Ron did a great job of keeping me informed of the progress of my car’s maintenance. I also appreciated that one of the employees parked my car for me while I was waiting for a service advisor (the l progress of my car’s maintenance. I also appreciated that one of the employees parked my car for me while I was waiting for a service advisor (the lot had been full). More

by TOWNSAVER Verified Customer Verified Customer

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Ronald very helpful keeping me informed of the status of my vehicle. He let me know when the vehicle was ready to be picked up by text. He also had the vehicle washed which was a plus. I would highly recomm my vehicle. He let me know when the vehicle was ready to be picked up by text. He also had the vehicle washed which was a plus. I would highly recommend Niello Volkswagen for service and purchase of a vehicle. More

by FLORESDAVID1796 Verified Customer Verified Customer

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