Ronald Hector

Trade my car in 11/28/24. As of today the dealer still has not paid me for the trade in. As of today the dealer still has not paid me for the trade in. More

by MB29787 Verified Customer Verified Customer

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I had a wonderful buying experience, (My salesman was Ronald Hector), but I did not enjoy my experience with the Finance Manager. After completing all of the documents with her, she had me go over to spe Ronald Hector), but I did not enjoy my experience with the Finance Manager. After completing all of the documents with her, she had me go over to speak with their Insurance Dept, even though I had provided her with my clear proof of insurance. I sat waiting for almost an hour to speak with someone, who then had me wait another 15 minutes while he tried to contact my insurance company, for them to tell him that he already had the verification from them that they needed, which is also what I attempted to explain initially. A TOTAL waste of my time. And then the next day after the sell was completed, I left a message for the Finance Manager asking her to complete the license plate transfer, a transaction that she previously advised would take only minutes. She would not return my phone calls. I finally reached out to my salesman and asked him to reach out to her. He did and after about an hour, I was advised that the transfer had been completed and the Finance Manager indicated that she had emailed me. I asked her to call me and advise me. She didn't. I had an excellent experience purchasing the vehicle, from the time I arrived at the dealership. My salesman, Ronald Hector, was very professional and cordial. His goal was to get me the vehicle that I wanted at the price I was willing to pay. My satisfaction was of the utmost importance to him. It was one of the best vehicle purchasing I have ever experienced. Ronald comes highly recommended!! I must also rate JC Correa with 5 stars!! He was the internet sales person who worked with me and passed me onto Ronald. Thanks a million JC!! More

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The experience with this dealership was excellent and I would recommend Ronald Hector and his team. would recommend Ronald Hector and his team. More

by IArroyo98 Verified Customer Verified Customer

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Car was not in shiny condition at delivery. Not much instructions for my new car was given at delivery. I had a trade in and the dealer did not tell me that I would not get my check for the tr Not much instructions for my new car was given at delivery. I had a trade in and the dealer did not tell me that I would not get my check for the trade in until one of their finance offices sends me a check. And I was told it could takes weeks!!! If I knew this beforehand it might have changed my mind about the transaction. It is a deceiving practice. If you don't let buyer drive the car home without paying how do you think it's normal or fair to take the trade in without issuing the check at the time of the transaction? More

by MB29787 Verified Customer Verified Customer

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I love the dealership , the experience was wonderful and very fast. My adviser was amazing. I will be referring my friends and family. very fast. My adviser was amazing. I will be referring my friends and family. More

by Pebbles Verified Customer Verified Customer

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I was extremely upset to have set an appointment online to view a vehicle, only to find It was not at the dealership the next morning and wasn’t arriving until a month later! After driving 1 hour to get th to view a vehicle, only to find It was not at the dealership the next morning and wasn’t arriving until a month later! After driving 1 hour to get there…well it it wasn’t the starting point I would have expected from a Lexus dealership. However, my salesperson Ron was very knowledgeable and patient during the process. More

by COACHANGELATERRITO Verified Customer Verified Customer

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Friendly staff. Great ambiance and awesome service. IT’s always a pleasure coming in contact with Ronald. He’s awesome! This is my second Lexus. He made my experienc Great ambiance and awesome service. IT’s always a pleasure coming in contact with Ronald. He’s awesome! This is my second Lexus. He made my experience great both times. More

by ingridrussell75 Verified Customer Verified Customer

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I had a great experience. The service was efficient and the process was easy. The new technologies are great. The service was efficient and the process was easy. The new technologies are great. More

by dremely06 Verified Customer Verified Customer

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Ronald was awesome, very helpful and accommodating for me. As a handicapped individual, I did find that the dealership was not really set up for people who are mobility challenged. Might want to have some me. As a handicapped individual, I did find that the dealership was not really set up for people who are mobility challenged. Might want to have some ppl on golf carts to transport people like myself who cannot walk far. More

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During the past couple of weeks, I visited several car dealerships, and my experience with Lexus Pembroke Pines was the best overall. I received excellent customer service; my needs were met, and I felt dealerships, and my experience with Lexus Pembroke Pines was the best overall. I received excellent customer service; my needs were met, and I felt heard and respected. Hugh listened to my requests and did everything possible to make me happy. It was an easy process and I didn't spend hours at the dealership. More

by Melissa Caban Verified Customer Verified Customer

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