Ron Tackett

My Cleveland Ford horror story. Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the overheat light comes on. I rush it back and they say the engine is seized and that it had no antifreeze in the car and somehow this is not their fault. I reluctantly give in and say Okay replace the engine. After weeks of waiting they call and say the engine is finally in and replace is starting. The next day I get a call and they say well we ordered the wrong engine and it will not work. I then just end up trading that car in for a horrible Lease deal and cut my losses. When the lease is up the dealership calls and suggests I turn it there and I do and get a new car from them. A few months later I get a letter from the bank I had leased the car from and I owed thousands in no return and late fees. To my surprise the owner took care of the fees. Around 2018 I take yet another car I bought from this Dealership in because it keeps stalling while going down the road. They say it’s the computer which cost 2000 to replace so I let them change, a day later same problems persists. They they say it’s the thermostat another thousand dollar fix, I let them do that now. Next day again same problem. After they keep it for a month I’m informed it was a 2 dollar fuse the whole time. After I mention this is enough and I’m posting my story on reviews sites they agree to give me a couple thousand in free oil changes and sign like 20 business cards that I will turn in each visit. I also had tires for life which came with the purchase of this vehicle. Next visit on for maintenance everything went smooth. Now time for 2nd set of free tires and next free oil change. I call to set up appointment and I am told the dealership has changed owners and they will no longer do the tires or my oil changes to make up for their mistakes. I give up and decide I’m never going back again. We buy a Lincoln from local Lincoln dealership and a few years later they up and go out of business and I’m left with a hour drive to next closest dealership or go back to Cleveland Ford. I go back to them to do my 70,000 maintenance and I let them do a transmission flush, front end alignment and oil change this past Thursday 19 Jan 2023. The check engine light pops up a couple days later and it feels like the transmission gears down. I call they say it will be a week to get the engine light checked and a month if it is the transmission to get it in just to figure out the problem. I call and leave a message for the manager and about half hour later they say bring it in and they will check on their computer. I notice on the way there that I see no oil change sticker on windshield and check my oil percentage and it says 9% life of oil left. They say oh the technician just forgot to reset the oil life switch and it was changed. The check engine light says it was a misfire. He turns the check engine light off and says bring it back if it happens again. Also I have been trying to get a recall done that may lead to a fire inside the car and I always get parts on back order for the past year. So now I’m left with, here we go again, and no idea if the work I just paid a thousand for was truly even done and now the check engine lights back on. More

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Cleveland Ford, “Home of the lifetime SCAM”! Have purchased 5 vehicles from the dealership over the past 5 or so years. Really thought they were different but believe me they are not. Refused to hono purchased 5 vehicles from the dealership over the past 5 or so years. Really thought they were different but believe me they are not. Refused to honor a valid warranty claim on faulty transmission because 1 oil change and 1 air cleaner replacement could not be verified. DO NOT TRUST THESE PEOPLE! They want to suck you in claiming a “Lifetime Warranty” but it is full of exceptions and loop holes which make it virtually worthless!! From sales to finance and service they simply can not be trusted! PLEASE do yourself a favor and find a dealership that actually cares about customer service and wants you to be a return customer. The most dishonest dealership I’ve ever purchased from. Wouldn’t allow them to put air in my tire at this point. Please drive right past and go to a dealership that has some sort of Moral Compass!!!! More

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Great service The service is great here ... Technicians are very helpful, knowledgeable and friendly. This is why I keep coming back to Cleveland Ford for my servic The service is great here ... Technicians are very helpful, knowledgeable and friendly. This is why I keep coming back to Cleveland Ford for my service needs! More

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Always get great service. The technicians are very knowledgeable, fast and courteous. Cleveland Ford is place to take your vehicle for any service. I wouldn’t go anywhere else. knowledgeable, fast and courteous. Cleveland Ford is place to take your vehicle for any service. I wouldn’t go anywhere else. More

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The entire Ford sales department are always nice and courteous. I've worked with others as well. Phillip, who drives the courtesy car is simply the ....BEST! courteous. I've worked with others as well. Phillip, who drives the courtesy car is simply the ....BEST! More

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Excellent Customer Service They were able to get my car in and do the work in a timely and efficient manner. Everyone was friendly and my welcoming. Would highly recommend. They were able to get my car in and do the work in a timely and efficient manner. Everyone was friendly and my welcoming. Would highly recommend. More

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Great Experience - '16 to '19 Upgrade Zach Stephens was a great person to deal with. They were able to find an Explorer with the options I was used to having on my trade-in & they had it r Zach Stephens was a great person to deal with. They were able to find an Explorer with the options I was used to having on my trade-in & they had it ready for pick-up sooner than I expected. I look forward to continuing to visit the dealership for my maintenance & any issues I may have that need warranty work. I recommend that you ask them not to wash your new car. I hope they are thinking about replacing their car wash machine. More

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Everyone is always friendly and kind and I don’t have to wait long and I would always tell people to go there the only place I go to get my truck serviced wait long and I would always tell people to go there the only place I go to get my truck serviced More

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Great customer service Anytime I am needing my vehicle serviced I am always pleased with the service I receive. I would HIGHLY recommend this service department to anyone if Anytime I am needing my vehicle serviced I am always pleased with the service I receive. I would HIGHLY recommend this service department to anyone if needing ANYTHING done on their vehicle big or small. You won`t be disappointed. More

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Maintenance The staff here is wonderful, and takes very good care of you and your vehicle! I highly recommend Cleveland Ford for all your car needs! The staff here is wonderful, and takes very good care of you and your vehicle! I highly recommend Cleveland Ford for all your car needs! More

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